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For Companies At a Glance
- Tasks: Protect the store and its people while delivering top-notch customer service.
- Company: Join the dynamic Waitrose and Mitie family, committed to security and service.
- Benefits: Earn £14.05 per hour with perks like childcare vouchers and life assurance.
- Other info: Receive full training and support, plus opportunities for personal development.
- Why this job: Be part of a vital role that ensures safety and enhances customer experience.
- Qualifications: Previous security experience and an SIA licence are essential.
The predicted salary is between 29200 - 29200 £ per year.
Payrate £14.05. Guaranteed number of hours per week, permanent location.
Job Overview
Retail Security Officer role to protect the Waitrose store, its people, and/or assets by providing security and excellent customer service through Mitie and Waitrose key values. £14.05 per hour payrate alongside numerous Mitie benefits including Save As You Earn, Share Incentive Plan, Cycle to Work, Life Assurance and Childcare Vouchers. Fantastic opportunity to join the evolving Waitrose and Mitie family. Full and extensive training will be provided including MAYBO and key focus on customer service. Company funded SIA licence renewal. Fully supported by the NOC and be provided with technology such as body worn camera and incident reporting device. Delivering results that meet and/or exceed the expectations of Mitie and Waitrose by using all technology provided and following ASCONE guidance.
What we are looking for:
- Previous security experience
- SIA License
- Excellent communication skills at all levels
- Energy and enthusiasm
Main Duties
Operations:
- To be aware of and ensure compliance with all aspects of policies and relevant legal and regulatory requirements as directed by the Security Account Manager and in accordance with UK Law and Guidance bodies.
- Fully engage with National Operations Centre (NOC) and Mitie management and use of all technology provided, including body cams and mobile devices to aid in the reporting of all incidents.
- Fully and satisfactorily complete all of the tasks and duties on site as defined within the published Assignment Instructions (AI's).
- Proactively refer to and review the published Assignment Instructions, thus familiarising oneself with any changes in order to suggest additional amendments that will improve or enhance the current level of service.
- To be compliant with Industry and Statutory Legislation (you are required to obtain a front-line licence in either Security Guarding or Door Supervision), which must be worn at all times whilst carrying out your duties.
- Work in a systematic, methodology and orderly way.
Training:
- Fully and satisfactorily complete all required competency training.
- To undertake training to ensure continuous self-development as directed by the Security Account Manager.
- Use technology to achieve key work objectives and develop job knowledge and expertise through continual professional development.
- You are required to ensure you renew your licence 16 weeks before expiry.
Security and Health & Safety:
- Look out for, and to immediately report, any Health & Safety hazards, or potential hazards, on site.
- Stay alert to any threats or changes within the work environment in order to take the appropriate action to reduce the chance of disruption, loss or damage.
- Use common sense and initiative by immediately involving others if a situation appears to become threatening.
- To maintain professional conduct in the face of difficult situations and challenging customers.
- Complete an accurate, detailed notebook entry as soon as possible after any incident, which can then be used as part of the Incident Report process.
- Keep to schedules and demonstrate commitment to Mitie and the Client.
- To ensure check calls are being carried out at the allocated time slot as stipulated in the Assignment Instructions (AI's).
- To call emergency services and Communication Centre to report all incidents.
Store Protection Officer in Rottingdean employer: Mitie
Contact Detail:
Mitie Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Store Protection Officer in Rottingdean
✨Tip Number 1
Get to know the company culture! Before your interview, check out Waitrose and Mitie's values. This way, you can show how your own values align with theirs, making you a more attractive candidate.
✨Tip Number 2
Practice your communication skills! As a Store Protection Officer, you'll need to interact with customers and staff. Role-play common scenarios with a friend to boost your confidence and ensure you're ready for anything.
✨Tip Number 3
Be proactive during your interview! Ask questions about the role and the team. This shows your enthusiasm and helps you understand what’s expected, plus it gives you a chance to highlight your relevant experience.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the latest roles and updates directly from us, making your job search easier.
We think you need these skills to ace Store Protection Officer in Rottingdean
Some tips for your application 🫡
Show Your Security Experience: Make sure to highlight any previous security experience you have in your application. We want to see how your background aligns with the role of Store Protection Officer, so don’t hold back on those relevant details!
Communicate Clearly: Excellent communication skills are key for this role. When writing your application, use clear and concise language to demonstrate your ability to communicate effectively at all levels. We love a well-structured application!
Emphasise Your Enthusiasm: Energy and enthusiasm can really set you apart from other candidates. Let us know why you’re excited about the opportunity to join the Waitrose and Mitie family in your application. We want to feel your passion!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Mitie
✨Know Your Stuff
Before the interview, make sure you’re familiar with the key responsibilities of a Store Protection Officer. Understand the importance of compliance with policies and legal requirements, as well as how to effectively use technology like body cams and incident reporting devices.
✨Show Off Your Communication Skills
Since excellent communication is crucial for this role, practice articulating your thoughts clearly. Think about examples from your previous experience where you successfully communicated in challenging situations, especially in security or customer service contexts.
✨Demonstrate Your Enthusiasm
Energy and enthusiasm can set you apart from other candidates. Be sure to express your passion for security and customer service during the interview. Share why you want to work for Waitrose and Mitie, and how you align with their values.
✨Prepare for Scenario Questions
Expect to be asked how you would handle specific situations related to security and health & safety. Prepare by thinking through potential scenarios and your responses, focusing on how you would maintain professionalism and ensure safety in difficult situations.