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- Tasks: Ensure a safe shopping environment while delivering top-notch customer service.
- Company: Join Mitie, a leader in providing security solutions and exceptional service.
- Benefits: Enjoy competitive pay, annual leave, free uniform, and access to exclusive employee perks.
- Why this job: Be part of a dynamic team that values safety, customer satisfaction, and personal growth.
- Qualifications: Customer service experience and strong communication skills are essential; SIA licence is a plus.
- Other info: Comprehensive training and development opportunities available, including apprenticeships.
Retail Security Officer- Lidl
Pay rate: £13.00 per hour
Hours: Various
Location: Lidl- Oxford Templars Square
Mitie is looking for Retail security officers who can deliver exceptional customer service whilst creating a safe shopping environment, free from crime and the fear of crime for customers and colleagues.
Objectives and Responsibilities:
-Work to the Assignment Instructions ensuring that all activity is accurately recorded on the correct documents, in line with both the Client\’s and the Company\’s Quality Procedures
-To follow the site-specific Risk Assessments ensuring all activities are completed in a safe manner
-Set and maintain the highest personal and professional standards as an employee of MITIE and adopt a total quality approach to every aspect of your work, colleagues and clients
-To create a safe working environment, free from crime and health and safety related issues for colleagues, contractors and customers
-To add a polite greeting and excellent customer service
-Provide a visible security contact for colleagues, contractors and customers
Main Duties:
-To deliver industry leading customer service
-To be clean, tidy and properly dressed wearing full uniform
-To deter violence and public order offences
-To conduct patrols of the store
-Utilising CCTV systems to support the reduction of crime and stock loss
-Liaise with the store management teams
-To report incidents and crime through our leading technology
-Liaise with the Police and crime partnerships where required to foster a great working relationship to support the reduction of crime in store
-To wear Body Worn CCTV to support in the reduction of crime and increase colleague and customer safety
Who are we looking for?
-Experience of delivering Customer Service
-Excellent communication skills are required both written and verbal
-Adaptable communication style to meet the needs of different people groups
-Ability to work in a fast-moving services business
-Capability in the use of technology
-Good attention to detail
-High level of enthusiasm and passion
-Previous experience in a similar role is desirable but not essential
-Public Space Surveillance SIA licence is desirable but not essential
What are the benefits for working for Mitie?
-Contracted hours
-Annual leave entitlement
-Pension and Life assurance schemes
-Free uniform supplied
-SIA Re-licencing programme
-Access to Mitie\’s outstanding employee benefits including financial services, retail discounts, reward schemes and online GP services.
-Comprehensive training and development programme (apprenticeships available)
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Retail Security Officer employer: Mitie
Contact Detail:
Mitie Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Security Officer
✨Tip Number 1
Familiarise yourself with the specific duties of a Retail Security Officer at Lidl. Understanding the role's focus on customer service and safety will help you demonstrate your commitment to these values during any interviews.
✨Tip Number 2
Highlight any previous experience in customer service or security roles when networking. Engaging with current employees or industry professionals can provide insights and potentially lead to referrals.
✨Tip Number 3
Prepare to discuss how you would handle various scenarios related to crime prevention and customer interactions. Being able to articulate your approach to maintaining a safe environment will set you apart.
✨Tip Number 4
Stay updated on the latest security technologies and practices, especially those relevant to retail environments. Showing that you're proactive about learning can impress potential employers.
We think you need these skills to ace Retail Security Officer
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities and objectives of a Retail Security Officer at Mitie. Tailor your application to highlight how your skills and experiences align with these requirements.
Highlight Customer Service Skills: Since delivering exceptional customer service is crucial for this role, emphasise any relevant experience you have in customer-facing positions. Use specific examples to demonstrate your communication skills and ability to handle various situations.
Detail Relevant Experience: If you have previous experience in security or a similar role, be sure to detail this in your CV. Mention any specific duties you performed that relate to the job description, such as conducting patrols or liaising with management.
Proofread Your Application: Before submitting your application, carefully proofread it for any spelling or grammatical errors. A well-presented application reflects your attention to detail and professionalism, which are key traits for a Retail Security Officer.
How to prepare for a job interview at Mitie
✨Showcase Your Customer Service Skills
As a Retail Security Officer, delivering exceptional customer service is key. Be prepared to share examples of how you've provided excellent service in previous roles, and demonstrate your ability to communicate effectively with customers and colleagues.
✨Understand the Role's Responsibilities
Familiarise yourself with the specific duties outlined in the job description. Highlight your understanding of maintaining safety, conducting patrols, and using technology like CCTV systems during the interview to show you're well-prepared.
✨Demonstrate Attention to Detail
Attention to detail is crucial in this role. Be ready to discuss situations where your keen eye for detail has helped prevent issues or improve safety. This will show that you take the responsibilities seriously.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills and ability to handle difficult situations. Think of examples from your past experiences where you successfully managed conflicts or emergencies, as this will illustrate your capability in a fast-paced environment.
