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For Companies At a Glance
- Tasks: Ensure a safe shopping environment while delivering top-notch customer service.
- Company: Join Mitie, a leader in retail security with a focus on safety and service.
- Benefits: Enjoy competitive pay, paid breaks, and access to great employee perks.
- Why this job: Make a real difference in your community by keeping customers and colleagues safe.
- Qualifications: SIA licence preferred, but training can be provided for the right candidate.
- Other info: Opportunities for progression and development in a supportive team environment.
Overview
Pay rate: £13.29
Various Shifts (to be discussed at interview)
Mitie is looking for a Retail security officer who can deliver exceptional customer service whilst creating a safe shopping environment, free from the fear of crime for customers and colleagues.
It is preferable that you hold a current SIA licence or SIA Certificates (but in some circumstances training for a licence can be provided).
Vetting
It is vital that you have a full 5-year checkable employment/education history, failure to do so could mean your offer will be withdrawn or your employment terminated.
Main duties
- To deliver industry leading customer service
- To deter violence and public order offences
- To conduct patrols of the store
- Utilising CCTV systems to support the reduction of crime and stock loss
- Liaise with the store management teams
- Liaise with the Police and crime partnerships where required to foster a great working relationship to support the reduction of crime in store
- To wear Body Worn CCTV to support in the reduction of crime and increase colleague and customer safety
Benefits to working with Mitie
- Contracted hours
- Annual leave entitlement
- Pension and Life insurance schemes
- Free uniform supplied
- SIA Re-licencing programme
- Comprehensive induction and training programme
- Access to Mitie\’s outstanding employee benefits including financial services, retail discounts, reward schemes and online GP services
- Apprenticeship schemes
- Progression and development opportunities
- All breaks are paid
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Retail Security Officer employer: Mitie
Contact Detail:
Mitie Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Security Officer
✨Tip Number 1
Make sure you research Mitie and understand their values. When you walk into that interview, show us that you’re not just another candidate but someone who genuinely cares about creating a safe shopping environment.
✨Tip Number 2
Practice your customer service skills! As a Retail Security Officer, you'll need to balance security with exceptional service. Think of scenarios where you can demonstrate how you'd handle difficult situations while keeping customers happy.
✨Tip Number 3
Network with current employees or others in the industry. They can provide insider tips on what Mitie looks for in a candidate and might even give you a heads-up on what to expect during the interview process.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us you’re serious about joining the team at Mitie.
We think you need these skills to ace Retail Security Officer
Some tips for your application 🫡
Show Off Your Customer Service Skills: When you're writing your application, make sure to highlight any experience you have in customer service. We want to see how you can create a safe and welcoming environment for customers, so share specific examples of how you've done this in the past!
Be Clear About Your Experience: Since we need a full 5-year checkable history, be upfront about your previous jobs and education. List them clearly and make sure there are no gaps. This helps us get a complete picture of your background and ensures a smooth vetting process.
Mention Your SIA Licence: If you hold a current SIA licence or certificates, shout about it! If not, don’t worry too much, as we can provide training. Just let us know your willingness to learn and get licensed if you haven’t already.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, you’ll find all the info you need about the position right there!
How to prepare for a job interview at Mitie
✨Know Your Role Inside Out
Before the interview, make sure you understand the key responsibilities of a Retail Security Officer. Familiarise yourself with customer service expectations and how to handle potential security threats. This will help you demonstrate your knowledge and enthusiasm for the role.
✨Showcase Your Customer Service Skills
Since delivering exceptional customer service is crucial, think of examples from your past experiences where you went above and beyond for customers. Be ready to discuss how you can create a safe and welcoming environment while deterring crime.
✨Prepare for Scenario Questions
Expect to be asked how you would handle specific situations, such as dealing with a difficult customer or responding to a security incident. Practise your responses to these scenarios so you can convey your problem-solving skills and calmness under pressure.
✨Highlight Your Teamwork Abilities
As you'll be liaising with store management and possibly the police, emphasise your ability to work well in a team. Share examples of how you've collaborated with others in previous roles to achieve common goals, especially in high-pressure situations.
