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- Tasks: Provide technical support for gas and steam turbines while collaborating with a dynamic engineering team.
- Company: Join Mitsubishi Corporation, a leader in engineering solutions with a focus on innovation.
- Benefits: Enjoy a contributory pension, private healthcare, gym discounts, and more perks.
- Why this job: Make a real impact by solving technical challenges and supporting customer success.
- Qualifications: Bachelor's in Mechanical Engineering preferred; strong problem-solving and communication skills required.
- Other info: Exciting entry-level role with opportunities for growth and travel.
The predicted salary is between 30000 - 42000 £ per year.
Join to apply for the Customer Support Engineer role at Mitsubishi Corporation
Overview
The Customer Support Engineer will work closely with the Engineering Team to provide daily technical assistance to customers, address various technical matters, and support maintenance activities planning and execution phases. The team supports the operation and maintenance of OEM Steam/Gas/CCGT Turbines and related Control and Auxiliary Systems, providing engineering support during outages, operation, and for new business development or existing business expansion. The goal is to ensure reliability, availability, and safety of operating assets.
Responsibilities
- Provide problem resolution for customers related to gas turbines, steam turbines, generators and relevant auxiliaries.
- Work within a multidisciplinary engineering team and learn gas turbine, steam turbine, and generator operational aspects in addition to primary duties.
- Assist engineering manager and team with various customer support activities.
- Travel to sites and customer premises as required.
- Prepare and write technical reports, technical procedures, and other documentation under supervision.
- Respond to internal and external customer requests for technical issue resolution using technical knowledge and sound engineering principles.
- Escalate issues as needed, acting as a liaison between field and design to drive technical resolution and corrective actions.
- Establish and maintain relationships with customers to address technical issues/requirements in a timely manner.
- Lead and manage root cause analysis for technical issues and drive solutions.
- Work autonomously, take the lead in developing solutions, and operate under pressure with tight deadlines.
- Know and implement the quality policy of MPW-EU and comply with safety policies, practices, and procedures at all times.
- Protect confidential information and avoid disclosure to third parties.
Who can apply?
- You must have a Full Right to Work in the UK.
- You must have a Full UK Driving License and access to a car (travel between sites may be required).
- Bachelor\’s Degree in Mechanical Engineering is preferred, with exposure to Gas Turbine design, operation, repair, service, installation or commissioning.
- Experience in developing and writing specifications and/or proposals.
- Effective customer service and strong organizational skills.
- Strong analytical and problem-solving abilities and adept at communicating with all levels of the organization.
- Proficient technical report writing and communication skills.
- Ability to work in a multidisciplinary team with diverse cultures and nationalities.
- Good knowledge of MS Office Suite (Word, Excel, PowerPoint) and experience with simulation software.
- Fluency in business English; knowledge of Japanese is advantageous but not essential.
- Benefits include contributory pension, EV car scheme, AXA private healthcare (including dentist and optician cashback, virtual GP), life assurance, discretionary annual bonus, discounted gym membership, and workplace nursery benefit.
Seniority level
- Entry level
Employment type
- Full-time
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Customer Support Engineer employer: Mitsubishi Corporation
Contact Detail:
Mitsubishi Corporation Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Support Engineer
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Mitsubishi Corporation on LinkedIn. A friendly chat can give us insider info and maybe even a referral, which can really boost our chances.
✨Tip Number 2
Prepare for the interview by brushing up on your technical knowledge about gas turbines and steam turbines. We want to show that we’re not just passionate but also knowledgeable about the role and the company’s operations.
✨Tip Number 3
Practice common interview questions, especially those related to problem-solving and customer service. We can even do mock interviews with friends to get comfortable and confident before the big day.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure our application gets seen. Plus, it shows we’re genuinely interested in being part of the Mitsubishi team.
We think you need these skills to ace Customer Support Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Customer Support Engineer role. Highlight your relevant experience with gas turbines, steam turbines, and any technical support roles you've had. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your background makes you a great fit. Don’t forget to mention your problem-solving skills and ability to work under pressure – we love that!
Show Off Your Technical Skills: Since this role involves a lot of technical aspects, make sure to showcase your technical report writing and communication skills. If you've worked with simulation software or have experience in developing specifications, let us know!
Apply Through Our Website: We encourage you to apply through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to submit all your documents in one go. Plus, we love seeing applications come directly from our site!
How to prepare for a job interview at Mitsubishi Corporation
✨Know Your Technical Stuff
Make sure you brush up on your knowledge of gas turbines, steam turbines, and generators. Be ready to discuss their operational aspects and any relevant experience you have. This will show that you're not just a candidate but someone who understands the technical side of the role.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've resolved technical issues in the past. Think about specific challenges you've faced and how you approached them. This will demonstrate your analytical abilities and your capacity to work under pressure, which is crucial for this role.
✨Communicate Effectively
Practice explaining complex technical concepts in simple terms. Since you'll be liaising with customers and team members, being able to communicate clearly is key. Consider doing mock interviews with friends or family to refine your communication skills.
✨Build Rapport
During the interview, focus on establishing a connection with your interviewers. Ask questions about their experiences and the team culture. This not only shows your interest in the company but also highlights your ability to build relationships, which is essential for customer support roles.