At a Glance
- Tasks: Provide top-notch customer service and manage sales orders efficiently.
- Company: Mitsubishi Chemical Europe is a leader in innovative chemistry-based solutions.
- Benefits: Enjoy a secure job in a friendly environment with opportunities for growth.
- Other info: This role is a one-year contract, perfect for entry-level applicants.
- Why this job: Join a diverse team making a positive impact on industries and the planet.
- Qualifications: A-Level or equivalent required; experience in order processing preferred.
The predicted salary is between 27000 - 42000 £ per year.
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Mitsubishi Chemical Group Corporation is one of the leading providers of innovative, chemistry-based solutions. We focus on materials and products that create value and enrich everyday life. With our leading expertise in material science, we shape industries such as Mobility, Digital, Consumer Goods, and Medical Technology. We work together with a global team of over 70,000 dedicated employees to create innovative solutions that make a difference.
About the role:
We are looking for a customer service representative to provide excellent customer service for the sale of methacrylate monomers ensuring compliance with legislative requirements and on-time deliveries to our customer base. You will support the sales team to ensure we achieve forecasted sales volumes and revenue. This role is offered on a one-year contract basis.
Your responsibilities:
- Efficient Order Processing: Handle all sales orders from receipt to delivery, ensuring timely and accurate documentation. Collaborate with logistics to meet customer agreements, and promptly inform customers of any changes.
- Invoicing & Payments: Manage customer invoicing, ensuring orders are invoiced on time and month-end processes are completed to support cash flow. Generate credits or debits for any charges linked to sales orders.
- Customer Collaboration: Work with the sales team to understand customer needs, building strong relationships. Monitor monthly sales vs. forecasts and discuss progress weekly.
- Issue Reporting: Log and report customer complaints or non-conformances, ensuring prompt investigations and solutions. Escalate repeat issues and offer proactive solutions.
- Compliance Knowledge: Ensure order processes comply with HM Customs & Excise requirements. Raise any concerns with the appropriate teams to ensure compliance with internal and external procedures.
- Cost Control: Understand market routes for all customers. Monitor and minimize extra freight costs, recovering any additional charges from customers when possible.
- Data Management: Maintain accurate SAP customer data and keep all contact details updated in the CRM system.
Your qualifications and skills:
- Qualifications: A-Level or equivalent education required; knowledge of a European foreign language is a plus.
- Experience: Experience in order processing, especially in the manufacturing industry, is preferred.
- Communication Skills: Strong interpersonal and communication skills to build good relationships with both internal and external customers.
- Attention to Detail: High standards in accuracy, process compliance, and documentation, especially regarding customs and VAT regulations.
- Technical Skills: Proficient in SAP, Outlook, Microsoft Office, and comfortable using CRM tools.
- Self-Management: Highly organized, flexible, and able to manage changing business and customer needs.
Our offer:
Our corporate culture is based on the values of integrity, respect, ownership, collaboration, and persistence, we call it "Our Way". With our approach, together we can shape a more sustainable, progressive and brighter version of the world.
We offer you a secure job position in a pleasant and collegial environment, offering engaging and responsible tasks within an international setting.
We believe in the power of people with diverse values, viewpoints, and expertise. Our aim is the wellbeing of people and the planet – a concept we call KAITEKI. We are committed to creating an inclusive and diverse environment.
Seniority level
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Seniority level
Entry level
Employment type
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Employment type
Full-time
Job function
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Job function
Customer Service
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Industries
Chemical Manufacturing
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Billingham, England, United Kingdom 1 month ago
Stockton-On-Tees, England, United Kingdom 2 weeks ago
Stockton-On-Tees, England, United Kingdom 3 days ago
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Customer Service Representative in Stockton-on-Tees employer: Mitsubishi Chemical Europe
Mitsubishi Chemical Group (MCG) is an exceptional employer that prioritises innovation and employee well-being in a supportive and flexible work environment. With a strong commitment to professional development, competitive benefits including private medical insurance and a stakeholder pension scheme, MCG fosters a culture of integrity, respect, and collaboration, empowering employees to contribute meaningfully to a sustainable future. Join us in making a difference through science and teamwork in a role that not only advances your career but also positively impacts society and the planet.
Contact Details:
Mitsubishi Chemical Europe Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Representative in Stockton-on-Tees
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Mitsubishi Chemical Europe. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Mitsubishi Chemical Europe before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Representative in Stockton-on-Tees
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Mitsubishi Chemical Europe:Your cover letter is your chance to shine! Tell us why you want to work at Mitsubishi Chemical Europe specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Mitsubishi Chemical Europe!
How to prepare for a job interview at Mitsubishi Chemical Europe
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
