At a Glance
- Tasks: Protect property and assets through security services, ensuring compliance with guidelines.
- Company: Join a leading security firm dedicated to safety and customer satisfaction.
- Benefits: Flexible hours, training opportunities, and a chance to develop your skills.
- Other info: Be prepared for varied shifts and potential travel; training provided for continuous development.
- Why this job: Gain valuable experience in security while making a real impact in the community.
- Qualifications: Must have a full clean driving licence, CCTV licence, and previous security experience.
The predicted salary is between 24000 - 36000 £ per year.
Candidate must be able to travel up to a distance of 50 miles one way. Must have a full clean driving licence. Must have CCTV licence. Must be flexible to work days, nights, and weekends. Must be able to agree to work at very short notice. Must have been a resident in the UK for a minimum of 5 years. Must be physically fit to carry out lengthy patrols.
Job Overview: To protect our customer's property, people, and/or assets by providing security services in direct accordance with the site's published Assignment Instructions (AI's) and any subsequent changes. Delivering results that meet and/or exceed the Key Performance Indicators/Service Level Agreement for the customer through full responsibility and accountability, providing a service that aids in the retention of the contract. To undertake additional training to ensure continuous self-development.
Main Duties:
- Operations: To be aware of and ensure compliance with all aspects of policies and relevant legal and regulatory requirements as directed by the Security Account Manager and in accordance with UK Law and Guidance bodies.
- Fully and satisfactorily complete all of the tasks and duties on site as defined within the published Assignment Instructions (AI's).
- Proactively refer to and review the published Assignment Instructions, thus familiarising oneself with any changes in order to suggest additional amendments that will improve or enhance the current level of service.
- To be compliant with Industry and Statutory Legislation (you are required to obtain a front-line licence in either Security Guarding or Door Supervision), which must be worn at all times whilst carrying out your duties. The Customer also requires a CCTV PSS SIA Licence. There are also additional courses that are contractually required.
- Comply with legal obligations and safety requirements of the role.
- Follow instructions and procedures appropriately without unnecessarily challenging authority.
- Work in a systematic, methodology and orderly way.
Training: Fully and satisfactorily complete all required competency training. To undertake additional training to ensure continuous self-development as directed by the Security Account Manager. Use technology to achieve key work objectives and develop job knowledge and expertise through continual professional development. You are required to ensure you renew your licence 16 weeks before expiry.
Security and Health & Safety: Look out for, and to immediately report, any Health & Safety hazards, or potential hazards, on site. Stay alert to any threats or changes within the work environment in order to take the appropriate action to reduce the chance of disruption, loss or damage. Use common sense and initiative by immediately involving others if a situation appears to become threatening. To maintain professional conduct in the face of difficult situations and challenging customers. Complete an accurate, detailed notebook entry as soon as possible after any incident, which can then be used as part of the Incident Report process. Keep to schedules and demonstrate commitment to Mitie and the Client. To ensure check calls are being carried out at the allocated time slot as stipulated in the Assignment Instructions (AI's). To call emergency services and Communication Centre to report all incidents.
What we are looking for: Previous Security Experience, SIA License, SC Clearance desirable.
Support Officer in Birmingham employer: Mitie
As a Support Officer with us, you will join a dynamic team dedicated to ensuring the safety and security of our clients' assets while enjoying a supportive work culture that prioritises employee development. We offer comprehensive training opportunities, flexible working hours, and a commitment to your professional growth, all within a vibrant community that values teamwork and accountability. With a focus on compliance and excellence, we empower our employees to take initiative and make a meaningful impact in their roles.
StudySmarter Expert Advice🤫
We think this is how you could land Support Officer in Birmingham
✨Tip Number 1
Familiarise yourself with the specific requirements of the role, especially the need for a full clean driving licence and CCTV licence. Make sure you have these documents ready and up to date, as they are crucial for your application.
✨Tip Number 2
Demonstrate your flexibility in your conversations with us. Be prepared to discuss your availability for days, nights, and weekends, as well as your willingness to work at short notice. This shows that you're committed and adaptable.
✨Tip Number 3
Highlight any previous security experience you have during your interactions with us. Share specific examples of how you've successfully handled challenging situations or maintained safety, as this will set you apart from other candidates.
✨Tip Number 4
Stay physically fit and be ready to demonstrate your ability to carry out lengthy patrols. Consider mentioning any relevant fitness activities or training you engage in, as this aligns with the physical demands of the role.
We think you need these skills to ace Support Officer in Birmingham
Some tips for your application 🫡
Understand the Role:Read the job description thoroughly to understand the key responsibilities and requirements. Highlight your relevant experience, especially in security roles, and ensure you address how you meet the specific qualifications such as having a full clean driving licence and CCTV licence.
Tailor Your CV:Customise your CV to reflect the skills and experiences that align with the Support Officer position. Emphasise any previous security experience and your ability to work flexible hours, including nights and weekends.
Craft a Strong Cover Letter:Write a compelling cover letter that showcases your motivation for applying. Mention your understanding of the importance of compliance with legal and regulatory requirements, and how your background makes you a suitable candidate for the role.
Proofread Your Application:Before submitting, carefully proofread your application materials for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in the security industry.
How to prepare for a job interview at Mitie
✨Know Your Licences
Make sure you are familiar with the requirements for the SIA and CCTV licences. Be prepared to discuss your experience with these licences and how they relate to the role.
✨Demonstrate Flexibility
Since the job requires working at short notice and during various hours, be ready to explain how you can accommodate this. Share examples of past experiences where you had to adapt quickly.
✨Showcase Your Security Knowledge
Brush up on relevant security policies and legal regulations. Being able to discuss these confidently will show that you understand the responsibilities of the role.
✨Highlight Physical Fitness
As the role involves lengthy patrols, be prepared to talk about your physical fitness. Mention any relevant activities or training that demonstrate your ability to meet the physical demands of the job.
