Retail Security Officer
Retail Security Officer

Retail Security Officer

Reading Full-Time No home office possible
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Job Overview

You are required to provide safety and security to our customer\โ€™s property, people and/or assets in line with the published Assignment Instructions, delivering results that meet and / or exceed the Key performance indicators. Provide exceptional customer service to both staff and visitors alike, as well as undertake additional training to ensure continuous self-development, all whilst upholding both Mitie and our clients reputation.

Main Duties

  • Use ASCONE to maintain the security of the site
  • Conduct regular patrols of the site
  • Deliver customer service to both staff and visitors
  • Support the staff with any reasonable request
  • Ensure the relevant reports are completed in order for accurate information to be recorded
  • Training

    For this role, you will be required to fully and satisfactorily complete all required competency training, as well as undertake additional training to ensure continuous self-development as directed by the Operations Manager. You are required to ensure you renew your licence 16 weeks before expiry.

    Security and Health & Safety

  • Look out for, and to immediately report, any Health & Safety hazards, or potential hazards on site.
  • Stay alert to any threats or changes within the work environment in order to take the appropriate action to reduce the chance of disruption, loss or damage, whilst using common sense and initiative to ensure the situation does not become threatening.
  • Being proactive and reactive when delivering customer service to diffuse situations to avoid escalation.
  • To maintain professional conduct in the face of difficult situations and challenging customers.
  • Complete an accurate and detailed entry of any incidents that occur on the system provided on site.
  • To call emergency services and Communication Centre to report serious incidents.
  • What we are looking for

  • Excellent customer service skills
  • Self-starter, can act without direction
  • Report Writing skills essential
  • Excellent communication skills
  • Ability to work well under pressure
  • Our market-leading flexible benefits scheme provides you with benefits that suit your lifestyle.

    We have a virtual GP on hand for you and members of your household. So you can get expert advice by video or phone without having to leave your home. We offer financial wellbeing assistance through our Salary Finance scheme. For example, you could access 50% of your earned pay before payday for a small fee. Salary Finance also offers competitive loans.

    When you join us, weโ€™ll give you a link to our flexible benefits platform, Choices. This gives you the chance to customise your benefits to best suit your lifestyle. You can choose from dental insurance, dining cards, coffee clubs, buying technology products at an affordable cost and much more!

    We give you access to high street discounts from thousands of well-known retailers, gyms and more through our MiDeals platform. And we have a cycle-to-work scheme.

    Life cover is the greater of your equivalent annual salary or a minimum of ยฃ10, โ€“ giving peace of mind for your dependants. We also offer a save-as-you-earn scheme, and a Mitie Matching Share Plan (you could even be awarded free shares in Mitie).

    We award our employees with Mitie Stars as recognition for their hard work. There are cash prizes up for grabs each month and at the end of the year thereโ€™s a chance to scoop a top prize of ยฃ10,!

    Our success is a direct result of the experience and quality of our people. Progressing your career is therefore a top priority for us. We offer a diverse variety of training and development avenues via a wide selection of learning resources to suit you.

    We are committed to ensuring our recruitment process is inclusive and accessible to all. If you have a disability or long-term condition (for example dyslexia, anxiety, autism, a mobility condition or hearing loss) and need us to make any reasonable adjustments, changes or do anything differently during the recruitment process, please let us know by emailing at .

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    Contact Detail:

    Mitie Recruiting Team

    Retail Security Officer
    Mitie
    Location: Reading
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