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- Tasks: Create exceptional workplace experiences and manage daily operations with a friendly touch.
- Company: Join Mitie, where our people are our greatest strength in a dynamic environment.
- Benefits: Enjoy discounts, recognition rewards, cycle-to-work scheme, and enhanced pension contributions.
- Other info: Opportunity to thrive in a vibrant setting with varied tasks and career growth.
- Why this job: Be the face of our workplace and make every visitor feel valued and informed.
- Qualifications: Experience in customer service, excellent communication skills, and a proactive approach.
The predicted salary is between 25000 - 30000 £ per year.
At Mitie, our people are our greatest strength, and our promise is to create a place to work where you can thrive and be your best every day. We're looking for a Concierge who is passionate about creating exceptional workplace experiences and thrives in dynamic environments where no two days are the same. You will be the face of our workplace, delivering seamless front‑of‑house services and ensuring every customer interaction is warm, professional, and memorable. You will manage daily operations across reception, helpdesk, conference areas and shared workspaces, driving continuous improvement across NESO.
Role Responsibilities
- Deliver a professional meet‑and‑greet service, ensuring every visitor feels valued and informed.
- Champion NESO workplace etiquettes and educate users on shared space principles.
- Act as a one‑stop‑shop for all customer queries across reception, hospitality, events and helpdesk, including delivery of hospitality offerings.
- Manage meeting rooms, AV setups and floor plate standards to ensure optimal functionality and presentation.
- Carry out light handyperson and facilities support tasks, including basic repairs, minor adjustments, furniture moves/assembly, signage hanging, and maintaining shared spaces to a high standard.
- Support meeting rooms and workplace areas, ensuring furniture setups, AV checks, consumables, and floor plate presentation are maintained.
- Conduct basic visual checks of fixtures and equipment, working safely and escalating any electrical or specialist maintenance issues to the appropriate team.
- Monitor and close helpdesk tickets promptly and accurately.
Required Qualifications
- Previous experience in a front‑of‑house, customer service, or workplace services role within a corporate environment.
- Confident, friendly communicator with excellent interpersonal skills.
- High standards of personal presentation and professionalism.
- Proficient in Microsoft Office and general IT systems.
- A proactive, hands‑on approach with the ability to manage varied tasks and respond to day‑to‑day workplace needs.
What's in it for you?
- Discounts from thousands of retailers, gyms and services via MiDeals.
- Mitie Stars recognition system.
- Cycle‑to‑work scheme and life cover up to 4× your salary.
- Enhanced pension contributions, Save‑As‑You‑Earn and Mitie Matching Share Plan.
Concierge in Wokingham employer: Mitie
Contact Detail:
Mitie Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Concierge in Wokingham
✨Tip Number 1
Get to know the company culture before your interview. Check out their social media and website to see what they're all about. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your meet-and-greet skills! As a Concierge, first impressions matter. Role-play with a friend or family member to nail that warm, professional vibe when you walk into the interview.
✨Tip Number 3
Prepare some questions to ask during your interview. This shows you're engaged and keen to learn more about the role and the company. Think about what you want to know regarding their workplace etiquette and how they support their staff.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in leaving a positive impression. It’s also a great opportunity to reiterate your enthusiasm for the role and the company.
We think you need these skills to ace Concierge in Wokingham
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to share your passion for creating exceptional experiences and how you thrive in dynamic environments.
Tailor Your Application: Make sure to tailor your application to the Concierge role. Highlight your previous experience in front-of-house or customer service roles, and give examples of how you've delivered warm and professional interactions in the past.
Be Clear and Concise: Keep your application clear and to the point. Use bullet points where possible to make it easy for us to read. We appreciate a well-structured application that showcases your skills and experience without unnecessary fluff.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at Mitie!
How to prepare for a job interview at Mitie
✨Know the Company Culture
Before your interview, take some time to research Mitie's company culture. Understand their values and how they prioritise creating exceptional workplace experiences. This will help you align your answers with what they’re looking for and show that you’re genuinely interested in being part of their team.
✨Showcase Your Customer Service Skills
As a Concierge, your role revolves around customer interaction. Prepare examples from your past experiences where you delivered outstanding service or resolved issues effectively. Highlight your friendly communication style and how you make visitors feel valued and informed.
✨Demonstrate Proactivity
Mitie is looking for someone who can manage varied tasks and respond to day-to-day needs. Be ready to discuss situations where you took the initiative to improve processes or solve problems without being asked. This will showcase your proactive, hands-on approach.
✨Prepare for Practical Scenarios
Expect to be asked about specific scenarios related to managing meeting rooms, AV setups, or handling customer queries. Think through how you would handle these situations and be prepared to discuss your thought process. This will demonstrate your readiness for the role and your ability to think on your feet.