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- Tasks: Lead a dynamic Concierge team, delivering exceptional customer service and managing daily operations.
- Company: Join Mitie, where our people are our greatest strength and workplace experiences matter.
- Benefits: Enjoy discounts, recognition rewards, cycle-to-work scheme, and enhanced pension contributions.
- Other info: Fast-paced environment with opportunities for personal and professional growth.
- Why this job: Be the face of our workplace and create memorable experiences every day.
- Qualifications: Experience in customer service and team leadership in a corporate environment.
The predicted salary is between 30000 - 40000 £ per year.
HOURS: 40 hours a week, LOCATION: NESO - London
At Mitie, our people are our greatest strength, and our promise is to create a place to work where you can thrive and be your best every day. We're looking for a Concierge Team Leader who is passionate about creating exceptional workplace experiences and thrives in dynamic environments where no two days are the same. You will be the face of our workplace, delivering seamless front‑of‑house services and ensuring every customer interaction is warm, professional, and memorable. You will manage daily operations across reception, helpdesk, conference areas and shared workspaces, driving continuous improvement across NESO.
Responsibilities
- Deliver a professional meet‑and‑greet service, setting the standard for customer service and acting as a role model for the London Concierge team.
- Lead, guide, and support the Concierge team on a day‑to‑day basis, maintaining high standards of service, professionalism, and workplace presentation.
- Champion NESO workplace etiquette, ensuring the team consistently demonstrates and promotes appropriate behaviours within shared spaces.
- Act as a one‑stop point of contact for escalated customer queries across reception, hospitality, events, and helpdesk services.
- Manage meeting rooms, AV setups, and floor plate standards, coordinating the team to ensure spaces remain fully functional and presentation‑ready.
- Oversee shift allocation and absence cover, ensuring service continuity at all times.
- Monitor, manage, and support the closure of helpdesk tickets.
- Provide day‑to‑day guidance, support, and performance oversight for the London Concierge team, reporting successes, trends, and improvement areas to the Concierge Manager.
- Take a proactive approach to improving processes and service standards.
- Lead by example, championing Mitie values, maintaining strong team morale, and supporting onboarding, coaching, and ongoing team development.
Required Qualifications
- Previous experience in a front‑of‑house or customer service role within a corporate setting, ideally with supervisory responsibilities.
- Proven ability to lead a small team, including day‑to‑day guidance, shift adjustments.
- Ability to manage priorities in a fast‑paced environment and take ownership of service delivery.
- Strong interpersonal and communication skills, with the confidence to handle escalations and lead by example.
- High standards of personal presentation and professionalism.
- Proficient in Microsoft Office and general IT and helpdesk systems.
Benefits
- Discounts from thousands of retailers, gyms and services via MiDeals.
- Mitie Stars recognition system.
- Cycle‑to‑work scheme and life cover up to 4× your salary.
- Enhanced pension contributions, Save‑As‑You‑Earn and Mitie Matching Share Plan.
Concierge Team Leader in Winnersh employer: Mitie
Contact Detail:
Mitie Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Concierge Team Leader in Winnersh
✨Tip Number 1
Get to know the company culture before your interview. Check out their social media and website to see how they present themselves. This will help you tailor your responses and show that you're a great fit for their team.
✨Tip Number 2
Practice your meet-and-greet skills! As a Concierge Team Leader, first impressions matter. Role-play with a friend or in front of a mirror to nail that warm, professional vibe when you walk into the interview.
✨Tip Number 3
Prepare some examples of how you've led a team or improved service standards in previous roles. Use the STAR method (Situation, Task, Action, Result) to structure your answers and make them memorable.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can set you apart from other candidates. It shows your enthusiasm for the role and keeps you fresh in their minds.
We think you need these skills to ace Concierge Team Leader in Winnersh
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for creating exceptional workplace experiences shine through. We want to see how you can bring warmth and professionalism to the role, so share any relevant experiences that highlight your passion for customer service.
Tailor Your CV: Make sure your CV is tailored to the Concierge Team Leader position. Highlight your previous experience in front-of-house roles and any supervisory responsibilities you've had. We love seeing how your skills align with what we're looking for!
Be Clear and Concise: Keep your application clear and to the point. Use bullet points where possible to make it easy for us to read. Remember, we’re looking for someone who can manage priorities in a fast-paced environment, so show us you can communicate effectively.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about Mitie and what we stand for.
How to prepare for a job interview at Mitie
✨Know the Company Inside Out
Before your interview, take some time to research Mitie and its values. Understand their commitment to creating exceptional workplace experiences and how they prioritise customer service. This will help you align your answers with their mission and show that you're genuinely interested in the role.
✨Showcase Your Leadership Skills
As a Concierge Team Leader, you'll need to demonstrate your ability to lead and support a team. Prepare examples from your past experiences where you've successfully guided a team, handled escalations, or improved service standards. Be ready to discuss how you can maintain high morale and professionalism within the team.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills in a fast-paced environment. Think of scenarios where you've had to manage priorities or resolve customer queries effectively. Practising these responses will help you articulate your thought process clearly during the interview.
✨Dress to Impress
First impressions matter, especially in a front-of-house role. Make sure you present yourself professionally, reflecting the high standards expected at Mitie. Choose an outfit that is smart and appropriate for a corporate setting, as this will set the tone for your interview.