Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead a dynamic Helpdesk team and ensure targets are met with excellence.
- Company: Join Mitie, a leader in high-performing workplaces.
- Benefits: Enjoy career development opportunities and a competitive salary.
- Other info: Be part of a supportive environment focused on growth and success.
- Why this job: Make a real impact by supporting a vital defence contract.
- Qualifications: Experience in team leadership and handling challenging situations.
The predicted salary is between 30000 - 40000 £ per year.
Join Mitie - the future of high performing places.
HOURS: Monday to Friday, 40 hours
LOCATION: Mitie - Birmingham - T2 Trinty Park - B37 7ES
Our team at Mitie T2 have a new position for an experienced and organised Team Leader to support the running of the Helpdesk team for our defence contract. In this role you will support the Helpdesk in delivery and maintaining contract SLA's, whilst ensuring the team remains focused on their targets and developing to success.
Role Responsibilities
- Provide effective and supportive team management to enable the team to meet and exceed targets.
- Be responsible for the HR, welfare, sickness and AL cover of the team.
- Manage complaints and breached work orders to completion, application of mitigations.
- Support with team development, training and coaching.
- Monitor the completion of all reactive work orders against contract SLA's.
- Be responsible for effective workflow and administration of remedial actions and immediate business critical works.
What we are looking for
- Team Lead or Supervisory experience.
- Experience handling difficult and challenging situations.
- The ability to set, agree, and monitor objectives and targets.
- The ability to develop and maintain positive relationships with peers, clients and third parties.
- Comfortable with IT systems and processes.
- Good communication skills enabling communication concisely but effectively with others.
What's in it for you
- Career development and upskilling.
- Competitive salary.
Team Leader in Solihull employer: Mitie
Contact Detail:
Mitie Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Team Leader in Solihull
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or even in person. Let them know you're on the lookout for a Team Leader role, and who knows? They might just have the perfect opportunity waiting for you.
✨Tip Number 2
Prepare for interviews by practising common questions related to team management and conflict resolution. We recommend doing mock interviews with friends or family to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your leadership skills during interviews. Share specific examples of how you've successfully managed teams and handled challenging situations. This will help you stand out as the ideal candidate for the Team Leader position.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Team Leader in Solihull
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience that match the Team Leader role. Highlight your supervisory experience and any relevant achievements that show you can handle challenging situations.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you're the perfect fit for the Helpdesk team. Share specific examples of how you've successfully managed teams and met targets in the past.
Showcase Your Communication Skills: Since good communication is key for this role, make sure your application is clear and concise. Use straightforward language and structure your thoughts logically to demonstrate your ability to communicate effectively.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role without any hiccups!
How to prepare for a job interview at Mitie
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Team Leader role at Mitie. Familiarise yourself with the responsibilities listed in the job description, especially around managing the Helpdesk team and meeting contract SLAs. This will help you demonstrate your knowledge and show that you're genuinely interested in the position.
✨Prepare for Scenario Questions
Expect to be asked about how you've handled difficult situations in the past. Think of specific examples where you've managed complaints or supported team development. Use the STAR method (Situation, Task, Action, Result) to structure your answers clearly and effectively.
✨Showcase Your Leadership Style
Be ready to discuss your approach to team management. Highlight your experience in setting objectives, monitoring targets, and developing positive relationships. Share how you motivate your team and ensure they stay focused on their goals, as this is crucial for the role.
✨Demonstrate IT Proficiency
Since the role involves comfortable use of IT systems, be prepared to talk about your experience with relevant software and processes. If you have specific examples of how you've used technology to improve workflow or administration, share those to showcase your skills.