At a Glance
- Tasks: Welcome and engage visitors, ensuring they have an enjoyable experience at the museum.
- Company: Join a vibrant museum team dedicated to inspiring art experiences.
- Benefits: Earn £14.88 per hour with flexible evening shifts and a dynamic work environment.
- Other info: Perfect for students looking for part-time work in a creative setting.
- Why this job: Be the friendly face of the museum and share your passion for art with visitors.
- Qualifications: Great communication skills and a love for customer service are essential.
Shift Pattern
Friday 17:00 - 21:00
Saturday 17:00 - 21:00
£14.88 p/h
About the role
The purpose of the role is to welcome visitors to the galleries, helping them to enjoy their experience of and make the most of the museum on their visit. Our Visitor Engagement Assistants are passionate about delivering exceptional customer service and engage people with some of the world\'s most innovative and memorable art experiences.
About our team
The Visitor Experience team is part of the Audiences division, which works to drive reach, revenue and reputation for the museum – growing and diversifying audiences; generating income to support the museum\'s work, positioning the brand, and creating inspiring and engaging experiences for everyone who visits. We put visitors at the heart of what we do and strive to create an experience where everyone who visits can fully engage with the art, feels that the museum is a place for them, encounters inspiring and knowledgeable staff, and are further inspired to participate, join, support and donate.
What you will do
Engage our visitors
- Provide a consistently excellent and engaging experience, ensuring visitors always have a safe and enjoyable visit and demonstrate an empathetic understanding of visitors\' needs.
- Greet all visitors in an approachable, welcoming, and professional manner.
- Be present in the galleries as the public face of the museum and look for opportunities to actively engage visitors, enabling them to get the most out of their visit.
- Maintain high presentation standards in the gallery areas within which you are working, calling on cleaning support, or Duty Management when required.
- Meet and greet visitors when working in welcome posts - scanning tickets, offering direction and advice about how best to enjoy their visit.
- Support the family welcome programme through delivery and distribution of materials, activities, talks and facilitation across the galleries and learning spaces.
- Build specialist visitor-based knowledge of Tate\'s Collections and Displays, communicating this effectively to a diverse range of audiences.
- Upsell the benefits of Tate Membership and promote donations and audio-guides as appropriate within the gallery.
- Promote the daily events, ticketing, catering, and retail operations within the gallery when appropriate.
- Keep up to date with current exhibitions, collections information, daily events in the galleries and general tourist information.
- Support Tate Volunteers in host and guide roles – providing expert service support when needed.
- Act as the first point of contact for visitor queries and feedback, taking appropriate action to resolve or escalate as appropriate.
- Promote donations when appropriate, and check that donation points are working when patrolling an area.
Keep our visitors safe
- Manage the flow of visitors across the site, working with colleagues and managers to minimise queues and ensure a safe and enjoyable experience.
- Support, implement and explain gallery rules and regulations as and when required.
- Assist in the actions taken during major incidents and emergencies.
- Assist in the clearing of the galleries at closing times and during any evacuation procedure.
- Work to the museum Health and Safety Policy, procedures, and protocols at all times.
- Pro-actively identify and report any safety and safeguarding concerns to your Line Manager.
- Report any accidents and incidents in accordance with the museum\'s procedures and accident reporting policy.
- Complete any security and safety checks in the galleries as and when required, including weekly and periodic Art Checks.
- Provide invigilation cover across the galleries, safeguarding the collection displays from accidental or intentional damage.
- Complete routine patrols within the galleries as part of a changing daily rota.
Look after our collection
- Be aware of display items that need special care (i.e., vulnerable exhibits, exhibits with restricted access) and communicate and share this with visitors.
- Proactively identify and report any incidents relating to artwork security and building presentation as they arise using radios for communication as necessary and following agreed procedures for their resolution.
- Carry out any other duties as directed by the Head of Visitor Experience, Senior Visitor Engagement and Operations Manager, Duty Manager or Visitor Engagement and Operations Managers.
- Complete daily Art Checks of the museum\'s collection.
All Visitor Engagement Assistants will have a key area of focus within their role that plays to their strengths and development goals. Selecting from at least one of the following within the job description:
- Support the family welcome programme through delivery and distribution of materials, activities, talks and facilitation across the galleries and learning spaces.
- Deliver the Family Engagement Assistant role for Family Learning Activities.
- Deliver visitor engagement activities as agreed with Visitor Engagement and Operations Managers; these take the form of talks, tours or providing information in the gallery.
- Complete daily Art checks of the museum\'s collections, specialising in updating colleagues on relevant changes, interpretation, and visitor information.
What you will bring to the team
- Passionate about offering outstanding customer care and visitor engagement in a busy gallery environment.
- Excellent communication and interpersonal skills. Demonstrating the ability to talk to a wide range of people, engaging with them about Tate\'s exhibitions and activities.
- Confident working in a fast-paced, busy visitor environment, dealing with rapidly changing exhibition programmes and large numbers of people.
- A strong team player with the ability to build good working relationships with team colleagues and those in other departments to ensure the best possible customer care is delivered.
- Able to work independently using own initiative showing a proactive, positive, and flexible approach to work.
- Ability to work under pressure, using own initiative to identify problems and find solutions.
- An understanding of the principles of equality and diversity in relation to visitors\' needs and an inclusive and welcoming approach to all visitors.
Visitor Engagement Assistant in London employer: Mitie
At Tate, we pride ourselves on being an exceptional employer that values creativity and inclusivity. Our Visitor Engagement Assistants play a vital role in enhancing the visitor experience, supported by a collaborative work culture that encourages personal growth and development. With competitive pay, flexible hours, and opportunities to engage with world-class art, working at Tate not only offers meaningful employment but also a chance to be part of a passionate team dedicated to making art accessible to all.
StudySmarter Expert Advice🤫
We think this is how you could land Visitor Engagement Assistant in London
✨Tip Number 1
Get to know the museum inside out! Familiarise yourself with current exhibitions, collections, and daily events. This way, when you chat with visitors, you can provide them with insider tips that make their experience unforgettable.
✨Tip Number 2
Practice your people skills! Engage with friends or family as if they were visitors. The more comfortable you are in starting conversations and answering questions, the better you'll connect with guests at the museum.
✨Tip Number 3
Show your passion for art and customer service! When you're genuinely excited about what the museum has to offer, it will shine through in your interactions. Remember, enthusiasm is contagious!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage with us directly. Don’t miss out on this opportunity!
We think you need these skills to ace Visitor Engagement Assistant in London
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for customer service and visitor engagement shine through. We want to see how much you care about creating memorable experiences for our visitors!
Tailor Your Application:Make sure to customise your application to highlight your relevant skills and experiences that match the role. We love seeing how your background aligns with what we do at the museum!
Be Clear and Concise:Keep your writing straightforward and to the point. We appreciate clarity, so avoid jargon and make it easy for us to see why you’d be a great fit for the team.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Mitie
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Visitor Engagement Assistant. Familiarise yourself with the museum's current exhibitions and visitor engagement strategies. This will help you demonstrate your passion for the role and show that you're proactive about providing exceptional customer service.
✨Showcase Your Communication Skills
As this role involves engaging with a diverse range of visitors, practice articulating your thoughts clearly and confidently. Prepare examples of how you've successfully communicated with different audiences in the past. This will highlight your interpersonal skills and ability to connect with people from all walks of life.
✨Demonstrate Your Problem-Solving Abilities
Think of scenarios where you had to handle difficult situations or resolve visitor complaints. Be ready to discuss these experiences during the interview, showcasing your ability to stay calm under pressure and find effective solutions. This will reassure the interviewers that you can manage challenges in a busy gallery environment.
✨Emphasise Teamwork and Flexibility
The Visitor Engagement Assistant role requires collaboration with various team members. Share examples of how you've worked well in a team and adapted to changing circumstances. Highlighting your flexibility and willingness to support colleagues will demonstrate that you're a strong team player who can contribute positively to the museum's atmosphere.
