At a Glance
- Tasks: Manage customer orders and provide top-notch support in a dynamic operations team.
- Company: Join Mitsubishi Electric, a global leader in innovative technology.
- Benefits: Enjoy generous leave, private medical insurance, and exciting employee perks.
- Other info: Great opportunities for growth in a supportive and diverse environment.
- Why this job: Be part of a company making a real difference while building your career.
- Qualifications: Strong communication skills and a knack for organisation are key.
The predicted salary is between 28800 - 43200 € per year.
Are you looking to build a career within a Global Company with opportunities for growth and development? Do you want to join a company that is making a difference?
Office Location: Travellers Lane, Hatfield, AL10 8XB
About Us: We, the Mitsubishi Electric Group, will contribute to the realisation of a vibrant and sustainable society through continuous technological innovation and ceaseless creativity, as a leader in the manufacture and sales of electric and electronic equipment used in Energy and Electric Systems, Industrial Automation, Information and Communication Systems, Electronic Devices, and Home Appliances.
Role summary: Mitsubishi Electric have an exciting opportunity to carry out all sales administration within our operations department. The role is responsible for processing customer’s purchase orders on to the SAP GUI system, efficiently and in a timely manner, whilst fulfilling all order requirements. Following up all orders to ensure the delivery has been made on time and in full. Also acting as the main telephone point of contact in each regional office, answering all customer calls professionally and efficiently.
Skills/Responsibilities:
- Act as a first point of contact for customers and account managers.
- SAP - being able to process an order and track from beginning to end & run an effective order book.
- Utilise reports (Stat, 1-5 day / Backorder).
- Raising credit and debit notes to be approved by the RCSOM.
- After sales support (dealing with damages, picking errors, ETAs, Returns, Invoice Queries, and any other delivery issues).
- Respond to customer correspondence regarding account queries.
- Deal with logistic queries and problems within the stated service level agreements (SLA).
- Keeping Customer Database up to date.
- To assist the internal/external sales force in ensuring that the region achieves its sales forecast.
- Calling Customers to keep them up to date with changes on their Purchase orders or to find out more information from the customer.
In return for your commitment, we will offer you some fantastic benefits:
- Generous annual leave allowance - 25 days per year, plus bank holidays increasing by one day with each year of service until 27 days per year.
- Pension.
- Life Assurance.
- Private Medical, Dental Insurance and a Cash Plan Scheme – Single cover funded by Mitsubishi.
- Access to Mitsubishi’s very own discount platform.
- Colleague Referral Scheme.
- Holiday Buy.
- Long Service Awards.
- Cycle to Work Scheme.
- Sports & Social Club (Recent events such as theatre trips, Ascot, Paintball, The Darts).
- Employee Assistance Programme including additional services Eldercare & Best Doctors.
Equality and Diversity: As the business environment around Mitsubishi Electric Group is rapidly changing, providing a workplace where employees can work to their full potential regardless of gender or age is essential to business development.
Operations Coordinator in Hatfield employer: Mitsubishi Electric - UK
Mitsubishi Electric is an exceptional employer, offering a vibrant work culture that fosters growth and development within a global company. Located in Hatfield, employees benefit from generous annual leave, comprehensive health plans, and a supportive environment that encourages creativity and innovation, making it an ideal place for those seeking meaningful and rewarding careers.
StudySmarter Expert Advice🤫
We think this is how you could land Operations Coordinator in Hatfield
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching Mitsubishi Electric and understanding their values. Be ready to discuss how your skills align with their mission of creating a sustainable society through innovation.
✨Tip Number 3
Practice your communication skills! As an Operations Coordinator, you'll be the first point of contact for customers. Role-play common scenarios with friends to boost your confidence and ensure you're ready to impress.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in joining the Mitsubishi Electric team.
We think you need these skills to ace Operations Coordinator in Hatfield
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Operations Coordinator role. Highlight relevant experience, especially with SAP and customer service, so we can see how you fit into our team.
Craft a Compelling Cover Letter:Your cover letter should tell us why you're passionate about this role and how you can contribute to our mission. Be genuine and let your personality shine through!
Showcase Your Skills:Don’t forget to mention any specific skills that align with the job description, like handling logistics queries or managing customer databases. We love seeing how you can add value!
Apply Through Our Website:For the best chance of success, apply directly through our website. It’s the easiest way for us to receive your application and get you in the loop!
How to prepare for a job interview at Mitsubishi Electric - UK
✨Know Your SAP Basics
Since the role involves processing orders on the SAP GUI system, make sure you brush up on your SAP knowledge. Familiarise yourself with how to input and track orders, as well as generate reports. This will show that you're proactive and ready to hit the ground running.
✨Customer Service is Key
As a first point of contact for customers, it's crucial to demonstrate your customer service skills. Prepare examples of how you've handled customer queries or resolved issues in the past. This will highlight your ability to communicate effectively and maintain professionalism under pressure.
✨Understand the Role's Responsibilities
Take time to thoroughly read the job description and understand the key responsibilities. Be ready to discuss how your previous experience aligns with tasks like order processing, after-sales support, and maintaining customer databases. This shows that you’re not just interested in the job, but you also understand what it entails.
✨Prepare Questions for Them
Interviews are a two-way street, so prepare thoughtful questions about the company culture, growth opportunities, and team dynamics. This not only shows your interest in the role but also helps you gauge if the company is the right fit for you.
