Workplace Experience Manager
We\'re seeking a Workplace Experience Manager to lead our London team and deliver a world-class environment for EY colleagues. Acting as the main point of contact for building users, you\'ll ensure seamless, high-quality facilities management across cleaning, waste, landscaping, food, and hospitality services. You\'ll champion continuous improvement and set the standard for exceptional workplace experiences.
Key Responsibilities
- Lead and motivate Workplace teams, ensuring service excellence and operational efficiency.
- Act as senior contact for client and stakeholders, managing relationships and resolving escalations.
- Oversee delivery of integrated services including cleaning, waste, and hospitality.
- Ensure compliance with QHSE policies, conduct risk assessments, and support business continuity.
- Drive improvements using feedback, best practice, and performance data.
- Support Hospitality Assured accreditation across London sites.
What We\'re Looking For
- Proven experience in people management and customer-facing roles.
- Strong stakeholder engagement and communication skills.
- High IT literacy; IOSH and CAFM experience desirable.
- Ability to manage multiple priorities and deliver operational excellence.
- Flexible, resilient, and committed to creating outstanding workplace experiences.
Desirable Skills
- Project management experience.
- Knowledge of Hospitality Assured standards.
- Experience reviewing processes to drive efficiency.
