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For Companies At a Glance
- Tasks: Provide tech support, manage tickets, and assist users with IT issues.
- Company: Join a forward-thinking company that values integrity and collaboration.
- Benefits: Inclusive culture, career growth, and a focus on wellbeing.
- Why this job: Make a real difference in users' IT experiences while learning and growing.
- Qualifications: IT apprenticeship or 2 years of support experience required.
- Other info: Dynamic team environment with a commitment to sustainability and diversity.
The predicted salary is between 24000 - 36000 £ per year.
The Site IT Operations Support provides quick assistance with common technical issues, manages support tickets, and helps users with basic hardware and software needs to ensure a stable and user-friendly IT environment. It also supports onboarding/offboarding processes and maintains accurate asset records to keep operations running smoothly.
Your Responsibilities:
- Deliver first-level and limited second-level service desk support, taking ownership of assigned incidents and service requests.
- Ensure timely responses and maintain clear, detailed ticket documentation for all communications and troubleshooting steps.
- Monitor system performance, manage user accounts and configurations, and resolve hardware, software, and basic network issues.
- Escalate complex or unresolved problems to Site Operations Engineers or relevant CoE teams.
- Maintain support documentation and assist with IT asset management while providing basic IT guidance to end users.
Your Qualifications and Skills:
- Completed IT apprenticeship or at least two years of professional IT support experience.
- Strong knowledge of Microsoft Windows and Microsoft 365, plus basic Entra ID user and group management skills.
- General understanding of TCP/IP networking, standard workplace hardware, and familiarity with IT ticketing systems.
- Awareness of essential IT security practices and common troubleshooting methods.
- Practical, hands-on problem solver with broad interest in IT and willingness to engage in continuous learning.
- Team-oriented, adaptable, communicative, and customer-focused, with the ability to follow processes and escalate when necessary.
- Confident in Microsoft 365, Windows environments, collaboration tools, and quick to adopt new digital technologies.
What could you expect:
Our corporate culture is based on the values of integrity, respect, bravery, collaboration, and persistence, we call it "Our Way". With our approach, together we can shape a more sustainable, progressive and brighter version of the world.
We believe in the power of people with diverse values, viewpoints, and expertise. Our aim is the wellbeing of people and the planet – a concept we call KAITEKI. We are committed to creating an inclusive and diverse environment.
Are you curious about this position? Become part of our team and contribute with your talents. Send us your application via our Application Portal.
IT Operations Support (m/f/d) in Redcar employer: Mitsubishi Chemical Europe
Contact Detail:
Mitsubishi Chemical Europe Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Operations Support (m/f/d) in Redcar
✨Tip Number 1
Network like a pro! Reach out to people in the IT field, attend meetups or webinars, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can refer you directly.
✨Tip Number 2
Prepare for those interviews! Research common IT support questions and practice your responses. Make sure you can talk about your experience with Microsoft Windows, Microsoft 365, and any troubleshooting you've done.
✨Tip Number 3
Show off your problem-solving skills! During interviews, share specific examples of how you've tackled technical issues in the past. This will demonstrate your hands-on experience and practical approach to IT challenges.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're genuinely interested in joining our team and contributing to our mission.
We think you need these skills to ace IT Operations Support (m/f/d) in Redcar
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your IT support experience and skills that match the job description. We want to see how your background aligns with our needs, so don’t be shy about showcasing your Microsoft 365 and troubleshooting expertise!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about IT support and how you embody our values like collaboration and persistence. Let us know what makes you a great fit for our team!
Be Clear and Concise: When filling out your application, keep your language clear and to the point. We appreciate detailed ticket documentation, so show us you can communicate effectively by being straightforward in your responses.
Apply Through Our Website: Don’t forget to submit your application via our Application Portal! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to see what you bring to the table!
How to prepare for a job interview at Mitsubishi Chemical Europe
✨Know Your Tech Basics
Brush up on your knowledge of Microsoft Windows, Microsoft 365, and basic networking concepts. Be ready to discuss how you've used these tools in past roles, as this will show your practical experience and understanding of the tech environment.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've tackled technical issues in the past. Think about specific incidents where you took ownership of a problem, documented your troubleshooting steps, and resolved it effectively. This will demonstrate your hands-on approach and ability to think on your feet.
✨Understand the Company Culture
Familiarise yourself with the company's values like integrity, collaboration, and respect. During the interview, relate your personal values and experiences to these principles. This will help you connect with the interviewers and show that you're a good cultural fit.
✨Ask Insightful Questions
Prepare thoughtful questions about the role and the team dynamics. Inquire about the onboarding process or how the team handles escalations. This not only shows your interest in the position but also gives you a clearer picture of what to expect if you join the team.
