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- Tasks: Ensure a safe shopping environment while delivering top-notch customer service.
- Company: Join Mitie, a leader in retail security with a focus on quality and safety.
- Benefits: Enjoy competitive pay, annual leave, pension schemes, and free uniform.
- Why this job: Make a real difference by protecting customers and creating a welcoming atmosphere.
- Qualifications: Customer service experience and strong communication skills are essential.
- Other info: Comprehensive training and development opportunities available, including apprenticeships.
Retail Security Officer- Lidl
Pay rate: £13.00 per hour
Hours: 40 hours a week over 5 days
Location: Lidl- Bromsgrove
Mitie is looking for Retail security officers who can deliver exceptional customer service whilst creating a safe shopping environment, free from crime and the fear of crime for customers and colleagues.
Objectives and Responsibilities
- Work to the Assignment Instructions ensuring that all activity is accurately recorded on the correct documents, in line with both the Client\’s and the Company\’s Quality Procedures
- To follow the site-specific Risk Assessments ensuring all activities are completed in a safe manner
- Set and maintain the highest personal and professional standards as an employee of MITIE and adopt a total quality approach to every aspect of your work, colleagues and clients
- To create a safe working environment, free from crime and health and safety related issues for colleagues, contractors and customers
- To add a polite greeting and excellent customer service
- Provide a visible security contact for colleagues, contractors and customers
Main Duties
- To deliver industry leading customer service
- To be clean, tidy and properly dressed wearing full uniform
- To deter violence and public order offences
- To conduct patrols of the store
- Utilising CCTV systems to support the reduction of crime and stock loss
- Liaise with the store management teams
- To report incidents and crime through our leading technology
- Liaise with the Police and crime partnerships where required to foster a great working relationship to support the reduction of crime in store
- To wear Body Worn CCTV to support in the reduction of crime and increase colleague and customer safety
Who are we looking for?
- Experience of delivering Customer Service
- Excellent communication skills are required both written and verbal
- Adaptable communication style to meet the needs of different people groups
- Ability to work in a fast-moving services business
- Capability in the use of technology
- Good attention to detail
- High level of enthusiasm and passion
- Previous experience in a similar role is desirable but not essential
- Public Space Surveillance SIA licence is desirable but not essential
What are the benefits for working for Mitie?
- Contracted hours
- Annual leave entitlement
- Pension and Life assurance schemes
- Free uniform supplied
- SIA Re-licencing programme
- Access to Mitie\’s outstanding employee benefits including financial services, retail discounts, reward schemes and online GP services.
- Comprehensive training and development programme (apprenticeships available)
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Retail Security Officer employer: Mitie
Contact Detail:
Mitie Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Security Officer
✨Tip Number 1
Network like a pro! Reach out to friends, family, and even former colleagues who might have connections in the retail security field. You never know who might have a lead on a job at Lidl or elsewhere.
✨Tip Number 2
Practice your interview skills! We recommend doing mock interviews with a friend or using online resources. Focus on showcasing your customer service experience and how you can create a safe environment for shoppers.
✨Tip Number 3
Dress the part! When you land that interview, make sure you’re looking sharp in your best attire. A clean, tidy appearance shows you take the role seriously and are ready to represent Lidl’s high standards.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the latest opportunities right there, making it easier for us to connect with you.
We think you need these skills to ace Retail Security Officer
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the Retail Security Officer role. We want to see how you can deliver exceptional customer service and create a safe shopping environment.
Show Off Your Communication Skills: Since excellent communication is key for this position, use your written application to demonstrate your ability to communicate clearly and effectively. We love seeing candidates who can adapt their style to different audiences!
Highlight Relevant Experience: Even if you don’t have direct experience in a similar role, share any relevant experiences that showcase your attention to detail, enthusiasm, and ability to work in fast-paced environments. We’re looking for passion and a willingness to learn!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and get you started on your journey with Mitie. We can’t wait to hear from you!
How to prepare for a job interview at Mitie
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Retail Security Officer. Familiarise yourself with the job description and think about how your skills align with their needs. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Customer Service Skills
Since delivering exceptional customer service is key for this position, prepare examples from your past experiences where you've gone above and beyond for customers. Highlight your communication skills and adaptability, as these are crucial for interacting with different people in a retail environment.
✨Dress the Part
First impressions matter! Make sure to dress smartly and appropriately for the interview. Even if the role requires a uniform, showing up well-groomed and tidy demonstrates professionalism and respect for the company’s standards.
✨Prepare for Scenario Questions
Expect to be asked how you would handle specific situations related to security and customer service. Think through potential scenarios, such as dealing with theft or managing difficult customers, and prepare your responses. This will show that you can think on your feet and are ready for the challenges of the role.
