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- Tasks: Manage CCTV operations and ensure safety at Westquay Shopping Centre.
- Company: Join Mitie, a leader in security and facilities management.
- Benefits: Enjoy competitive pay, employee discounts, and extensive training.
- Why this job: Be a key player in maintaining safety and security in a vibrant shopping environment.
- Qualifications: SIA CCTV Licence required; strong communication and organisational skills preferred.
- Other info: Flexible shifts with great career development opportunities.
The predicted salary is between 12 - 18 ÂŁ per hour.
Mitie has a great opportunity at Hammerson Westquay Shopping Centre. We are looking for a Duty Controller to join the team on site. Your shift pattern will be a 4 on 4 off rota (07:00-19:00 & 19:00-07:00) with a pay rate of ÂŁ15.00 per hour. SIA CCTV Licence is essential for this role.
Benefits Package:
- Employee Shares Scheme
- Staff Retailer Discount
- Discount Scheme
- Pension Scheme
- Extensive Training Package
- Childcare Vouchers
- Cycle to Work Scheme
- Give as you earn
- Salary Finance
- Competitive Holiday allowance
- Competitive Pay Rate
- Life Cover
- Share Incentive Plan
- Save as you earn
- Virtual GP
- Employee Assistance & Counselling
Job Description:
- All common and public areas of the shopping centre
- The Client emergency and evacuation procedures
- Officer time and attendance
- Health, safety & welfare of the Mitie site‑based team
- Incidents that affect The Client and Mitie
- Business Continuity Planning centred on the continued operation of the control room and shopping centre
- Client building security and safety
- Providing a high standard of response to telephone and email enquiries
- Supervision & support for all Mitie on‑site personnel
- Provide timely and effective communication to all within the business including and up to the centre manager and client board level on incidents that occur on or affect the Centre
- Update and collate incident information, Daily Reports and Flash reports
- Serious incident tracking and management
- Absence & lateness reporting
- Systems Fault reporting
- Incident management and direction of personnel with support of TL/SSM/SOM where and when applicable
- Ensure all incidents are logged and managed effectively through to completion
- Effectively communicate business issues to the relevant centre departments
- Maintain the standards of the Security for access / egress and visitor regulation
- Be fully conversant with the methods of working of all equipment and ensure that it is of a standard and quality commensurate with the requirements of the property
- Handle all day‑to‑day enquiries which arise from whatever source in respect of the daily operation of the security of the centre
- Develop and maintain good working relations with applicable local agencies and services
- Any other reasonable request from management or client
- Entry, completion and checking of all accident and Health and Safety reports relating to AIR2 and Quooda
- Ensure compliance with the CCTV Policy and audit trail
- Ensure the issue of keys is in line with procedure and fully auditable
Qualifications:
- SIA CCTV Licence is essential for the role
- Enthusiastic and motivational
- Punctual and reliable
- Organised, able to make decisions
- Honest, transparent and consistent
- Gain and hold the respect of others
- Have a flexible approach with a “can do” attitude
- Good communication skills
- Relevant industry experience is preferred but not essential; expected that the candidate will demonstrate an understanding of the unique features of the industry including licensing
- Ability to contribute toward a team operation or work on own initiative
- Communicate effectively and clearly at all levels within the organisation
- Comprehensive working knowledge of all processes and procedures
- Excellent report‑writing and analytical skills with attention to detail
- Positive attitude to dealing with people and taking on challenges
Control Room Manager in Southampton employer: Mitie
Contact Detail:
Mitie Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Control Room Manager in Southampton
✨Tip Number 1
Network like a pro! Reach out to folks in the industry, attend events, and connect with people on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions and scenarios related to CCTV operations and emergency procedures. We recommend doing mock interviews with friends or family to boost your confidence.
✨Tip Number 3
Showcase your skills! Bring along any relevant certifications or training you've completed, especially your SIA CCTV Licence. This will demonstrate your commitment and readiness for the role.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Control Room Manager in Southampton
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Control Room Manager role. Highlight your relevant experience, especially any work with CCTV or security systems. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the Duty Controller position. Share specific examples of your past experiences that relate to the job description.
Show Off Your Communication Skills: Since this role involves a lot of communication, make sure your application reflects your ability to communicate clearly and effectively. We love candidates who can express themselves well in writing!
Apply Through Our Website: Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Mitie
✨Know Your Stuff
Make sure you’re familiar with the CCTV policies and procedures mentioned in the job description. Brush up on your knowledge of health and safety regulations, as well as incident management protocols. This will show that you’re serious about the role and ready to hit the ground running.
✨Showcase Your Communication Skills
As a Control Room Manager, effective communication is key. Prepare examples of how you've successfully communicated in previous roles, especially in high-pressure situations. Practise articulating your thoughts clearly and confidently, as this will be crucial during the interview.
✨Demonstrate Your Decision-Making Ability
Think of scenarios where you had to make quick decisions, especially in a security context. Be ready to discuss these experiences and how they relate to the responsibilities of the Duty Controller role. This will highlight your ability to handle incidents effectively.
✨Ask Insightful Questions
Prepare some thoughtful questions about the team dynamics, training opportunities, or specific challenges the shopping centre faces. This not only shows your interest in the role but also helps you gauge if it’s the right fit for you. Remember, interviews are a two-way street!
