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For Companies At a Glance
- Tasks: Provide top-notch technical support for security products and assist users effectively.
- Company: Leading service provider in the security sector, focused on customer satisfaction.
- Benefits: Full-time role with structured shifts and a supportive work environment.
- Why this job: Join a dynamic team and make a difference in security technology.
- Qualifications: 3+ years of experience in technical support and strong Microsoft skills.
- Other info: Office-based role with a focus on maintaining high service standards.
The predicted salary is between 36000 - 60000 £ per year.
A leading service provider is seeking a Product Support Engineer to work in the UK. This full-time position entails providing technical support for security-related products.
Candidates should have at least 3 years of experience, strong customer focus, and proficiency in Microsoft products.
Responsibilities include:
- Assisting users
- Prioritising workloads
- Maintaining service standards
The role is office-based with a structured shift pattern. Applicants must pass a PSNI check and have a checkable history for five years.
Product Support Engineer - Security Systems in Wales employer: Mitie
Contact Detail:
Mitie Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Product Support Engineer - Security Systems in Wales
✨Tip Number 1
Network like a pro! Reach out to your connections in the security systems field and let them know you're on the hunt for a Product Support Engineer role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews! Brush up on your technical knowledge related to security products and Microsoft tools. We recommend practising common interview questions and scenarios you might face, so you can showcase your expertise and customer focus.
✨Tip Number 3
Showcase your problem-solving skills! During interviews, be ready to discuss specific examples of how you've assisted users in the past. Highlight your ability to prioritise workloads and maintain service standards, as these are key for the role.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect with us directly.
We think you need these skills to ace Product Support Engineer - Security Systems in Wales
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in technical support, especially with security systems. We want to see how your skills align with the role, so don’t be shy about showcasing your customer focus and Microsoft proficiency!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about this role and how your background makes you a perfect fit. We love seeing genuine enthusiasm for the position!
Showcase Relevant Experience: When filling out your application, emphasise any relevant experience you have, particularly in security-related products. We’re looking for candidates who can hit the ground running, so make it clear how your past roles prepare you for this one.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Mitie
✨Know Your Stuff
Make sure you brush up on your technical knowledge related to security systems. Familiarise yourself with common issues users face and how to resolve them. This will show that you're not just a candidate, but someone who can hit the ground running.
✨Customer Focus is Key
Since the role requires a strong customer focus, think of examples from your past experience where you've gone above and beyond for a customer. Be ready to discuss how you prioritise user needs and maintain service standards.
✨Microsoft Proficiency
As proficiency in Microsoft products is essential, make sure you can demonstrate your skills. If there are specific tools or software mentioned in the job description, be prepared to talk about your experience with them and how they relate to the role.
✨Prepare for the PSNI Check
Since passing a PSNI check is a requirement, ensure you have all your documentation in order. Be ready to discuss your history over the last five years, as transparency will help build trust with your potential employer.
