At a Glance
- Tasks: Lead technical assurance and compliance for critical systems in a dynamic environment.
- Company: Join Mitie, a leader in facilities management with a focus on innovation.
- Benefits: Competitive salary, professional development, and opportunities for career growth.
- Other info: Be part of a team that values safety, compliance, and operational excellence.
- Why this job: Make a real impact on the UK's energy infrastructure while developing your technical skills.
- Qualifications: Professionally qualified Engineer with strong electrical background and experience in critical environments.
The predicted salary is between 60000 - 75000 £ per year.
Mitie is looking for a highly capable Technical Services Manager (Critical Systems) to join our NESO (National Energy System Operator) contract. Working alongside the Head of Operations and reporting to the Account Manager, you will act as the technical authority across the account, ensuring all engineering activity is safe, compliant, and future-focused. This is not a purely strategic role — we are looking for someone who can combine deep technical knowledge with a proactive, hands-on approach, spotting risks before they materialise and driving improvements across critical systems. You will be based primarily across sites in Wokingham and Reading, with occasional travel as the contract evolves.
The NESO contract supports the UK's National Energy System Operator, responsible for balancing electricity supply and demand across the country. Mitie delivers a total facilities management solution across key operational sites, including critical control environments, infrastructure and associated systems. These sites operate in a highly resilient, always-on environment, where maintaining service continuity is essential. This role operates at the heart of that environment, ensuring that all critical engineering systems continue to perform to the highest standards.
Key Responsibilities
- Technical Assurance & Compliance
- Lead on Safe Systems of Work, SOPs, EOPs and electrical compliance
- Oversee the performance, maintenance and reliability of critical M&E infrastructure
- Ensure compliance with statutory, regulatory and client standards
- Conduct audits, reviews and continuous improvement of engineering processes
- Engineering Leadership
- Act as the SME for technical excellence across the contract
- Provide guidance on maintenance strategy, asset lifecycle and system optimisation
- Identify risks and opportunities across plant, systems and infrastructure
- Drive a culture of consistency, best practice and operational excellence
- Critical Systems Oversight
- Maintain resilience of key infrastructure including:
- High and low voltage systems
- UPS, generators and backup power systems
- Cooling and environmental controls
- Proactively identify upgrades or changes required to maintain uptime and resilience
- Risk & Safety
- Lead on engineering risk management and mitigation
- Support incident investigations and root cause analysis
- Ensure a strong health, safety and compliance culture across all activities
- Client & Stakeholder Engagement
- Build strong relationships with the NESO client team
- Present technical recommendations and challenge where required
- Provide clear, confident and evidence-based reporting on system performance and risk
- Team Support & Development
- Support the development, capability and compliance of engineering teams
- Ensure all engineers are appropriately trained, qualified and authorised
- Act as a technical mentor and escalation point for complex issues
About You
We are looking for someone who combines technical credibility with strong presence and foresight — someone who can influence, challenge and lead from the front.
Essential
- Professionally qualified Engineer (e.g. IET, CIBSE)
- Strong HV/LV electrical background with Authorised Person (AP) experience
- Experience working in critical environments (e.g. data centres, CNI, control rooms)
- Deep understanding of compliance, safety standards and engineering governance
- Ability to be proactive — identifying issues before they arise and driving solutions
- Confident communicator, able to engage and influence senior stakeholders
Highly Desirable
- Experience as or working towards Authorising Engineer (AE)
- Chartered Engineer (CEng) status
- Data centre or Uptime Institute / critical systems exposure
- Broader mechanical knowledge alongside electrical expertise
Technical Services Manager in Wokingham employer: Mitie
Mitie is an exceptional employer, offering a dynamic work environment where technical expertise meets proactive problem-solving. As a Technical Services Manager in Wokingham/Reading, you'll benefit from a culture that prioritises safety, compliance, and continuous improvement, while also enjoying opportunities for professional growth and development within the critical systems sector. With a commitment to employee well-being and a focus on delivering high-quality services to the National Energy System Operator, Mitie provides a rewarding career path for those looking to make a meaningful impact.
