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- Tasks: Deliver top-notch customer service while ensuring a safe shopping environment.
- Company: Join Mitie, a leader in retail security with a focus on safety and service.
- Benefits: Enjoy competitive pay, annual leave, pension schemes, and free uniform.
- Other info: Great opportunities for progression and development in a supportive team.
- Why this job: Make a real difference by keeping customers and colleagues safe in-store.
- Qualifications: SIA licence preferred; training available for the right candidates.
The predicted salary is between 30000 - 30000 £ per year.
Pay Rate: £14.51
Job Reference: 95097
Location: North Walsham & surrounding area
Various Shifts: to be discussed at interview
Mitie is looking for a Retail Security Officer who can deliver exceptional customer service whilst creating a safe shopping environment, free from the fear of crime for customers and colleagues. It is preferable that you hold a current SIA licence or SIA Certificates (but in some circumstances training for a licence can be provided).
Vetting: It is vital that you have a full 5-year checkable employment/education history; failure to do so could mean your offer will be withdrawn or your employment terminated.
Main Duties:
- To deliver industry leading customer service
- To deter violence and public order offences
- To conduct patrols of the store
- Utilising CCTV systems to support the reduction of crime and stock loss
- Liaise with the store management teams
- Liaise with the Police and crime partnerships where required to foster a great working relationship to support the reduction of crime in store
- To wear Body Worn CCTV to support in the reduction of crime and increase colleague and customer safety
Benefits:
- Contracted hours
- Annual leave entitlement
- Pension and Life insurance schemes
- Free uniform supplied
- SIA Re-licencing programme
- Comprehensive induction and training programme
- Access to Mitie's outstanding employee benefits including financial services, retail discounts, reward schemes and online GP services
- Apprenticeship schemes
- Progression and development opportunities
- All breaks are paid
Retail Security Officer employer: Mitie
Contact Detail:
Mitie Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Security Officer
✨Tip Number 1
Get to know the company! Research Mitie and understand their values and mission. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service skills! As a Retail Security Officer, you'll need to deliver top-notch service. Role-play scenarios with friends or family to boost your confidence and prepare for real-life situations.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn. They can provide insider tips about the interview process and what it's really like to work at Mitie.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll have access to all the latest job openings and updates directly from us.
We think you need these skills to ace Retail Security Officer
Some tips for your application 🫡
Show Off Your Customer Service Skills: As a Retail Security Officer, exceptional customer service is key. Make sure to highlight any relevant experience in your application that showcases your ability to interact positively with customers and colleagues.
Be Clear About Your SIA Status: If you hold a current SIA licence or certificates, mention it upfront! If not, don’t worry—just let us know if you're open to training for a licence. We want to see your enthusiasm for the role!
Detail Your Employment History: We need a full 5-year checkable employment/education history, so be thorough! List your previous roles clearly, and don’t forget to include any relevant security or retail experience that can support your application.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands and shows us you’re serious about joining the team!
How to prepare for a job interview at Mitie
✨Know Your Role Inside Out
Before the interview, make sure you understand the key responsibilities of a Retail Security Officer. Familiarise yourself with customer service principles and how to create a safe shopping environment. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Highlight Relevant Experience
If you've worked in security or retail before, be ready to share specific examples of how you handled challenging situations. Discuss any experience you have with CCTV systems or liaising with law enforcement, as this will demonstrate your capability to fulfil the job requirements.
✨Prepare for Scenario Questions
Expect to be asked how you would handle various scenarios, such as dealing with shoplifters or managing a public disturbance. Think through your responses ahead of time, focusing on your problem-solving skills and ability to maintain a calm demeanour under pressure.
✨Showcase Your Customer Service Skills
Since delivering exceptional customer service is a key part of the role, be prepared to discuss how you would ensure a positive shopping experience for customers. Share examples of how you've gone above and beyond in previous roles to assist customers and create a welcoming atmosphere.