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- Tasks: Lead teams to ensure top-notch service delivery across the MoD estate.
- Company: Join a dynamic team managing high-profile Defence contracts in Cyprus.
- Benefits: Competitive salary, leadership opportunities, and a collaborative work culture.
- Why this job: Shape operational delivery and drive continuous improvement in a strategic role.
- Qualifications: HNC/Degree in engineering and proven experience in contract delivery.
- Other info: Ideal for ex-garrison engineers; Greek language skills are a plus.
The predicted salary is between 36000 - 60000 £ per year.
We are looking for an experienced and dynamic engineering professional to join our senior management team overseeing the Defence Infrastructure Organisation (DIO) Operational Property Contract (OPC) in Cyprus. Reporting to the Account Director, this role has island-wide responsibilities and is pivotal in overseeing operational service delivery across the MoD estate. You will lead a collaborative approach with the Supply Chain Operations Manager and Additional Works Manager to ensure all contracted activities are delivered to the highest standards. This is a strategic role requiring strong leadership, technical assurance expertise, and stakeholder engagement.
Key Responsibilities
- Lead and manage teams including Mast & Towers, Helpdesk, PPM Planning, Compliance, Asset Management, and Safe Systems of Work.
- Oversee maintenance programmes, inspections, and remedial works, ensuring compliance with statutory and MoD requirements.
- Implement and monitor Establishment Specific Task Schedules (ESTS) and technical assurance processes aligned with SFG20/MIRS.
- Act as subject matter expert for technical assurance, compliance, and asset management.
- Manage asbestos and legionella responsibilities in line with regulations.
- Drive continuous improvement, performance monitoring, and KPI achievement.
- Develop policies, processes, and documentation to support contract delivery.
- Build strong relationships with internal teams, supply chain, and key stakeholders.
- Support audits, compliance regimes, and health and safety culture.
What We're Looking For
- HNC/Degree in civil, electrical, or mechanical engineering (or equivalent).
- Proven experience in hard FM contract delivery and compliance.
- Military environment experience advantageous (ideal for ex‑garrison engineers).
- Strong knowledge of health, safety, and environmental standards.
- Excellent leadership, communication, and stakeholder management skills.
- Ability to analyse, problem-solve, and deliver practical solutions.
- IT proficiency (MAXIMO experience desirable).
- QHSE accreditation advantageous (training provided).
- Greek language skills desirable but not essential.
Why Join Us?
This is a senior leadership role offering the opportunity to shape operational delivery on a high-profile MoD contract. You'll work in a collaborative environment, driving technical excellence and continuous improvement.
Service Delivery Manager employer: Mitie
Contact Detail:
Mitie Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Delivery Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who might have insights into the Defence Infrastructure Organisation. A friendly chat can sometimes lead to opportunities that aren’t even advertised.
✨Tip Number 2
Prepare for interviews by researching the company and its projects. Understand their values and how they align with your experience in hard FM contract delivery. This will help you showcase your leadership skills and technical expertise effectively.
✨Tip Number 3
Don’t underestimate the power of follow-ups! After an interview, send a quick thank-you email to express your appreciation. It keeps you on their radar and shows your enthusiasm for the role.
✨Tip Number 4
Apply through our website! We’ve got a streamlined process that makes it easy for you to submit your application. Plus, it shows you’re genuinely interested in joining our team at StudySmarter.
We think you need these skills to ace Service Delivery Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your leadership and technical assurance expertise, as these are key for the Service Delivery Manager role.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you're the perfect fit for this position. Share specific examples of how you've successfully managed teams and delivered on hard FM contracts in the past.
Showcase Your Stakeholder Engagement Skills: In both your CV and cover letter, emphasise your ability to build strong relationships with internal teams and stakeholders. This is crucial for the collaborative approach we value at StudySmarter.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity!
How to prepare for a job interview at Mitie
✨Know Your Stuff
Make sure you brush up on your technical knowledge related to civil, electrical, or mechanical engineering. Be ready to discuss specific projects you've worked on, especially those involving hard FM contract delivery and compliance. This will show that you’re not just familiar with the theory but have practical experience too.
✨Showcase Your Leadership Skills
As a Service Delivery Manager, you'll need to demonstrate strong leadership abilities. Prepare examples of how you've successfully led teams in the past, particularly in high-pressure environments. Highlight your approach to building relationships with stakeholders and how you’ve driven performance improvements.
✨Understand the MoD Environment
Familiarise yourself with the Defence Infrastructure Organisation and its operational requirements. If you have military experience, be sure to mention it! Even if you don’t, showing that you understand the unique challenges of working within a military context can set you apart from other candidates.
✨Prepare for Compliance Questions
Given the role's focus on compliance and health and safety standards, expect questions around these topics. Be ready to discuss how you've managed compliance in previous roles, including any specific regulations you've worked with. This will demonstrate your capability to handle the responsibilities outlined in the job description.
