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- Tasks: Provide top-notch customer service and manage sales orders efficiently.
- Company: Mitsubishi Chemical Europe is a leader in innovative chemistry-based solutions.
- Benefits: Enjoy a secure job in a friendly environment with opportunities for growth.
- Why this job: Join a diverse team making a positive impact on industries and the planet.
- Qualifications: A-Level or equivalent required; experience in order processing preferred.
- Other info: This role is a one-year contract, perfect for entry-level applicants.
The predicted salary is between 27000 - 42000 ÂŁ per year.
Join to apply for the Customer Service Representative role at Mitsubishi Chemical Europe
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Join to apply for the Customer Service Representative role at Mitsubishi Chemical Europe
Mitsubishi Chemical Group Corporation is one of the leading providers of innovative, chemistry-based solutions. We focus on materials and products that create value and enrich everyday life. With our leading expertise in material science, we shape industries such as Mobility, Digital, Consumer Goods, and Medical Technology. We work together with a global team of over 70,000 dedicated employees to create innovative solutions that make a difference.
About the role:
We are looking for a customer service representative to provide excellent customer service for the sale of methacrylate monomers ensuring compliance with legislative requirements and on-time deliveries to our customer base. You will support the sales team to ensure we achieve forecasted sales volumes and revenue. This role is offered on a one-year contract basis.
Your responsibilities:
- Efficient Order Processing: Handle all sales orders from receipt to delivery, ensuring timely and accurate documentation. Collaborate with logistics to meet customer agreements, and promptly inform customers of any changes.
- Invoicing & Payments: Manage customer invoicing, ensuring orders are invoiced on time and month-end processes are completed to support cash flow. Generate credits or debits for any charges linked to sales orders.
- Customer Collaboration: Work with the sales team to understand customer needs, building strong relationships. Monitor monthly sales vs. forecasts and discuss progress weekly.
- Issue Reporting: Log and report customer complaints or non-conformances, ensuring prompt investigations and solutions. Escalate repeat issues and offer proactive solutions.
- Compliance Knowledge: Ensure order processes comply with HM Customs & Excise requirements. Raise any concerns with the appropriate teams to ensure compliance with internal and external procedures.
- Cost Control: Understand market routes for all customers. Monitor and minimize extra freight costs, recovering any additional charges from customers when possible.
- Data Management: Maintain accurate SAP customer data and keep all contact details updated in the CRM system.
Your qualifications and skills:
- Qualifications: A-Level or equivalent education required; knowledge of a European foreign language is a plus.
- Experience: Experience in order processing, especially in the manufacturing industry, is preferred.
- Communication Skills: Strong interpersonal and communication skills to build good relationships with both internal and external customers.
- Attention to Detail: High standards in accuracy, process compliance, and documentation, especially regarding customs and VAT regulations.
- Technical Skills: Proficient in SAP, Outlook, Microsoft Office, and comfortable using CRM tools.
- Self-Management: Highly organized, flexible, and able to manage changing business and customer needs.
Our offer:
Our corporate culture is based on the values of integrity, respect, ownership, collaboration, and persistence, we call it \”Our Way\”. With our approach, together we can shape a more sustainable, progressive and brighter version of the world.
We offer you a secure job position in a pleasant and collegial environment, offering engaging and responsible tasks within an international setting.
We believe in the power of people with diverse values, viewpoints, and expertise. Our aim is the wellbeing of people and the planet – a concept we call KAITEKI. We are committed to creating an inclusive and diverse environment.
Seniority level
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Seniority level
Entry level
Employment type
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Employment type
Full-time
Job function
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Job function
Customer Service
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Industries
Chemical Manufacturing
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Customer Service Representative employer: Mitsubishi Chemical Europe
Contact Detail:
Mitsubishi Chemical Europe Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Representative
✨Tip Number 1
Familiarise yourself with Mitsubishi Chemical's products and services, especially methacrylate monomers. Understanding their offerings will help you engage more effectively during interviews and demonstrate your genuine interest in the role.
✨Tip Number 2
Brush up on your knowledge of compliance regulations, particularly those related to HM Customs & Excise. Being able to discuss these topics confidently can set you apart from other candidates.
✨Tip Number 3
Network with current or former employees of Mitsubishi Chemical Europe on platforms like LinkedIn. They can provide valuable insights into the company culture and expectations for the Customer Service Representative role.
✨Tip Number 4
Prepare examples of how you've successfully managed customer relationships in previous roles. Highlighting your interpersonal skills and ability to resolve issues will resonate well with the hiring team.
We think you need these skills to ace Customer Service Representative
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly read the job description for the Customer Service Representative role at Mitsubishi Chemical Europe. Understand the key responsibilities and qualifications required, so you can tailor your application accordingly.
Tailor Your CV: Customise your CV to highlight relevant experience in order processing and customer service. Emphasise any previous roles in the manufacturing industry and showcase your communication skills, attention to detail, and technical proficiency with tools like SAP and CRM systems.
Craft a Compelling Cover Letter: Write a cover letter that reflects your enthusiasm for the role and the company. Mention specific examples of how your skills and experiences align with the responsibilities outlined in the job description, particularly in areas like customer collaboration and compliance knowledge.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application demonstrates your attention to detail and professionalism, which are crucial for a customer service role.
How to prepare for a job interview at Mitsubishi Chemical Europe
✨Know the Company
Before your interview, take some time to research Mitsubishi Chemical Europe. Understand their products, values, and recent news. This will help you tailor your answers and show genuine interest in the company.
✨Highlight Relevant Experience
Make sure to discuss any previous experience you have in customer service or order processing, especially in the manufacturing industry. Use specific examples to demonstrate how your skills align with the responsibilities of the role.
✨Demonstrate Communication Skills
Since strong interpersonal skills are crucial for this role, be prepared to showcase your communication abilities. Practice answering questions clearly and confidently, and consider how you can build rapport with the interviewer.
✨Prepare for Compliance Questions
Given the importance of compliance in this position, be ready to discuss your understanding of relevant regulations, such as HM Customs & Excise requirements. Showing that you are detail-oriented and knowledgeable in this area will set you apart.
