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For Companies At a Glance
- Tasks: Ensure smooth operations and exceptional service at two client sites.
- Company: Join a dynamic team focused on delivering high-quality workplace experiences.
- Benefits: Enjoy flexible working options and opportunities for personal growth.
- Why this job: Be part of a collaborative culture that values customer experience and safety.
- Qualifications: Experience in facilities or customer service roles is essential; strong communication skills required.
- Other info: Ideal for proactive individuals who thrive in fast-paced environments.
The predicted salary is between 30000 - 42000 £ per year.
Overview
Purpose of Role: To deliver a high-quality workplace experience across two key client sites, ensuring smooth operational delivery, exceptional service standards, and stakeholder satisfaction. The role demands a proactive, flexible approach to facilities coordination and customer engagement, working closely with internal teams, suppliers, and client stakeholders to maintain a professional, efficient, and welcoming environment.
Responsibilities
- Conduct daily floor walks, workplace audits, and quality control checks across customer-facing spaces and report all faults found through CAFM system reporting, following through to resolution.
- Oversee workplace storage solutions and manage building furniture inventories.
- Act as the liaison between on-site stakeholders and the Facilities Management (FM) team.
- Prepare and distribute stakeholder communications as needed.
- Lead and support minor FM works projects, from reviewing quotes to execution and snagging.
- Assist with delivery of larger workplace projects including stakeholder coordination, contractor management, RAMS submission, approvals, and drawing updates.
- Coordinate and support internal site events and VIP visits to ensure a seamless experience.
- Support periodic service reviews to identify improvements and potential cost savings.
- Coordinate DSE assessments and action workplace adjustments as required.
- Promote and uphold health and safety procedures, fostering a culture of safety awareness across both sites.
Skills, Experience & Qualifications
Essential:
- Proven experience in a facilities, workplace, or customer service coordination role.
- Strong interpersonal and communication skills – confident liaising with all levels of staff and contractors.
- Proactive, self-motivated, and capable of working independently across multiple locations.
- Competent with Microsoft Office (Word, Excel, Outlook, PowerPoint).
- Organised, detail-oriented, and able to manage competing priorities across two sites.
Desirable:
- Health & Safety qualification (e.g. IOSH).
- Experience supporting or managing workplace/facilities projects.
Key Attributes
- Strong problem-solving skills and adaptable to changing situations.
- Calm, courteous, and professional under pressure.
- A genuine team player with a collaborative, \”can-do\” attitude.
- Demonstrates a commitment to always delivering excellent customer experience.
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Workplace Assistant employer: Mitie
Contact Detail:
Mitie Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Workplace Assistant
✨Tip Number 1
Familiarise yourself with the specific facilities management systems and tools that are commonly used in the industry. Being knowledgeable about CAFM systems will give you an edge, as you'll be able to demonstrate your readiness to hit the ground running.
✨Tip Number 2
Network with professionals in the facilities management sector. Attend industry events or join relevant online forums to connect with others who can provide insights into the role and potentially refer you to opportunities at StudySmarter.
✨Tip Number 3
Showcase your problem-solving skills by preparing examples of how you've successfully handled challenges in previous roles. Be ready to discuss these during any interviews, as they will highlight your adaptability and proactive approach.
✨Tip Number 4
Research our company culture and values at StudySmarter. Understanding what we stand for will help you align your responses and demonstrate that you're not just a fit for the role, but also for our team.
We think you need these skills to ace Workplace Assistant
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in facilities coordination or customer service. Use specific examples that demonstrate your skills in communication, problem-solving, and project management.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role of Workplace Assistant. Mention how your proactive approach and strong interpersonal skills align with the responsibilities outlined in the job description.
Highlight Relevant Skills: In your application, emphasise your proficiency with Microsoft Office and any experience you have with health and safety procedures. This will show that you are well-equipped to handle the demands of the role.
Showcase Your Team Player Attitude: Use examples from your past experiences to illustrate your ability to work collaboratively with internal teams and external stakeholders. Highlight instances where you contributed to a positive workplace environment.
How to prepare for a job interview at Mitie
✨Showcase Your Customer Service Skills
Since the role involves a lot of customer engagement, be prepared to discuss your previous experiences in customer service. Highlight specific situations where you went above and beyond to ensure client satisfaction.
✨Demonstrate Proactivity
The job requires a proactive approach, so come ready with examples of how you've taken initiative in past roles. Discuss any instances where you identified a problem and took steps to resolve it before it escalated.
✨Familiarise Yourself with Facilities Management
Brush up on your knowledge of facilities management processes and tools, especially CAFM systems. Being able to speak confidently about these will show that you're serious about the role and understand its requirements.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and ability to handle pressure. Think of scenarios where you had to manage competing priorities or coordinate with multiple stakeholders, and be ready to explain your thought process.