Apprenticeship Assessment Manager

Main Duties of the role:

• Work with the Quality Manager to design and implement learning resources and methods of assessment to ensure learners gather high quality evidence towards their apprenticeship Standard to upload to their designated e-portfolio system and learning plan.
• Complete induction and onboarding processes including Training Plans and Apprenticeship Agreements where required.
• Deliver training, workshops and one-to-one support and coaching sessions to reflect the approved delivery plan and e-portfolio milestones.
• Ensure that in every session all Coaches deliver content to ensure apprentices develop new knowledge, skills and behaviours and are confident to apply these in their workplace.
• Ensure that resources are approved and fit for purpose prior to use in conjunction with the Quality Manager.
• Ensure that Coaches deliver embedded and standalone maths, English and digital skills as part of the curriculum.
• Support MIT Employees, mentors and employers to understand their commitment and responsibilities to apprentices.
• Ensure that all Skills Coaches respond to requests for information from the allocated Learning Coach in a timely manner.
• Understand, adhere to and apply MITSkills Safeguarding and Prevent procedures to ensure learners feel safe and are protected at all times.
• Ensure that Skills Coaches plan and deliver learning to meet their off-the-job commitment.
• Support Skills Coaches to overcome barriers to learning and adapt delivery to meet learner’s needs, signposting for support where necessary to ensure learners have access to high quality and impartial information, advice and guidance (IAG).
• Ensure Skill Coaches complete, organise and maintain documentation on learner progress for the entirety of the learner journey in conjunction with Sector Leads.
• Willingness to work in a flexible way including evenings on occasion as required at various locations.
• Provide access to information and work schedules to support the observation and peer observation process.
• Conduct formative and summative internal verifications under the direction and guidance of the Quality Lead.
• Manage own diary effectively to ensure timely visits and reviews are conducted, maintaining an up-to-date calendar to support the observation and quality assurance process.
• In conjunction with the Sector leads, identify any apprentice who is at risk of leaving their training early and provide extra support whilst informing Operations.
• Comply with internal and external quality standards, audits and inspections.
• Promote, adhere to and comply with arrangements and working practices for Equality and Diversity, British Values, Safeguarding, Anti-Bullying and Peer on Peer abuse.
• Promote and adhere to Health and Safety arrangements as directed by policies and risk assessments.
• Work in collaboration with colleagues to achieve company objectives.
• In conjunction with the Quality manager, maintain qualifications, competency and a record of CPD to ensure that practice is current and reflects the relevant KSBs for the Standards being delivered.
• Lead working groups and CPD sessions as directed.
• Maintain own and Skills Coaches records of CPD to ensure that practice is current and reflects the relevant KSBs for the Standards being delivered.

Skills and Abilities:

• Be able to work in a collaborative and multi-disciplinary environment and work in a professional way at all times.
• Communicate effectively, both verbally and in writing.
• Produce accurate and concise reports to highlight areas of success and improvement.
• Work collaboratively with team members and take on board constructive and developmental feedback to improve the learner experience.
• Manage staff to ensure deadlines are met.
• Apply the principles of MIT Skills’ safeguarding, Prevent and equality and diversity agendas.
• Be highly organised, paying close attention to detail.
• Be emotionally resilient and be able to work in a challenging environment.
• Work in an organisation that is undergoing change due to development and growth.
• Manage and set daily workflows of the Skills Coach team and IQAs for the department.
• Be the first point of contact and find resolution for the teaching team using a solutions-focused mindset.
• Keep the team motivated and organised.
• Monitor and performance manage the team against KPI requirements in order for contractual targets to be met.
• Provide feedback, training and coaching to the team.
• Be responsible for ongoing training and development within the department.
• Meet personal KPIs in order for the company to meet its targets.
• Lead, monitor and work closely with Coaches to ensure allocation, capacity and deadlines are met, ensuring learning delivers the off-the-job requirement.
• Guide and support skill coaches to ensure quality and consistency of assessment and teaching practice.
• Plan and monitor formative and summative internal verification.
• Coordinate and lead external quality assurance visits.
• Champion IAG practices and ensure Coaches are skilled at delivering effective IAG in line with MITSkills IAG Policy and arrangements.
• Ensure the department's full compliance with Quality Assurance systems to ensure consistency and continuous improvement, liaising with appropriate staff to ensure that systems in support of assessment, verification and additional support are fully implemented.
• Undertake staff development and appraisal under the direction of the HR Lead.
• Produce and present monthly management reports to the senior management team.
• Conduct OTLA’s for the department as directed by the Teaching & Learning Coordinator and OTL Strategy.
• Carry out the duties stated in the quality calendar.
• Develop and monitor sampling strategies and plans for all qualifications.
• Ensure that schemes of work are used to ensure a well-planned learner journey and are mapped to the KSBs of each Standard.
• Take responsibility for developing and reviewing the approved training plans and competency and prior learning documents.
• Participate in the recruitment and selection of new Skills Coaches.

Key Performance Indicators – Skills Coach Management:

• Ensure sectors 8 weekly reviews are completed with the apprentice employer/mentor.
• Full compliance with Quality Assurance systems to ensure consistency and continuous improvement, liaising with appropriate staff to ensure that systems in support of assessment, verification and additional support are fully implemented.
• Observe all stages of delivery and provide developmental support and guidance.
• Ensure at least a minimum of a 75% success rate at EPA & Timely completion for gateway.
• Maintain a minimum Grade 2 observation grade across the department.
• Ensure the department strives for 100% and maintains at least 90% learner and employer satisfaction.
• Provide full management reports and RAG rating of learners for the senior management team.
• Complete a monthly sample of learning plans and reviews to ensure that Coaches are compliant with all regulatory requirements.
• Conduct OTLA’s for the department to reflect the OTLA schedule.
• Facilitate sector-based standardisation activities as per quality calendar.
• Complete allocated tasks in line with the quality calendar.