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For Companies At a Glance
- Tasks: Patrol the shopping centre, ensuring safety and security for all customers.
- Company: Join the dynamic team at Hammerson West Quay Shopping Centre.
- Benefits: Enjoy competitive pay, discounts, and a comprehensive benefits package.
- Why this job: Be the first point of contact and make a real difference in community safety.
- Qualifications: Must have excellent communication skills and a calm approach under pressure.
- Other info: Flexible hours and extensive training opportunities available.
Job Overview
- To protect our customer\’s property, people and/or assets by providing security services in direct accordance with the sites published Assignment Instructions (AI\’s) and any subsequent changes.
- Delivering results that meet and / or exceed the Key performance indicators / Service Level Agreement for the customer through full responsibility and accountability, providing a service that aids in the retention of the contract.
- To undertake additional training to ensure continuous self-development.
Main Duties
Operations
- To be aware of and ensure compliance with all aspects of policies and relevant legal and regulatory requirements as directed by the Security Account Manager and in accordance with UK Law and Guidance bodies.
- Fully and satisfactorily complete all of the tasks and duties on site as defined within the published Assignment Instructions (AI\’s).
- Proactively refer to and review the published Assignment Instructions, thus familiarising oneself with any changes in order to suggest additional amendments that will improve or enhance the current level of service.
- To be compliant with Industry and Statutory Legislation (you are required to obtain a front-line licence in either Security Guarding or Door Supervision), which must be worn at all times whilst carrying out your duties. The Customer also requires a CCTV PSS SIA Licence. There are also additional courses that are contractually required.
- Comply with legal obligations and safety requirements of the role.
- Follow instructions and procedures appropriately without unnecessarily challenging authority.
- Work in a systematic, methodology and orderly way.
Training
- Fully and satisfactorily complete all required competency training.
- To undertake additional training to ensure continuous self-development as directed by the Security Account Manager.
- Use technology to achieve key work objectives and develop job knowledge and expertise through continual professional development.
- You are required to ensure you renew your licence 16 weeks before expiry.
Security and Health & Safety
- Look out for, and to immediately report, any Health & Safety hazards, or potential hazards, on site.
- Stay alert to any threats or changes within the work environment in order to take the appropriate action to reduce the chance of disruption, loss or damage.
- Use common sense and initiative by immediately involving others if a situation appears to become threatening.
- To maintain professional conduct in the face of difficult situations and challenging customers.
- Complete an accurate, detailed notebook entry as soon as possible after any incident, which can then be used as part of the Incident Report process.
- Keep to schedules and demonstrate commitment to Mitie and the Client.
- To ensure check calls are being carried out at the allocated time slot as stipulated in the Assignment Instructions (AI\’s).
- To call emergency services and Communication Centre to report all incidents.
What we are looking for
- Previous Security Experience
- SIA License
- SC Clearance desirable
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Security Officer employer: Mitie
Contact Detail:
Mitie Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Security Officer
✨Tip Number 1
Get to know the company! Research Hammerson and West Quay Shopping Centre. Understanding their values and culture will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Network like a pro! Connect with current or former employees on LinkedIn. They can provide insider tips about the role and the company, plus it might just give you an edge when it comes to getting noticed.
✨Tip Number 3
Practice makes perfect! Prepare for common interview questions related to security roles. Think about scenarios where you've demonstrated your skills in communication, teamwork, and handling pressure – these are key for a Security Officer.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take the initiative to engage directly with us. Don’t miss out on this opportunity!
We think you need these skills to ace Security Officer
Some tips for your application 🫡
Show Your Enthusiasm: When writing your application, let your passion for the role shine through! We want to see that you're excited about being a Security Officer and ready to take on the challenges that come with it.
Highlight Relevant Experience: Make sure to mention any previous experience in security or similar roles. We love seeing how your background aligns with what we’re looking for, so don’t hold back on those details!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your skills and experiences are easy to read and understand. No need for fluff!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Mitie
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Security Officer. Familiarise yourself with the job description and think about how your past experiences align with the requirements. This will help you articulate your suitability for the role.
✨Showcase Your Communication Skills
As a Security Officer, excellent communication is key. During the interview, practice clear and concise responses. You might even want to prepare examples of how you've effectively communicated in previous roles, especially in high-pressure situations.
✨Demonstrate Your Problem-Solving Abilities
Be ready to discuss scenarios where you've had to think on your feet or handle unexpected challenges. Highlight your ability to remain calm under pressure and how you’ve successfully managed difficult situations in the past.
✨Dress the Part
Even though this is a security role, first impressions matter! Dress smartly and professionally for your interview. It shows that you take the opportunity seriously and are ready to represent the company well.
