Customer Service Representative in Stockton-on-Tees

Mitsubishi Chemical Group Corporation is one of the leading providers of innovative, chemistry-based solutions. We focus on materials and products that create value and enrich everyday life. With our leading expertise in material science, we shape industries such as Mobility, Digital, Consumer Goods, and Medical Technology. We work together with a global team of over 70,000 dedicated employees to create innovative solutions that make a difference.

About the role:

We are looking for a customer service representative to provide excellent customer service for the sale of methacrylate monomers ensuring compliance with legislative requirements and on-time deliveries to our customer base. You will support the sales team to ensure we achieve forecasted sales volumes and revenue. This role is offered on a one-year contract basis.

Your responsibilities:

• Efficient Order Processing: Handle all sales orders from receipt to delivery, ensuring timely and accurate documentation. Collaborate with logistics to meet customer agreements, and promptly inform customers of any changes.
• Invoicing & Payments: Manage customer invoicing, ensuring orders are invoiced on time and month-end processes are completed to support cash flow. Generate credits or debits for any charges linked to sales orders.
• Customer Collaboration: Work with the sales team to understand customer needs, building strong relationships. Monitor monthly sales vs. forecasts and discuss progress weekly.
• Issue Reporting: Log and report customer complaints or non-conformances, ensuring prompt investigations and solutions. Escalate repeat issues and offer proactive solutions.
• Compliance Knowledge: Ensure order processes comply with HM Customs & Excise requirements. Raise any concerns with the appropriate teams to ensure compliance with internal and external procedures.
• Cost Control: Understand market routes for all customers. Monitor and minimize extra freight costs, recovering any additional charges from customers when possible.
• Data Management: Maintain accurate SAP customer data and keep all contact details updated in the CRM system.

Your qualifications and skills:

• Qualifications: A-Level or equivalent education required; knowledge of a European foreign language is a plus.
• Experience: Experience in order processing, especially in the manufacturing industry, is preferred.
• Communication Skills: Strong interpersonal and communication skills to build good relationships with both internal and external customers.
• Attention to Detail: High standards in accuracy, process compliance, and documentation, especially regarding customs and VAT regulations.
• Technical Skills: Proficient in SAP, Outlook, Microsoft Office, and comfortable using CRM tools.
• Self-Management: Highly organized, flexible, and able to manage changing business and customer needs.

Our offer:

Our corporate culture is based on the values of integrity, respect, ownership, collaboration, and persistence, we call it "Our Way". With our approach, together we can shape a more sustainable, progressive and brighter version of the world. We offer you a secure job position in a pleasant and collegial environment, offering engaging and responsible tasks within an international setting. We believe in the power of people with diverse values, viewpoints, and expertise. Our aim is the wellbeing of people and the planet – a concept we call KAITEKI. We are committed to creating an inclusive and diverse environment.