Applied Engineer in Hatfield

About us: Mitsubishi Electric is a global innovator in energy, automation and building technologies. From air conditioning and lifts to robotics and power systems that power homes and businesses across the UK. With 150,000 employees worldwide and 850 in the UK, we’re creating “Changes for the Better.” Join us to make a real impact for a smarter, sustainable future.

Role summary: The Applied Engineer delivers services directly to the customer, working on a variety of equipment located at sites across a specific region. As the face of Mitsubishi Electric, excellent customer service in conjunction with top quality engineering and problem-solving skills are essential. Applied Engineers report to the Regional Service Manager and will work closely with Service Supervisors, Service Coordinators & the Quality/Warranty Manager to ensure that an efficient and profitable service is delivered.

Applied Engineers will carry out a variety of activities on customer sites including planned preventative maintenance (PPM), quoted works, commissioning and emergency callouts. These activities will not be restricted to Mitsubishi Electric or Climaveneta branded equipment, meaning that a thorough understanding of all major brands/types of chiller, heat pumps and air conditioning equipment technology will be required. The Applied Engineer will be required to visit multiple sites in their service office region of the UK and occasionally further afield. Some overnight stays may be required if daily travel is deemed excessive. Being available for emergency callouts and being on a standby callout rota will be necessary.

Skills/Responsibilities:

• To attend and complete planned site visits and resolve customer issues.
• Focus on troubleshooting and repair within set timeframe and according to defined process, service agreements and customer needs.
• To provide ‘on site’ advice to the customer related to technical installation and/or service issues.
• To document all findings from the visit including the nature of the work carried out, the time taken to complete and any recommendations.
• This information will be captured electronically in real time meaning it is instantly submitted to the regional service office to enhance efficiency and customer service.
• To assist the Regional Service Manager to develop positive customer relationships and to identify any remedial works required.
• Where relevant, to act as a technical ‘on the job’ coach for less experienced service team members.
• Diagnose and repair system malfunctions requiring specific technical knowledge and relevant qualifications.
• To build and maintain a good working relationship with the regional Service Coordinators and to understand their challenges and requirements.
• Seek clarification and technical support where needed and escalate issues as appropriate.
• To commission and start-up systems in line with defined regulations, standards and processes.
• Understand and analyse relevant technical documents (electrical, hydronic, piping, psychometric) and to practically apply this information to resolve the issues encountered on site.
• Always working to a high level of customer service, ensuring that the customer is informed upon arrival and before leaving the site and that they receive any necessary updates as the job progresses.

Experience:

• Minimum C&G Level 2 Certificate in Small Commercial Refrigeration and Air Con Systems.
• C&G Award in F-Gas & ODS Regulations: Category 1 (C&G).
• IOSH, or equivalent, safety qualification.
• Industry time served qualification.
• Competent in water chillers and heat pumps, remedial work and commissioning.
• Fault finding and diagnostic skills.
• Good communication skills (written and verbal).
• Good client engineering interface experience specifically around Water Chillers / Heat pump service, maintenance and commissioning.
• IT literate with product engineering software and Microsoft packages – Outlook, Excel, Word.
• Competent as working alone or as part of a team.
• Ability to work under pressure and use own initiative.

Personal attributes: self-motivated, driven, numerate, organised, punctual, assertive, professional, personable, and resourceful.

In return for your commitment, we will offer you some fantastic benefits:

• Generous annual leave allowance - 25 days per year, plus bank holidays increasing by one day with each year of service until 27 days per year.
• Flexible Working - we offer a range of flexible working options that include working from home or hybrid working.
• Pension.
• Life Assurance.
• Group Income Protection Scheme.
• Private Medical, Dental Insurance and a Cash Plan Scheme - Single cover funded by Mitsubishi.
• Access to Mitsubishi’s very own discount platform.
• Colleague Referral Scheme.
• Holiday Buy.
• Long Service Awards.
• Cycle to Work Scheme.
• Sports & Social Club (Recent events such as theatre trips, Ascot, Paintball, The Darts).
• Employee Assistance Programme including additional services Eldercare & Best Doctors.

Equality and Diversity: As the business environment around Mitsubishi Electric Group is rapidly changing, providing a workplace where employees can work to their full potential regardless of gender or age is essential to business development. Based on this, Mitsubishi Electric promotes employee diversity through the following measures.