At a Glance
- Tasks: Manage customer orders and support the Heating team for operational excellence.
- Company: Join Mitsubishi Electric, a global leader in energy and automation technologies.
- Benefits: Enjoy 25 days annual leave, flexible working, and comprehensive health insurance.
- Other info: Dynamic workplace with opportunities for growth and a vibrant social club.
- Why this job: Be a key player in delivering exceptional customer service and driving business success.
- Qualifications: 3 years in order processing, proficient in Microsoft Office and CRM systems.
The predicted salary is between 30000 - 40000 £ per year.
Mitsubishi Electric is a global innovator in energy, automation and building technologies. The Operations Coordinator plays a critical role in supporting the Residential Product Group by accurately processing and managing customer orders through internal systems, contributing to the achievement of sales targets and overall company objectives.
Working collaboratively with the wider Heating team, the Operations Coordinator takes ownership of customer queries and requests, ensuring timely resolution in accordance with Service Level Agreements (SLAs) and Key Performance Indicators (KPIs). This position is essential to delivering operational excellence to our customers and supporting scalable, high-quality service as our business continues to grow.
- Act as the primary contact for customers and account managers regarding orders, stock, and delivery queries, ensuring quick and efficient resolution.
- Provide post-sales support to resolve issues such as damages, missing items, picking errors, returns, and any other delivery concerns.
- Precisely manage order coordination and project rollout scheduling to support accurate sales and product forecasting for internal stakeholders.
- Deliver a customer-focused approach to foster brand loyalty and strengthen customer relationships.
- Consistently meet or exceed service level agreements (SLAs) and key performance indicators (KPIs) by delivering exceptional customer service, ensuring efficient order handling, and proactively resolving issues in a timely manner.
- Utilize these systems to generate detailed reports that support effective sales planning and operational decision-making.
- Adhere to company policies, procedures, and department standard operating procedures (SOPs) to support continuous improvement in operational efficiency and overall service quality.
A minimum of 3 years experience in order processing and sales support, with a demonstrated ability to quickly learn and comprehend an extensive product catalogue. Proficient in Microsoft Office (Outlook, Teams, Excel, Word, PowerPoint), experienced working with CRM and order management systems, SAP experience desirable.
Generous annual leave allowance - 25 days per year, plus bank holidays increasing by one day with each year of service until 27 days per year. Flexible Working - we offer a range of flexible working options that include working from home or hybrid working. Pension. Life Assurance. Private Medical, Dental Insurance and a Cash Plan Scheme - Single cover funded by Mitsubishi. Access to Mitsubishi’s very own discount platform. Colleague Referral Scheme. Holiday Buy. Long Service Awards. Cycle to Work Scheme. Sports & Social Club (Recent events such as theatre trips, Ascot, Paintball, The Darts) Employee Assistance Programme including additional services Eldercare & Best Doctors.
As the business environment around Mitsubishi Electric Group is rapidly changing, providing a workplace where employees can work to their full potential regardless of gender or age is essential to business development. Based on this, Mitsubishi Electric promotes employee diversity through the following measures.
Operations Supervisor Office in Hatfield employer: Mitsubishi Electric - UK
Mitsubishi Electric is an exceptional employer that prioritises employee well-being and professional growth, offering a generous annual leave allowance, flexible working options, and comprehensive health benefits including private medical and dental insurance. Our collaborative work culture fosters innovation and inclusivity, ensuring that every team member can thrive while contributing to our mission of delivering operational excellence. With numerous employee engagement initiatives and a commitment to diversity, we create a rewarding environment for those looking to make a meaningful impact in the energy and automation sectors.
StudySmarter Expert Advice🤫
We think this is how you could land Operations Supervisor Office in Hatfield
✨Tip Number 1
Network like a pro! Reach out to current employees at Mitsubishi Electric on LinkedIn or through mutual connections. A friendly chat can give you insider info and might just get your foot in the door.
✨Tip Number 2
Prepare for the interview by knowing your stuff! Research Mitsubishi Electric’s products and recent projects. Show us you’re genuinely interested and ready to contribute to their mission of 'Changes for the Better'.
✨Tip Number 3
Practice your customer service skills! Since the role involves handling queries and ensuring customer satisfaction, think of examples from your past experiences where you’ve gone above and beyond for a customer.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the Mitsubishi Electric team.
We think you need these skills to ace Operations Supervisor Office in Hatfield
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Operations Supervisor role. Highlight your experience in order processing and sales support, and don’t forget to mention any relevant systems you’ve worked with, like CRM or SAP.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for Mitsubishi Electric. Mention your customer service skills and how you can contribute to operational excellence.
Showcase Your Achievements:When detailing your past roles, focus on specific achievements that demonstrate your ability to meet SLAs and KPIs. Numbers speak volumes, so if you improved efficiency or customer satisfaction, make sure to include that!
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and keep track of it, plus you’ll find all the info you need about the role there!
How to prepare for a job interview at Mitsubishi Electric - UK
✨Know the Company Inside Out
Before your interview, take some time to research Mitsubishi Electric. Understand their products, values, and recent innovations. This will not only help you answer questions more effectively but also show your genuine interest in the company.
✨Showcase Your Customer Service Skills
Since the role involves managing customer queries and ensuring timely resolutions, be prepared to discuss specific examples from your past experience. Highlight how you've handled difficult situations and maintained a customer-focused approach.
✨Familiarise Yourself with Relevant Tools
Make sure you're comfortable with Microsoft Office and any CRM or order management systems. If you have experience with SAP, mention it! Being able to talk confidently about these tools will demonstrate your readiness for the role.
✨Prepare Questions to Ask
Interviews are a two-way street, so think of insightful questions to ask your interviewers. Inquire about the team dynamics, the challenges they face, or how success is measured in the Operations Coordinator role. This shows that you're engaged and thinking ahead.
