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For Companies At a Glance
- Tasks: Lead a team to create exceptional workplace experiences and manage facilities services.
- Company: Join Mitie, a leader in facilities management, serving prestigious banking clients.
- Benefits: Enjoy a competitive salary, flexible working hours, and opportunities for professional growth.
- Why this job: Be part of a dynamic team focused on innovation and customer satisfaction in a vibrant environment.
- Qualifications: Experience in customer service, financial services, or hospitality is essential; strong leadership skills required.
- Other info: This role is based in London with a focus on collaboration and continuous improvement.
The predicted salary is between 48000 - 72000 £ per year.
Working hours: 40 hours per week - 4 days on site.
Location: London
Job Overview
- Create a welcoming atmosphere and personalised service for each individual external and internal guest having an eye for detail and responding appropriately to external visitors, client, colleague needs and feedback.
- Demonstrate flexibility and adaptability when personalising external and internal client needs and the changing demand and priorities of the business.
- Manage and motivate a team, ensuring they have the skills and resources needed to deliver exceptional services.
- Build and maintain relationships with stakeholders, including clients, colleagues, and external partners.
- Can-do approach and passion for exceptional service to create an amazing impression every time.
- Have an eye for detail, understanding of processes, and strong leadership to ensure the smooth running and strategic direction of the IFM delivery.
As a Senior Facilities Manager at one of Mitie’s most prestigious banking clients HQ sites, you will manage day to day FM services and deliver highest standards of colleague workplace experience. The Senior FM will directly manage all Mitie Service Lines and 3rd party suppliers to maintain and repair the services of the facility in line with the clients' contractual requirements, agreed timescales and budget. This role will report to the IFM Region.
The Senior Facilities Manager will work closely alongside the Operational Performance Team, Engineering SME, Projects and dedicated building/regional Service Line Leads to ensure operational resilience, customer satisfaction (NPS), P&L responsibility, implementation of best practice, standardisation and consistency, continuous improvement. You will ensure internal customer governance model is fully adhered to for the offices and branches, monitoring KPI failures and 3rd party supplier management ensuring no compliance failures. As the Senior Facilities Manager, you will have commercial acumen and successfully liaise with client stakeholders mapping to avoid operational escalations.
Main Duties
- Manage building Facilities Management service delivery and relationship management with key building stakeholders for Office.
- Develop strong working relationships with key business stakeholders to fully understand their requirements, as well as manage Health and Safety ensuring processes and procedures are adhered to creating a safety culture.
- Manage and deliver the FM services to a high standard working in a matrix with client, colleagues & stakeholders.
You will also be responsible for:
- Identify and report any business/operational risks following processes.
- Proactively undertake daily/weekly building inspections and report any defects identified via help desk ensuring timely resolution within agreed SLAs and ensure building is ‘fit for purpose’.
- Proactively manage the delivery of property integration plans managing and resolving any business issues throughout via the PWR process.
- Support property integration plans in conjunction with the business and other property teams that support both the property exits and business needs, in line with LBG Workplace Strategy Programme.
- Identify/deliver opportunities to deliver continuous improvement liaising with Line Manager to ensure consistency across the portfolio.
- Support the IFM Regional Facilities Manager in establishing clear performance targets (SMART) for the team which will significantly improve performance and measure success factors identify growth through extending current areas and developing new services and new markets – Mitie First.
- Manage and support call out/escalations for the building.
- Manage 3rd party suppliers to ensure no breach of policy and drive innovation/best practice.
What we are looking for
- Excellent customer service skills.
- Financial services background / 5* Hotel background.
- Commercially astute and able to prepare, articulate and present a sound and profitable business case.
- Excellent relationship management, communication and negotiation skills with the ability to build, manage and maintain these relationships.
- Highly customer focused and the ability to exceed expectations.
- Ability to work collaboratively with other specialists to improve service delivery and address service delivery issues.
Senior Facilities Manager employer: Mitie
Contact Detail:
Mitie Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Facilities Manager
✨Tip Number 1
Network with professionals in the facilities management sector, especially those with experience in financial services or high-end hospitality. Attend industry events or join relevant online forums to connect with potential colleagues and learn about the latest trends and expectations in the field.
✨Tip Number 2
Familiarise yourself with the specific needs and challenges of managing facilities in a banking environment. Research the company’s values and recent projects to demonstrate your understanding of their operations during interviews.
✨Tip Number 3
Prepare to discuss your leadership style and how you motivate teams to deliver exceptional service. Think of examples from your past experiences where you successfully managed a team or improved service delivery.
✨Tip Number 4
Showcase your ability to handle compliance and risk management by preparing case studies or examples of how you've navigated similar challenges in previous roles. This will highlight your commercial acumen and attention to detail.
We think you need these skills to ace Senior Facilities Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in facilities management, particularly in customer service and relationship management. Use specific examples that demonstrate your ability to manage teams and deliver high standards.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for exceptional service and your understanding of the role. Mention your experience in managing facilities and how you can contribute to creating a welcoming atmosphere for both internal and external guests.
Highlight Leadership Skills: Emphasise your leadership abilities in your application. Provide examples of how you've motivated teams and managed relationships with stakeholders, ensuring that you align with the company's focus on collaboration and service excellence.
Showcase Problem-Solving Abilities: Include instances where you've identified operational risks or implemented continuous improvement strategies. This will demonstrate your proactive approach and ability to handle challenges effectively, which is crucial for the Senior Facilities Manager role.
How to prepare for a job interview at Mitie
✨Showcase Your Customer Service Skills
As a Senior Facilities Manager, exceptional customer service is key. Be prepared to share specific examples of how you've gone above and beyond for clients or colleagues in previous roles. Highlight your ability to create a welcoming atmosphere and respond effectively to feedback.
✨Demonstrate Flexibility and Adaptability
The role requires a can-do approach and the ability to adapt to changing demands. During the interview, discuss situations where you've successfully navigated unexpected challenges or changes in priorities, showcasing your problem-solving skills and adaptability.
✨Emphasise Relationship Management
Building strong relationships with stakeholders is crucial. Prepare to talk about your experience in managing relationships with clients, colleagues, and external partners. Use examples that illustrate your communication and negotiation skills, as well as your ability to exceed expectations.
✨Highlight Your Leadership Experience
As you'll be managing a team, it's important to demonstrate your leadership capabilities. Share instances where you've motivated and developed your team, ensuring they have the resources needed to deliver exceptional services. Discuss how you set performance targets and measure success.
