At a Glance
- Tasks: Lead and manage cleaning teams to deliver top-notch services and meet KPIs.
- Company: Join Mitie, a leader in high-performing places with a focus on innovation.
- Benefits: Competitive salary, flexible hours, and opportunities for professional growth.
- Other info: Dynamic work environment with a focus on teamwork and development.
- Why this job: Make a real impact by leading teams and improving service quality.
- Qualifications: Experience in cleaning management and strong customer service skills required.
The predicted salary is between 30000 - 40000 € per year.
Join Mitie – the future of high performing places.
HOURS: Monday to Friday, 8am - 5pm, (flexibility required to meet business needs)
LOCATION: Norwich, Norfolk, NR1 1EF
The primary focus of this role is the delivery of operational activity to meet annual KPIs and SLAs (Service Level Agreements). The role involves the management and integration of multiple teams or units where there is a high degree of risk, impact, scale, or complexity. It carries full managerial accountability for the leadership of the cleaning function and the delivery of a professional service aligned to contractual service level agreements.
Role Responsibilities:
- Lead, coordinate, and control multiple teams to ensure staff are developed, utilised, and deployed effectively.
- Maximise employee performance and motivation to meet organisational standards and requirements.
- Develop and implement plans, schedules, and improvement programmes to deliver ongoing monthly, quarterly, and annual KPIs, SLAs, and departmental objectives.
- Maintain and build strong relationships with stakeholders to ensure service level agreements are achieved and favourable terms are agreed with suppliers to suit business needs.
- Ensure cleaning supplies are ordered to meet usage requirements at appropriate cost and quality levels, in line with stakeholder requirements and contractual agreements.
- Ensure all equipment is appropriately maintained and fit for purpose.
- Confirm operators are fully trained and capable of using equipment in line with all health, safety, environmental, and regulatory requirements.
- Monitor and manage budgets and expenses.
- Ensure product pricing is developed and agreed with stakeholders to cover agreed costs and service level agreements.
- Ensure all records are kept accurately and consistently.
- Collect, collate, and analyse service, cost, and performance information, and generate management information for senior leadership.
What we are looking for:
- Proven experience in cleaning management
- Hands-on customer service experience
- A strong understanding of cleaning procedures and best practice
- Knowledge of health and safety requirements, and environmental and quality standards relevant to cleaning services
- A good understanding of industry innovation and company standards
- Excellent communication and organisational skills
- Consistent and effective management style
- Proactive approach to problem-solving and service improvement
There’s a place for you at Mitie, join us today!
Site Based Cleaning Manager employer: Mitie
At Mitie, we pride ourselves on being an exceptional employer that values the growth and development of our employees. As a Site Based Cleaning Manager in Norwich, you will benefit from a supportive work culture that encourages innovation and teamwork, alongside competitive remuneration and opportunities for professional advancement. Join us to be part of a dynamic team dedicated to delivering high-quality services while enjoying a flexible work schedule and a commitment to employee well-being.
StudySmarter Expert Advice🤫
We think this is how you could land Site Based Cleaning Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the cleaning industry and let them know you're on the hunt for a Site Based Cleaning Manager role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching Mitie and their values. Understand their approach to cleaning management and think about how your experience aligns with their goals. This will help you stand out as a candidate who truly gets what they're about.
✨Tip Number 3
Showcase your leadership skills! Be ready to discuss specific examples of how you've led teams, improved performance, and met KPIs in your previous roles. This is your chance to shine and demonstrate that you’re the right fit for managing multiple teams.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the Mitie team and ready to take on the challenges of the Site Based Cleaning Manager role.
We think you need these skills to ace Site Based Cleaning Manager
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience in cleaning management and customer service. We want to see how your skills align with the role, so don’t be shy about showcasing your achievements!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Site Based Cleaning Manager role. Share specific examples of how you've led teams and met KPIs in the past.
Showcase Your Knowledge:Demonstrate your understanding of cleaning procedures, health and safety standards, and industry innovations. We love candidates who are proactive and knowledgeable, so let that shine through in your application!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Don’t miss out on this opportunity!
How to prepare for a job interview at Mitie
✨Know Your Cleaning Standards
Familiarise yourself with the latest cleaning procedures and best practices. Be ready to discuss how you’ve implemented these in previous roles, as well as any innovations you've introduced that improved service delivery.
✨Showcase Your Leadership Skills
Prepare examples of how you've effectively led and developed teams in the past. Highlight your ability to motivate staff and manage performance to meet KPIs and SLAs, as this is crucial for the Site Based Cleaning Manager role.
✨Understand Stakeholder Relationships
Be prepared to talk about your experience in building strong relationships with stakeholders. Discuss how you’ve negotiated terms with suppliers and ensured service agreements are met, as this will demonstrate your capability in managing complex operations.
✨Budget Management Know-How
Brush up on your budget management skills. Be ready to discuss how you've monitored expenses and managed budgets in previous roles, as financial acumen is key to ensuring the cleaning function operates within its means.
