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- Tasks: Support the Service Desk team with admin tasks and client communication.
- Company: Morgan Fire Protection, a leader in fire safety maintenance.
- Benefits: Gain valuable experience in a dynamic office environment.
- Why this job: Join a team that values customer service and teamwork.
- Qualifications: Office admin experience and strong communication skills preferred.
- Other info: Opportunities for learning and career growth in a supportive setting.
The predicted salary is between 30000 - 42000 £ per year.
Morgan Fire Protection specialises in the delivery of planned and corrective maintenance for fire detection systems and portable extinguishers. While our operational resources are primarily based around London, we proudly offer national coverage through our reactive delivery model.
Our Service Administrator's responsibilities include:
- Providing support to the Service Desk team with administrative tasks, data entry, data cleansing and system work.
- Acting as a primary point of contact for incoming service desk calls from existing and prospective clients, delivering a professional and customer-focused response.
- Managing day-to-day email correspondence with clients and potential customers, ensuring timely and accurate communication.
- Liaising with subcontractors regarding new and ongoing works, coordinating activities to support service delivery.
- Maintaining and updating customer and subcontractor portals, ensuring information is current and accurate.
- Responding to and resolving client queries via telephone and email in a prompt and professional manner.
- Setting up new customers and sites within the company operating system (CASH).
- Creating new jobs and scheduling work for engineers using the CASH system, ensuring effective resource allocation.
- Liaising regularly with field engineers via phone and email to coordinate workloads and site activity.
- Allocating and managing parking arrangements for engineers where required.
- Arranging hotel accommodation and travel logistics for engineers as necessary.
- Administering and managing client contracts, including both new and existing agreements.
- Proactively chasing purchase orders for upcoming works to ensure visits proceed as planned.
- Preparing and issuing written and verbal quotations for new and existing business via the CASH system.
- Monitoring and maintaining CASH system data integrity, ensuring records are accurate, complete, and up to date.
- Communicating with clients regarding lost business, accurately recording outcomes within CASH to support attrition reporting.
- Attending and contributing to monthly team meetings.
- Providing support with ad hoc administrative and operational tasks as required by the line manager.
Who We’re Looking For:
As well as having all the usual attributes of a great employee, such as a positive attitude, excellent communication skills, well presented and professional at all times, ability to work alone and as part of a team, we are looking for candidates who offer:
- Experience in an office-based administrative, service desk, or coordination role (experience in an engineering or technical environment is helpful but not essential).
- Confident and professional telephone and email manner, with a strong focus on customer service.
- Ability to organise and prioritise daily tasks in a busy office environment.
- Good attention to detail when entering data, updating systems, and managing paperwork.
- Comfortable using computer systems and Microsoft Office (Outlook, Word, Excel); experience with job management or CRM systems is desirable but full training can be provided.
- Willingness to liaise with engineers, subcontractors, and clients to support day-to-day operations.
- Positive, reliable, and flexible attitude, with the ability to work independently or as part of a team.
- Eagerness to learn and develop within the role.
Service Administrator employer: Mitie
Contact Detail:
Mitie Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Administrator
✨Tip Number 1
Get to know the company! Research Morgan Fire Protection and understand their services. This will help you tailor your conversations and show genuine interest during interviews.
✨Tip Number 2
Practice your communication skills. Since you'll be handling client calls and emails, being clear and professional is key. Try role-playing with a friend to boost your confidence!
✨Tip Number 3
Show off your organisational skills! Prepare examples of how you've managed tasks in busy environments before. This will demonstrate your ability to juggle multiple responsibilities effectively.
✨Tip Number 4
Don’t forget to follow up! After interviews or networking events, send a quick thank-you email. It keeps you on their radar and shows your enthusiasm for the role. And remember, apply through our website for the best chance!
We think you need these skills to ace Service Administrator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Service Administrator role. Highlight any relevant experience in administrative tasks, customer service, or coordination roles. We want to see how your skills match what we're looking for!
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for our team. Mention your positive attitude and customer service skills, and don’t forget to show your enthusiasm for the role.
Show Off Your Attention to Detail: In this role, attention to detail is key. When filling out your application, double-check for any typos or errors. We appreciate candidates who take the time to ensure their application is polished and professional.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Mitie
✨Know the Company Inside Out
Before your interview, take some time to research Morgan Fire Protection. Understand their services, especially around fire detection systems and maintenance. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Communication Skills
As a Service Administrator, you'll be the first point of contact for clients. Practice articulating your thoughts clearly and professionally. Consider role-playing common scenarios with a friend to refine your telephone and email communication skills.
✨Demonstrate Your Organisational Skills
Prepare examples of how you've successfully managed multiple tasks in a busy environment. Highlight your ability to prioritise and stay organised, as this is crucial for the role. You might even want to bring a planner or digital tool to discuss how you keep track of your responsibilities.
✨Be Ready to Discuss Systems Experience
Familiarise yourself with job management or CRM systems, even if you haven't used them before. Be prepared to discuss your experience with Microsoft Office and any other relevant software. Showing a willingness to learn about the CASH system will demonstrate your proactive attitude.
