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- Tasks: Create a 5-star experience for visitors and colleagues in a dynamic lobby environment.
- Company: Join Mitie at Lloyds Banking Group, a leader in corporate hospitality.
- Benefits: Earn £14.80 per hour with flexible shifts and a vibrant work culture.
- Other info: Great opportunity to enhance your customer service skills in a prestigious setting.
- Why this job: Be the friendly face that makes every visitor feel welcome and valued.
- Qualifications: 2 years in high-end hospitality and exceptional communication skills required.
The predicted salary is between 11 - 18 £ per hour.
Lobby Ambassador (Corporate Receptionist) - Mitie for Lloyds Banking Group, London
Salary: £14.80 per hour
Availability required: Monday to Friday 40 hours per week - varied shifts between 6:30am to 7pm
Reporting to: London FOH Lead
Role Overview
As a Lobby Ambassador (Corporate Receptionist), your mission is to craft a seamless 5-star experience for every visitor and colleague and support the proactive management of the workspace. With a blend of exceptional service and meticulous attention to detail, you'll ensure every interaction leaves a lasting impression. You will enjoy being the host with the most, comfortable spending time on your feet hosting in the Lobby areas, and really making the space your own! You will understand and enjoy the art of service, and be a true professional.
Key Responsibilities
- Warm Welcomes: Host, greet and assist all visitors and colleagues with a professional, concierge-level approach.
- Meeting Rooms: Set up and reset meeting rooms and event spaces to specified layouts.
- Efficient Check-ins: Manage visitor check-ins and check-outs, ensuring smooth access and departure processes.
- Technical Support: Provide first line response to Audio Visual queries from colleagues arising from LBG IT/AV equipment installed in meeting rooms.
- Queue Management: Proactively manage queues to streamline arrival and departure experiences.
- Facility Coordination: Support facilities management and the wider FOH team to proactively manage the workspace, ensuring compliance and maintaining high service standards.
- Lobby Excellence: Oversee the lobby environment, coordinating with housekeeping, catering, and other departments to uphold agreed standards.
- Escorting: Connecting our visitors with where they need to be in the building.
- Security: Be vigilant at all times, to keep our colleagues and visitors safe.
Main Duties
- Professional Conduct: Maintain a high level of professionalism, adhering to company policies and procedures.
- Effective Communication: Address and resolve visitor and colleague requests efficiently, ensuring clear and timely follow-up.
- Routine Checks: Perform floor walks and service audits, logging any necessary work orders.
- Visitor Engagement: Build rapport with frequent visitors, keeping the team informed about their preferences.
- Local Expertise: Provide comprehensive information about local attractions, services, and events.
- VIP Services: Ensure VIP guests receive exceptional service and satisfaction.
- Query Management: Triage and respond to colleague queries via various platforms, referring them as needed.
- Visible Support: Act as a tangible and accessible point of service for all inquiries.
- Team Collaboration: Work closely with client's workplace experience teams to support their initiatives, activities and events.
Qualifications
- Experience: Minimum 2 years' in high-end hotels, prestigious corporate workplaces, or premium hospitality.
- Communication Skills: Exceptional verbal, written, and interpersonal skills.
- Presentation: Immaculate grooming and personal presentation.
- Technical Proficiency: Skilled in Outlook, Word, Teams, and Chrome; experience with visitor management tools like Condeco.
- IT: Ability to handle a high volume of queries over different platforms.
- Customer Service: "How can I help" mindset - aligned with that of a 5* hotel.
Core Skills
- Attention to detail
- Critical thinking
- Decisiveness
- Adaptability
- Initiative
- Safety awareness
- Customer service
- Prioritization
- Personal organization
Join us to become the welcoming face of Lloyds Banking Group, elevating every colleague and visitor's experience.
Corporate Receptionist (Lobby Ambassador) in Temple employer: Mitie
Contact Detail:
Mitie Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Corporate Receptionist (Lobby Ambassador) in Temple
✨Tip Number 1
Get to know the company culture before your interview. Research Lloyds Banking Group and understand their values. This way, you can tailor your responses to show how you fit right in with their vibe.
✨Tip Number 2
Practice your warm welcomes! As a Lobby Ambassador, first impressions are everything. Role-play greeting visitors and colleagues with a friendly, professional tone to make sure you nail it when it counts.
✨Tip Number 3
Be ready to showcase your problem-solving skills. Think of examples where you've handled tricky situations or queries efficiently. This will demonstrate your ability to keep things running smoothly in a busy lobby environment.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Corporate Receptionist (Lobby Ambassador) in Temple
Some tips for your application 🫡
Show Off Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your enthusiasm for the role and how you can bring that 5-star service vibe to our team.
Tailor Your Experience: Make sure to highlight your relevant experience in high-end hospitality or corporate environments. We’re looking for those specific skills that align with the Lobby Ambassador role, so connect the dots for us!
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured responses that get straight to the heart of your qualifications and experiences. Remember, we’re all about efficiency here!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. We can’t wait to hear from you!
How to prepare for a job interview at Mitie
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Lobby Ambassador. Familiarise yourself with the key tasks like managing visitor check-ins and providing technical support. This will help you demonstrate your knowledge and enthusiasm for the role.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences that highlight your exceptional customer service skills. Think about times when you went above and beyond to create a memorable experience for a guest or colleague. This is crucial for a role focused on delivering a 5-star experience.
✨Dress to Impress
As a Lobby Ambassador, your presentation matters! Dress smartly and ensure your grooming is immaculate. This not only reflects your professionalism but also aligns with the high standards expected in a corporate environment like Lloyds Banking Group.
✨Practice Effective Communication
Since communication is key in this role, practice articulating your thoughts clearly and confidently. You might be asked to handle hypothetical scenarios during the interview, so think about how you would address visitor queries or manage queues effectively.