At a Glance
- Tasks: Provide technical support for gas and steam turbines while collaborating with a dynamic engineering team.
- Company: Join Mitsubishi Corporation, a leader in engineering solutions with a focus on innovation.
- Benefits: Enjoy a contributory pension, private healthcare, gym discounts, and more!
- Other info: Entry-level role with opportunities for growth in a diverse, multidisciplinary environment.
- Why this job: Make a real impact by solving technical challenges and supporting customer success.
- Qualifications: Bachelor's in Mechanical Engineering preferred; strong problem-solving and communication skills required.
The predicted salary is between 45000 - 55000 £ per year.
- Join to apply for the
- Customer Support Engineer role at
- Mitsubishi Corporation
- Overview
The Customer Support Engineer will work closely with the Engineering Team to provide daily technical assistance to customers, address various technical matters, and support maintenance activities planning and execution phases.
The team supports the operation and maintenance of OEM Steam/Gas/CCGT Turbines and related Control and Auxiliary Systems, providing engineering support during outages, operation, and for new business development or existing business expansion.
The goal is to ensure reliability, availability, and safety of operating assets.
Responsibilities
- Provide problem resolution for customers related to gas turbines, steam turbines, generators and relevant auxiliaries.
- Work within a multidisciplinary engineering team and learn gas turbine, steam turbine, and generator operational aspects in addition to primary duties.
- Assist engineering manager and team with various customer support activities.
- Travel to sites and customer premises as required.
- Prepare and write technical reports, technical procedures, and other documentation under supervision.
- Respond to internal and external customer requests for technical issue resolution using technical knowledge and sound engineering principles.
- Escalate issues as needed, acting as a liaison between field and design to drive technical resolution and corrective actions.
- Establish and maintain relationships with customers to address technical issues/requirements in a timely manner.
- Lead and manage root cause analysis for technical issues and drive solutions.
- Work autonomously, take the lead in developing solutions, and operate under pressure with tight deadlines.
- Know and implement the quality policy of MPW-EU and comply with safety policies, practices, and procedures at all times.
- Protect confidential information and avoid disclosure to third parties.
Who can apply?
- You must have a Full Right to Work in the UK.
- You must have a Full UK Driving License and access to a car (travel between sites may be required).
- Bachelor's Degree in Mechanical Engineering is preferred, with exposure to Gas Turbine design, operation, repair, service, installation or commissioning.
- Experience in developing and writing specifications and/or proposals.
- Effective customer service and strong organizational skills.
- Strong analytical and problem-solving abilities and adept at communicating with all levels of the organization.
- Proficient technical report writing and communication skills.
- Ability to work in a multidisciplinary team with diverse cultures and nationalities.
- Good knowledge of MS Office Suite (Word, Excel, Power Point) and experience with simulation software.
- Fluency in business English; knowledge of Japanese is advantageous but not essential.
- Benefits include contributory pension, EV car scheme, AXA private healthcare (including dentist and optician cashback, virtual GP), life assurance, discretionary annual bonus, discounted gym membership, and workplace nursery benefit.
- Seniority level
- Entry level
- Employment type
- Full-time
- #J-18808-Ljbffr
Customer Support Engineer in Leeds employer: Mitsubishi Corporation
Mitsubishi Corporation offers an exceptional opportunity for recent graduates to kickstart their engineering careers within a dynamic and innovative environment. Located in Leeds, the company fosters a collaborative work culture that encourages professional growth through hands-on experience and mentorship in the energy sector. With a comprehensive benefits package including a contributory pension scheme, private healthcare, and a supportive workplace, Mitsubishi Corporation is committed to nurturing talent and providing a rewarding career path for its employees.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Support Engineer in Leeds
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Mitsubishi Corporation. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Mitsubishi Corporation before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Support Engineer in Leeds
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Mitsubishi Corporation:Your cover letter is your chance to shine! Tell us why you want to work at Mitsubishi Corporation specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Mitsubishi Corporation!
How to prepare for a job interview at Mitsubishi Corporation
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
