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For Companies At a Glance
- Tasks: Lead and transform a major client partnership while driving strategic growth.
- Company: Join Mitie, a leader in multi-service contracts with a collaborative culture.
- Benefits: Hybrid role with potential for permanent position and competitive salary.
- Other info: Opportunity to inspire teams and drive innovation in a dynamic environment.
- Why this job: Shape the future of a flagship account and make a lasting impact.
- Qualifications: Proven leadership experience in strategic partnerships and service excellence.
The predicted salary is between 80000 - 100000 £ per year.
Mitie is seeking an exceptional Strategic Client Director (SCD) to take ownership of one of our most significant client partnerships. This is a rare opportunity to shape the future of a major account, drive strategic growth, and influence the direction of a high‑profile, multi‑service contract. If you are a visionary leader with commercial sharpness, relationship mastery, and the ability to inspire teams to deliver excellence every day, this is your stage.
The Opportunity
- Lead the strategic direction of the contract, ensuring seamless delivery and continuous improvement.
- Build powerful partnerships with senior client stakeholders, aligning cultures, ambitions, and long‑term goals.
- Own the P&L, ensuring commercial performance, operational excellence, and sustainable growth.
- Champion innovation, service excellence, and best practice across soft and hard services.
- Shape and secure future opportunities, partnering with our business development teams to expand and evolve the contract.
- Represent Mitie at the highest level, reinforcing our brand, values, and commitment to delivering the exceptional every day.
Strategic Partnership & Client Leadership
- Co‑creating a shared vision for long‑term success.
- Anticipating needs, identifying opportunities, and evolving the account strategy.
- Elevating the client experience through consistent, high‑impact communication.
- Ensuring every interaction reflects Mitie's brand, values, and service promise.
Leadership That Inspires
- Creating a culture of openness, safety, equality, and continuous learning.
- Coaching and developing colleagues and partners to achieve shared goals.
- Encouraging innovation, creative thinking, and constructive challenge.
- Celebrating success and turning satisfied clients into passionate advocates.
Commercial & Operational Excellence
- Developing innovation and improvement plans that deliver measurable value.
- Demonstrating where activities drive impact, efficiency, and growth.
- Leading annual budget planning with strategic insight and accuracy.
- Using data, KPIs, and benchmarks to drive performance and identify opportunities.
Service Excellence & Future Innovation
- Delivering exceptional service quality and customer experience.
- Driving continuous improvement and operational efficiency.
- Using insights and data to manage risk and unlock growth.
- Championing QHSE excellence and compliance across all operations.
- Building strong relationships with SMEs, partners, and third parties to fuel innovation.
Service Assurance & Compliance
- Ensuring full compliance with Mitie policies, procedures, and information security.
- Leading improvements in safety systems and reporting.
- Managing incidents, investigations, and risk mitigation with professionalism and care.
What You Bring
- Proven senior leadership experience in strategic partnerships and service excellence.
- Expertise across soft and hard services in complex, multi‑stakeholder environments.
- Experience in water and waste is preferred.
- Strong commercial acumen and P&L ownership.
- Exceptional relationship‑building skills and emotional intelligence.
- A growth mindset, entrepreneurial energy, and the gravitas to influence at the highest level.
- A track record of driving innovation, embedding performance cultures, and delivering measurable value.
- APM PMQ or CDM awareness (desirable but not essential).
Join Us
This is more than a role — it's a chance to shape a flagship account, influence strategic direction, and leave a lasting impact on both Mitie and our client.
Strategic Client Director (Maternity Cover) employer: Mitie
Contact Detail:
Mitie Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Strategic Client Director (Maternity Cover)
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, and don’t be shy about reaching out on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their values and how they align with your own. This will help you tailor your responses and show that you're not just looking for any job, but that you genuinely want to be part of their team.
✨Tip Number 3
Practice your pitch! Be ready to articulate your experience and how it relates to the role of Strategic Client Director. Highlight your leadership skills and ability to drive growth, as these are key for this position. Confidence is key, so rehearse until it feels natural.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take the initiative to engage directly with us. So, get your application in and let’s make some magic happen!
We think you need these skills to ace Strategic Client Director (Maternity Cover)
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in strategic partnerships and service excellence. We want to see how your skills align with the role of Strategic Client Director, so don’t hold back on showcasing your achievements!
Showcase Your Leadership Style: As a potential leader at Mitie, it’s important to convey your leadership philosophy. Share examples of how you've inspired teams and built strong relationships in previous roles. We love seeing candidates who can cultivate a collaborative environment!
Demonstrate Commercial Acumen: Highlight your experience with P&L ownership and commercial performance. Use specific metrics or examples to illustrate how you’ve driven growth and efficiency in past roles. This will show us that you have the sharpness we’re looking for!
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to keep track of your application and ensure it gets the attention it deserves. Plus, it shows you’re serious about joining our team!
How to prepare for a job interview at Mitie
✨Know Your Client Inside Out
Before the interview, dive deep into understanding Mitie's values, mission, and the specific client partnership you'll be managing. Familiarise yourself with their recent projects, challenges, and successes. This knowledge will help you demonstrate your commitment and strategic thinking during the interview.
✨Showcase Your Leadership Style
Prepare to discuss your leadership approach and how you've inspired teams in the past. Use specific examples that highlight your ability to cultivate a high-performing environment and drive innovation. This is your chance to show how you can create a culture of openness and collaboration.
✨Demonstrate Commercial Acumen
Be ready to talk about your experience with P&L ownership and how you've driven commercial performance in previous roles. Bring examples of how you've used data and KPIs to make informed decisions that led to measurable growth. This will showcase your strategic mindset and operational excellence.
✨Prepare for Scenario Questions
Anticipate questions that ask how you'd handle specific challenges related to client relationships or operational issues. Think through scenarios where you've successfully navigated complex stakeholder environments or implemented innovative solutions. This will help you illustrate your problem-solving skills and adaptability.