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- Tasks: Be the go-to person for all facilities-related queries and enhance workplace experiences.
- Company: Join Mitie, where our people are our greatest strength and thrive together.
- Benefits: Full-time hours with a supportive work environment and opportunities for growth.
- Other info: Dynamic role with a focus on teamwork and problem-solving.
- Why this job: Make a real difference in creating a welcoming and efficient workplace.
- Qualifications: Customer service experience and strong communication skills are essential.
The predicted salary is between 30000 - 40000 £ per year.
ROLE: Senior Workplace Facilities Coordinator
HOURS: Full time, Monday - Friday 8am - 5pm.
LOCATION: On-site - Doncaster
At Mitie, our people are our greatest strength, and our promise is to create a place to work where you can thrive and be your best every day. We're looking for a Senior Workplace Facilities Coordinator to act as the customer-facing representative for our facilities services, bringing together multiple service lines into one seamless point of contact and enhancing the day-to-day workplace experience for building users.
Role Responsibilities:
- Act as the first point of contact for all facilities-related enquiries, logging and managing requests through the CAFM system to ensure timely resolution.
- Build and maintain strong relationships with building occupants and Floor Leads, holding regular meetings to communicate updates, issues and outstanding works.
- Maintain a visible presence across the workplace, proactively checking shared areas, desks and collaboration spaces to ensure they are clean, tidy and welcoming.
- Monitor service delivery standards across the allocated area, sharing best practice with colleagues to continuously improve performance.
- Play an active role during fire and emergency procedures in line with site requirements.
Required Qualifications and Experience:
- Proven experience in a customer-focused environment with strong interpersonal and communication skills.
- Experience using CAFM systems, including logging jobs, producing reports and raising purchase orders.
- Strong IT skills, with competence in Microsoft Word, Excel, PowerPoint and Outlook.
- A flexible, adaptable approach with good problem-solving skills and the ability to handle challenging situations positively.
- A formal Health & Safety qualification (e.g. IOSH) is desirable.
Senior Workplace Coordinator employer: Mitie
Contact Detail:
Mitie Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Workplace Coordinator
✨Tip Number 1
Network like a pro! Reach out to current employees at Mitie on LinkedIn or through mutual connections. A friendly chat can give you insider info and might just get your foot in the door.
✨Tip Number 2
Prepare for the interview by practising common questions related to facilities coordination. Think about how you’d handle specific scenarios, especially around customer service and problem-solving.
✨Tip Number 3
Show off your tech skills! Familiarise yourself with CAFM systems and be ready to discuss how you've used similar tools in past roles. This will demonstrate your readiness to hit the ground running.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the team at Mitie.
We think you need these skills to ace Senior Workplace Coordinator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Senior Workplace Facilities Coordinator role. Highlight your customer service experience and any relevant qualifications, like your Health & Safety certification.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you’re the perfect fit for this role. Share specific examples of how you've enhanced workplace experiences in the past and how you can bring that to Mitie.
Show Off Your IT Skills: Since strong IT skills are a must, don’t forget to mention your proficiency with Microsoft Office and any experience with CAFM systems. We want to see how tech-savvy you are!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Mitie
✨Know Your CAFM Systems
Make sure you brush up on your knowledge of CAFM systems before the interview. Be ready to discuss your experience with logging jobs, producing reports, and raising purchase orders. This will show that you understand the tools needed for the role and can hit the ground running.
✨Showcase Your Customer Service Skills
Since this role is all about being customer-focused, prepare examples of how you've successfully handled enquiries or resolved issues in previous positions. Highlight your interpersonal skills and how you build relationships with clients and colleagues alike.
✨Demonstrate Your Problem-Solving Abilities
Think of specific instances where you've faced challenges in a workplace setting and how you overcame them. This could be anything from managing a difficult situation to improving service delivery standards. Being able to articulate these experiences will set you apart.
✨Be Prepared for Health & Safety Questions
Since a formal Health & Safety qualification is desirable, be ready to discuss any relevant training or experience you have. Familiarise yourself with basic health and safety protocols, as well as your role in emergency procedures, to show you're proactive and knowledgeable.