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- Tasks: Deliver top-notch engineering services and solve customer issues on-site.
- Company: Join Mitsubishi Electric, a leader in sustainable technology and innovation.
- Benefits: Enjoy generous leave, private medical insurance, and a vibrant workplace culture.
- Why this job: Make a real difference while developing your skills in a dynamic environment.
- Qualifications: C&G Level 2 in Refrigeration, F-Gas certification, and strong troubleshooting skills required.
- Other info: Be part of a supportive team with excellent growth opportunities and fun social events.
The predicted salary is between 36000 - 60000 £ per year.
Are you looking to build a career within a Global Company with opportunities for growth and development? Do you want to join a company that is making a difference?
Office Location: Travel around the Livingston Region and Central Belt of Scotland
About Us: We, the Mitsubishi Electric Group, will contribute to the realisation of a vibrant and sustainable society through continuous technological innovation and ceaseless creativity, as a leader in the manufacture and sales of electric and electronic equipment used in Energy and Electric Systems, Industrial Automation, Information and Communication Systems, Electronic Devices, and Home Appliances.
Role summary: The Applied Engineer delivers services directly to the customer, working on a variety of equipment located at sites across a specific region. As the face of Mitsubishi Electric, excellent customer service in conjunction with top quality engineering and problem-solving skills are essential. Applied Engineers report to the Regional Service Manager and will work closely with Service Supervisors, Service Coordinators & the Quality/Warranty Manager to ensure that an efficient and profitable service is delivered. Applied Engineers will carry out a variety of activities on customer sites including planned preventative maintenance (PPM), quoted works, commissioning and emergency callouts, these activities will not be restricted to Mitsubishi Electric or Climaveneta branded equipment meaning that a thorough understanding of all major brands/types of chiller, heat pumps and air conditioning equipment technology will be required.
Skills/Responsibilities:
- To attend and complete planned site visits and resolve customer issues.
- Focus on troubleshooting and repair within set timeframe and according to defined process, service agreements and customer needs.
- To provide ‘on site’ advice to the customer related to technical installation and/or service issues.
- To document all findings from the visit including the nature of the work carried out, the time taken to complete and any recommendations.
- This information will be captured electronically in real time meaning it is instantly submitted to the regional service office to enhance efficiency and customer service.
- To assist the Regional Service Manager to develop positive customer relationships and to identify any remedial works required.
- Where relevant to act as a technical ‘on the job’ coach for less experienced service team members.
- Diagnose and repair system malfunctions requiring specific technical knowledge and relevant qualifications.
- To build and maintain a good working relationship with the regional Service Coordinators and to understand their challenges and requirements.
- Seek clarification and technical support where needed and escalate issues as appropriate.
- To commission and start-up systems in line with defined regulations, standards and processes.
- Understand and analyse relevant technical documents (electrical, hydronic, piping, psychometric) and to practically apply this information to resolve the issues encountered on site.
- Always working to a high level of customer service, ensuring that the customer is informed upon arrival and before leaving the site and that they receive any necessary updates as the job progresses.
Experience Required:
- Minimum C&G Level 2 Certificate in Small Commercial Refrigeration and Air Con Systems.
- C&G Award in F-Gas & ODS Regulations: Category 1 (C&G2079-11)
- IOSH, or equivalent, safety qualification.
- Industry time served qualification.
- Competent in water chillers and heat pumps, remedial work and commissioning.
- Fault finding and diagnostic skills.
- Good communication skills (written and verbal).
- Good client engineering interface experience specifically around Water Chillers / Heatpump service, maintenance and commissioning.
- IT literate with product engineering software and Microsoft packages – Outlook, Excel, Word.
- Competent as working alone or as part of a team.
- Ability to work under pressure and use own initiative.
Personal attributes: self-motivated, driven, numerate, organised, punctual, assertive, professional, personable, and resourceful.
In return for your commitment, we will offer you some fantastic benefits:
- Generous annual leave allowance - 25 days per year, plus bank holidays increasing by one day with each year of service until 27 days per year
- Pension
- Life Assurance
- Private Medical, Dental Insurance and a Cash Plan Scheme – Single cover funded by Mitsubishi
- Access to Mitsubishi’s very own discount platform
- Colleague Referral Scheme
- Holiday Buy
- Long Service Awards
- Cycle to Work Scheme
- Sports & Social Club (Recent events such as theatre trips, Ascot, Paintball, The Darts)
- Employee Assistance Programme including additional services Eldercare & Best Doctors
Equality and Diversity: As the business environment around Mitsubishi Electric Group is rapidly changing, providing a workplace where employees can work to their full potential regardless of gender or age is essential to business development.
Chiller Engineer in Edinburgh employer: Mitsubishi Electric – UK
Contact Detail:
Mitsubishi Electric – UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Chiller Engineer in Edinburgh
✨Tip Number 1
Network like a pro! Reach out to current employees at Mitsubishi Electric through LinkedIn or industry events. A friendly chat can give us insider info and maybe even a referral!
✨Tip Number 2
Prepare for the interview by brushing up on your technical knowledge about chillers and heat pumps. We want to show that we’re not just good on paper but can also solve real-world problems.
✨Tip Number 3
Practice makes perfect! Do mock interviews with friends or family, focusing on customer service scenarios. This will help us nail those tricky questions about handling client relationships.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows we’re serious about joining the Mitsubishi Electric team!
We think you need these skills to ace Chiller Engineer in Edinburgh
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Chiller Engineer role. Highlight your relevant experience with chillers, heat pumps, and any technical qualifications you have. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about working with Mitsubishi Electric and how you can contribute to our mission. Keep it concise but impactful – we love a good story!
Show Off Your Problem-Solving Skills: In your application, don’t forget to mention specific examples of how you've tackled challenges in previous roles. We value engineers who can think on their feet and provide excellent customer service, so let us know how you've done this!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, you’ll find all the details you need about the role and our company culture there!
How to prepare for a job interview at Mitsubishi Electric – UK
✨Know Your Chillers
Make sure you brush up on your knowledge of various chiller and heat pump technologies. Be prepared to discuss specific brands and types, as well as any troubleshooting techniques you've used in the past. This will show that you're not just familiar with Mitsubishi Electric products but also have a broad understanding of the industry.
✨Showcase Your Customer Service Skills
Since this role involves direct interaction with customers, be ready to share examples of how you've provided excellent customer service in previous positions. Highlight any experiences where you resolved issues or built strong relationships with clients, as this is crucial for success in the role.
✨Demonstrate Problem-Solving Abilities
Prepare to discuss specific instances where you've diagnosed and repaired system malfunctions. Use the STAR method (Situation, Task, Action, Result) to structure your answers, showcasing your technical skills and ability to work under pressure while maintaining high standards of service.
✨Be IT Savvy
Familiarise yourself with the software tools mentioned in the job description, like Microsoft Outlook, Excel, and Word. If you have experience with product engineering software, be sure to mention it. Being IT literate will demonstrate your ability to document findings and communicate effectively with the team.