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- Tasks: Create exceptional workplace experiences and manage daily operations with a friendly touch.
- Company: Join Mitie, where our people are our greatest strength in a dynamic environment.
- Benefits: Enjoy discounts, recognition rewards, cycle-to-work scheme, and enhanced pension contributions.
- Other info: Opportunity for personal growth in a vibrant corporate setting.
- Why this job: Be the face of our workplace and make every visitor feel valued and informed.
- Qualifications: Customer service experience and excellent communication skills are essential.
The predicted salary is between 25000 - 30000 £ per year.
At Mitie, our people are our greatest strength, and our promise is to create a place to work where you can thrive and be your best every day. We're looking for a Concierge who is passionate about creating exceptional workplace experiences and thrives in dynamic environments where no two days are the same. You will be the face of our workplace, delivering seamless front‑of‑house services and ensuring every customer interaction is warm, professional, and memorable. You will manage daily operations across reception, helpdesk, conference areas and shared workspaces, driving continuous improvement across NESO.
Role Responsibilities
- Deliver a professional meet‑and‑greet service, ensuring every visitor feels valued and informed.
- Champion NESO workplace etiquettes and educate users on shared space principles.
- Act as a one‑stop‑shop for all customer queries across reception, hospitality, events and helpdesk, including delivery of hospitality offerings.
- Manage meeting rooms, AV setups and floor plate standards to ensure optimal functionality and presentation.
- Carry out light handyperson and facilities support tasks, including basic repairs, minor adjustments, furniture moves/assembly, signage hanging, and maintaining shared spaces to a high standard.
- Support meeting rooms and workplace areas, ensuring furniture setups, AV checks, consumables, and floor plate presentation are maintained.
- Conduct basic visual checks of fixtures and equipment, working safely and escalating any electrical or specialist maintenance issues to the appropriate team.
- Monitor and close helpdesk tickets promptly and accurately.
Required Qualifications
- Previous experience in a front‑of‑house, customer service, or workplace services role within a corporate environment.
- Confident, friendly communicator with excellent interpersonal skills.
- High standards of personal presentation and professionalism.
- Proficient in Microsoft Office and general IT systems.
- A proactive, hands‑on approach with the ability to manage varied tasks and respond to day‑to‑day workplace needs.
What's in it for you?
- Discounts from thousands of retailers, gyms and services via MiDeals.
- Mitie Stars recognition system.
- Cycle‑to‑work scheme and life cover up to 4× your salary.
- Enhanced pension contributions, Save‑As‑You‑Earn and Mitie Matching Share Plan.
Concierge in Winnersh employer: Mitie
Contact Detail:
Mitie Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Concierge in Winnersh
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on Mitie and their values. This way, you can tailor your responses to show how you fit right in with their vibe.
✨Tip Number 2
Practice your meet-and-greet skills! Since you'll be the face of the workplace, make sure you can deliver a warm and professional welcome. Role-play with a friend to nail that first impression.
✨Tip Number 3
Show off your problem-solving skills! Be ready to share examples of how you've handled tricky situations in previous roles. This will demonstrate your proactive approach and ability to manage varied tasks.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Concierge in Winnersh
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your passion for creating exceptional experiences. Remember, we’re looking for someone who can bring warmth and professionalism to our workplace.
Tailor Your Application: Make sure to tailor your application to the Concierge role specifically. Highlight your previous experience in customer service and any relevant skills that match the job description. This shows us that you’ve done your homework and are genuinely interested in joining our team.
Be Clear and Concise: Keep your application clear and to the point. Use bullet points where necessary to make it easy for us to read. We appreciate a well-structured application that gets straight to the heart of why you’d be a great fit for the role.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it makes the whole process smoother for both you and us!
How to prepare for a job interview at Mitie
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Concierge role and its responsibilities. Familiarise yourself with the key tasks like managing meeting rooms and delivering a professional meet-and-greet service. This will help you demonstrate your knowledge and enthusiasm for the position.
✨Showcase Your Customer Service Skills
As a Concierge, you'll be the face of the workplace, so it's crucial to highlight your customer service experience. Prepare examples of how you've handled customer queries or created memorable experiences in previous roles. This will show that you can thrive in dynamic environments and deliver exceptional service.
✨Dress to Impress
First impressions matter, especially in a front-of-house role. Make sure you dress professionally and present yourself well. This not only reflects your understanding of workplace etiquette but also shows that you take the opportunity seriously.
✨Prepare Questions to Ask
Interviews are a two-way street, so come prepared with questions about the company culture, team dynamics, and expectations for the Concierge role. This shows your interest in the position and helps you gauge if it's the right fit for you.