At a Glance
- Tasks: Support customers with queries and ensure a smooth service experience.
- Company: Join Mitsubishi Electric, a global leader in innovative building technologies.
- Benefits: Enjoy 25 days annual leave, flexible working, and comprehensive health benefits.
- Other info: Be part of a diverse team with opportunities for growth and fun social events.
- Why this job: Make a real impact by enhancing customer experiences in a dynamic environment.
- Qualifications: Experience in customer service or administration is essential.
The predicted salary is between 30000 - 40000 £ per year.
Mitsubishi Electric is a global innovator in energy, automation and building technologies. From air conditioning and lifts to robotics and power systems that power homes and businesses across the UK. With 150,000 employees worldwide and 850 in the UK, we’re creating “Changes for the Better.”
You do not need to come from HVAC to succeed in this role. Maybe you have worked in customer service and become the person everyone trusts to sort things out properly. Maybe you have worked in office administration, sales support, service support, or order processing and know how to keep customers updated while making sure the details are right. Maybe you have helped a team improve the way it uses inboxes, CRM, reports, or service processes to create a smoother customer experience. Or maybe you are already in a customer service administration role and ready for a business with more scale, more structure, and more opportunity to make an impact.
If you know how to turn customer queries, orders, and day-to-day issues into a professional, well-organised service experience, this could be your next step. You will play an important role in helping us deliver a fast, clear, and professional service to customers, while supporting the processes and teams behind the scenes that make that possible.
- Support customers with spare parts enquiries, order updates, and service-related questions.
- Work closely with logistics, credit control, procurement, and internal support teams to resolve issues quickly and keep customers informed.
- Provide accurate information to customers and colleagues, helping create a consistent and reliable customer experience.
- Support digital processes and help customers navigate them confidently and successfully.
- Capture performance information and customer feedback to support reporting and service improvement.
- Contribute to team targets, service levels, and continuous improvement activity.
- Help create a customer experience that is clear, responsive, and easy to deal with.
Experience in customer service, administration, customer support, service support, office coordination, or order processing. Good commercial awareness and the ability to balance customer needs with business process.
Generous annual leave allowance - 25 days per year, plus bank holidays increasing by one day with each year of service until 27 days per year. Flexible Working - we offer a range of flexible working options that include working from home or hybrid working. Pension. Life Assurance. Private Medical, Dental Insurance and a Cash Plan Scheme - Single cover funded by Mitsubishi. Access to Mitsubishi’s very own discount platform. Colleague Referral Scheme. Holiday Buy. Long Service Awards. Cycle to Work Scheme. Sports & Social Club (Recent events such as theatre trips, Ascot, Paintball, The Darts) Employee Assistance Programme including additional services Eldercare & Best Doctors. Equality and Diversity Based on this, Mitsubishi Electric promotes employee diversity through the following measures.
Customer Administrator / Customer Service - Building Services in Manchester employer: Mitsubishi Electric - UK
Mitsubishi Electric is an exceptional employer that values its employees by offering a supportive work culture and numerous benefits, including generous annual leave, flexible working options, and comprehensive health insurance. With a strong focus on employee growth and development, you will have the opportunity to make a meaningful impact in a dynamic environment while being part of a global leader in energy and building technologies. Join us in creating 'Changes for the Better' as we foster a diverse and inclusive workplace that prioritises your well-being and professional advancement.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Administrator / Customer Service - Building Services in Manchester
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching Mitsubishi Electric and understanding their values. Be ready to discuss how your customer service experience aligns with their mission of creating 'Changes for the Better'.
✨Tip Number 3
Practice your responses to common interview questions. Think about specific examples from your past roles that showcase your skills in customer service and administration. We want to hear how you've made an impact!
✨Tip Number 4
Apply through our website for the best chance at landing the role. Tailor your application to highlight your relevant experience and show us why you're the perfect fit for the Customer Administrator position!
We think you need these skills to ace Customer Administrator / Customer Service - Building Services in Manchester
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Customer Administrator role. Highlight your relevant experience in customer service or administration, and show us how you can contribute to creating a smooth customer experience.
Showcase Your Skills:We want to see your skills in action! Mention any specific tools or processes you've used in previous roles that relate to customer support or office administration. This helps us understand how you can hit the ground running.
Be Clear and Concise:When writing your application, keep it clear and to the point. Use straightforward language and avoid jargon. We appreciate a well-organised application that makes it easy for us to see your strengths.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen on joining our team at Mitsubishi Electric!
How to prepare for a job interview at Mitsubishi Electric - UK
✨Know the Company Inside Out
Before your interview, take some time to research Mitsubishi Electric. Understand their products, values, and recent innovations in energy and building technologies. This will not only show your interest but also help you relate your experience to their mission of creating 'Changes for the Better'.
✨Showcase Your Customer Service Skills
Prepare specific examples from your past roles where you've successfully handled customer queries or improved processes. Highlight how you turned challenges into positive outcomes, as this aligns perfectly with the role's focus on delivering a professional service experience.
✨Demonstrate Team Collaboration
Since the role involves working closely with various internal teams, be ready to discuss how you've collaborated with others in previous jobs. Share instances where your teamwork led to improved customer satisfaction or streamlined processes, showcasing your ability to contribute to team targets.
✨Be Ready for Scenario Questions
Expect questions that put you in hypothetical situations related to customer service and administration. Practice responding to scenarios where you need to balance customer needs with business processes. This will demonstrate your commercial awareness and problem-solving skills, which are crucial for this position.
