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For Companies At a Glance
- Tasks: Be the friendly face of Thales, ensuring a top-notch experience for all visitors.
- Company: Join a leading tech company known for its commitment to customer service.
- Benefits: Enjoy a competitive hourly rate, full-time hours, and opportunities for personal growth.
- Why this job: Make a real difference by creating memorable experiences for guests every day.
- Qualifications: Strong communication skills and a passion for customer service are essential.
- Other info: Dynamic workplace with a focus on teamwork and professional development.
Overview
Job Title: Workplace Concierge
Hourly Rate: £12.21 NMW
Weekly Hours: 40 hours per week
Responsibilities
- Act as the first point of contact for Thales at Crawley, ensuring a professional, efficient and customer focussed environment is maintained at all times
- Support all areas of Front of House as required; to include Reception, Meeting Room & Floor Management, Administration, Hosting visitors, Escorting duties and hospitality / refreshment requests
- Liaise with the Mitie FM and Thales Key Stakeholders on a daily basis to ensure visit requirements are communicated and pre-meeting information is issued in advance of visitors attending site
- Ensure meeting room set up, presentation equipment and presentation content is available for meetings as required using the Mitie FM and Thales IT teams to support
- Organise, prepare, and communicate details regarding key meetings & special events to Mitie FM & Key Stakeholders
- Engage with the team to identify specific meeting requirements including refreshments and engage with local Thales catering businesses as required
- Ensure sign-in and out processes are followed, and the correct visitor passes have been issued and returned
- Deliver a 5* Customer Experience for all visitors to site
- Provide exceptional customer service, assistance, and guidance to all visitors to ensure each guest has a great experience during their visit
- Ensure feedback from visits is collated and acted upon as necessary
- To support the TCW Site & Logistics Manager in all site related facilities management issues and feeding into the FM team
- To build professional relationships with key stakeholders to develop knowledge of personal requirements and to be recognised as their first line “go to” person
- Attend training as appropriate/on-line/out of house/self-development
- To handle any guest complaints and provide a swift solution or escalate as appropriate
- To ensure you are immaculately dressed and recognised as the ‘go to\’ customer experience contact
- Acquire a good knowledge of all on site services to be able to advise individual customers in line with their needs
- Work to and periodically review and update a standard set of operating procedures
- Ensure all meeting, conferencing and event spaces within our control are set to a defined standard with daily checks completed
- Work closely with the Mitie FM, engineering, and cleaning team to identify any issues or faults that need raising via the Mitie Helpdesk and fixing
- Working closely with the catering company, to ensure all hospitality orders are quoted, approved, and delivered correctly and on time, and that all completed hospitality is collected efficiently
- Notifying Crawley Site Lead and Mitie FM of any accidents and incidents, hazards and near misses
- Provide operational support to any internal events
- Review procedures and processes, make recommendations/suggestions/initiatives to support contract innovation
- To ensure compliance with any COVID-19 process and measures on site, challenging behaviour and reporting all incidents / risks to the Mitie FM and Crawley Logistics Manager
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Workplace Concierge employer: Mitie
Contact Detail:
Mitie Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Workplace Concierge
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those already working at Thales or similar companies. A friendly chat can open doors and give you insider info that could help you stand out.
✨Tip Number 2
Practice your pitch! When you get the chance to meet someone from the company, be ready to share why you're the perfect fit for the Workplace Concierge role. Keep it concise and focus on your customer service skills.
✨Tip Number 3
Show off your personality! During interviews or networking events, let your enthusiasm for providing a 5* customer experience shine through. People love to see genuine passion!
✨Tip Number 4
Don’t forget to follow up! After any meeting or interview, drop a quick thank-you note. It shows your appreciation and keeps you fresh in their minds. Plus, it’s a great way to reiterate your interest in the role!
We think you need these skills to ace Workplace Concierge
Some tips for your application 🫡
Show Your Customer Service Skills: In your application, make sure to highlight any experience you have in customer service. We want to see how you've gone above and beyond to create a great experience for visitors or clients.
Be Detail-Oriented: Since the role involves managing meetings and events, it's crucial to demonstrate your attention to detail. Mention specific examples where your organisational skills made a difference in your previous roles.
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to reflect the responsibilities and requirements listed in the job description. We love seeing candidates who take this extra step.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Mitie
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Workplace Concierge. Familiarise yourself with tasks like managing visitor experiences, liaising with stakeholders, and ensuring smooth operations. This knowledge will help you answer questions confidently and demonstrate your enthusiasm for the role.
✨Showcase Your Customer Service Skills
As a Workplace Concierge, delivering exceptional customer service is key. Prepare examples from your past experiences where you've gone above and beyond for customers. Highlight how you handled complaints or difficult situations, as this will show your ability to maintain a professional environment.
✨Dress to Impress
First impressions matter, especially in a front-of-house role. Make sure you dress immaculately for the interview. A smart appearance not only reflects professionalism but also aligns with the expectations of being the 'go-to' person for visitors.
✨Prepare Questions for Them
Interviews are a two-way street, so come prepared with thoughtful questions about the company culture, team dynamics, and expectations for the role. This shows your genuine interest in the position and helps you assess if it's the right fit for you.