At a Glance
- Tasks: Provide top-notch customer service and support the sales team in achieving targets.
- Company: Join Mitsubishi Chemical Europe, a leader in innovative chemistry-based solutions.
- Benefits: Secure job, friendly environment, and opportunities for personal growth.
- Other info: Embrace diversity and contribute to a sustainable future with us.
- Why this job: Make a real difference in customer satisfaction while working in a global team.
- Qualifications: A-Level or equivalent; experience in order processing is a plus.
The predicted salary is between 25000 - 32000 £ per year.
Mitsubishi Chemical Group Corporation is one of the leading providers of innovative, chemistry-based solutions. We focus on materials and products that create value and enrich everyday life. With our leading expertise in material science, we shape industries such as Mobility, Digital, Consumer Goods, and Medical Technology. We work together with a global team of over 70,000 dedicated employees to create innovative solutions that make a difference.
About the role:
We are looking for a customer service representative to provide excellent customer service for the sale of methacrylate monomers ensuring compliance with legislative requirements and on-time deliveries to our customer base. You will support the sales team to ensure we achieve forecasted sales volumes and revenue. This role is offered on a one-year contract basis.
Your responsibilities:
- Efficient Order Processing: Handle all sales orders from receipt to delivery, ensuring timely and accurate documentation. Collaborate with logistics to meet customer agreements, and promptly inform customers of any changes.
- Invoicing & Payments: Manage customer invoicing, ensuring orders are invoiced on time and month-end processes are completed to support cash flow. Generate credits or debits for any charges linked to sales orders.
- Customer Collaboration: Work with the sales team to understand customer needs, building strong relationships. Monitor monthly sales vs. forecasts and discuss progress weekly.
- Issue Reporting: Log and report customer complaints or non-conformances, ensuring prompt investigations and solutions. Escalate repeat issues and offer proactive solutions.
- Compliance Knowledge: Ensure order processes comply with HM Customs & Excise requirements. Raise any concerns with the appropriate teams to ensure compliance with internal and external procedures.
- Cost Control: Understand market routes for all customers. Monitor and minimize extra freight costs, recovering any additional charges from customers when possible.
- Data Management: Maintain accurate SAP customer data and keep all contact details updated in the CRM system.
Your qualifications and skills:
- Qualifications: A-Level or equivalent education required; knowledge of a European foreign language is a plus.
- Experience: Experience in order processing, especially in the manufacturing industry, is preferred.
- Communication Skills: Strong interpersonal and communication skills to build good relationships with both internal and external customers.
- Attention to Detail: High standards in accuracy, process compliance, and documentation, especially regarding customs and VAT regulations.
- Technical Skills: Proficient in SAP, Outlook, Microsoft Office, and comfortable using CRM tools.
- Self-Management: Highly organized, flexible, and able to manage changing business and customer needs.
Our offer:
Our corporate culture is based on the values of integrity, respect, ownership, collaboration, and persistence, we call it "Our Way". With our approach, together we can shape a more sustainable, progressive and brighter version of the world. We offer you a secure job position in a pleasant and collegial environment, offering engaging and responsible tasks within an international setting. We believe in the power of people with diverse values, viewpoints, and expertise. Our aim is the wellbeing of people and the planet – a concept we call KAITEKI. We are committed to creating an inclusive and diverse environment.
Seniority level: Entry level
Employment type: Full-time
Job function: Customer Service
Industries: Chemical Manufacturing
Customer Service Representative employer: Mitsubishi Chemical Europe
Mitsubishi Chemical Europe is an exceptional employer, offering a secure position in a collaborative and inclusive environment that values integrity, respect, and innovation. Employees benefit from engaging tasks within a global team dedicated to sustainability and personal growth, all while contributing to meaningful chemistry-based solutions that enhance everyday life. Located in the vibrant community of Billingham, this role provides opportunities for professional development and the chance to be part of a forward-thinking organisation committed to the wellbeing of both people and the planet.
Contact Details:
Mitsubishi Chemical Europe Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Representative
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Mitsubishi Chemical Europe. Understand their values, products, and recent news. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Prepare for common customer service scenarios you might face in the role. Think about how you'd handle difficult customers or unexpected issues. Role-playing with a friend can really help you feel more confident when it’s your turn to shine.
✨Tip Number 3
Show off your skills! During the interview, highlight your experience with order processing and any relevant software like SAP. Be ready to share specific examples of how you've successfully managed customer relationships or resolved complaints in the past.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch that keeps you fresh in their minds and shows your enthusiasm for the role. And remember, apply through our website for the best chance!
We think you need these skills to ace Customer Service Representative
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Customer Service Representative role. Highlight your experience in order processing and customer collaboration, as these are key aspects of the job.
Show Off Your Skills:Don’t forget to mention your technical skills, especially with SAP and CRM tools. We want to see how you can contribute to our team with your expertise in data management and compliance knowledge.
Be Personable:Since this role involves building strong relationships with customers, let your personality shine through in your application. Use a friendly tone and share examples of how you've successfully communicated with clients in the past.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets noticed and shows us you’re serious about joining our team at Mitsubishi Chemical Europe!
How to prepare for a job interview at Mitsubishi Chemical Europe
✨Know Your Stuff
Before the interview, make sure you understand Mitsubishi Chemical Europe's products and services, especially in relation to methacrylate monomers. Familiarise yourself with their role in various industries like Mobility and Medical Technology. This will show your genuine interest and help you answer questions more confidently.
✨Showcase Your Communication Skills
As a Customer Service Representative, strong communication is key. Prepare examples of how you've effectively communicated with customers or resolved issues in the past. Be ready to demonstrate your interpersonal skills during the interview, as building relationships is crucial for this role.
✨Be Detail-Oriented
Highlight your attention to detail, especially regarding order processing and compliance with regulations. You might be asked about how you ensure accuracy in documentation or handle customer complaints. Share specific instances where your meticulous nature made a difference in your previous roles.
✨Prepare Questions
At the end of the interview, you'll likely have the chance to ask questions. Prepare thoughtful queries about the team dynamics, company culture, or how success is measured in the role. This not only shows your enthusiasm but also helps you gauge if the company is the right fit for you.
