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For Companies At a Glance
- Tasks: Ensure a safe shopping environment while delivering top-notch customer service.
- Company: Join Mitie, a leader in security services dedicated to safety and customer satisfaction.
- Benefits: Enjoy paid breaks, annual leave, pension schemes, and access to exclusive employee discounts.
- Why this job: Be part of a supportive team that values your growth and offers training opportunities.
- Qualifications: An SIA licence is preferred, but training can be provided for the right candidate.
- Other info: Flexible shifts available; all breaks are paid!
The predicted salary is between 22000 - 30000 £ per year.
Overview
Pay rate: £12.60
Various Shifts (to be discussed at interview)
Job Overview: Mitie is looking for a Retail security officer who can deliver exceptional customer service whilst creating a safe shopping environment, free from the fear of crime for customers and colleagues.
It is preferable that you hold a current SIA licence or SIA Certificates (but in some circumstances training for a licence can be provided)
Vetting
It is vital that you have a full 5-year checkable employment/education history, failure to do so could mean your offer will be withdrawn or your employment terminated.
Main duties
- To deliver industry leading customer service
- To deter violence and public order offences
- To conduct patrols of the store
- Utilising CCTV systems to support the reduction of crime and stock loss
- Liaise with the store management teams
- Liaise with the Police and crime partnerships where required to foster a great working relationship to support the reduction of crime in store
- To wear Body Worn CCTV to support in the reduction of crime and increase colleague and customer safety
Benefits
- Contracted hours
- Annual leave entitlement
- Pension and Life insurance schemes
- Free uniform supplied
- SIA Re-licencing programme
- Comprehensive induction and training programme
- Access to Mitie\’s outstanding employee benefits including financial services, retail discounts, reward schemes and online GP services.
- Apprenticeship schemes
- Progression and development opportunities
- All breaks are paid
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Retail Security Officer employer: Mitie
Contact Detail:
Mitie Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Security Officer
✨Tip Number 1
Familiarise yourself with the key responsibilities of a Retail Security Officer. Understanding the importance of customer service and crime prevention will help you demonstrate your suitability for the role during the interview.
✨Tip Number 2
If you don’t already have an SIA licence, consider enrolling in a training course as soon as possible. Showing initiative in obtaining this certification can set you apart from other candidates.
✨Tip Number 3
Prepare to discuss your previous experience in security or customer service roles. Be ready to share specific examples of how you've handled difficult situations or contributed to a safe environment.
✨Tip Number 4
Research Mitie and their values. Being able to articulate why you want to work for them and how you align with their mission can make a strong impression during your interview.
We think you need these skills to ace Retail Security Officer
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the key responsibilities and requirements for the Retail Security Officer position. This will help you tailor your application to highlight relevant skills and experiences.
Highlight Relevant Experience: In your CV and cover letter, emphasise any previous experience in security roles or customer service. Mention specific instances where you successfully deterred crime or handled difficult situations, as this aligns with the job's focus on safety and customer service.
SIA Licence Details: If you hold a current SIA licence or certificates, make sure to include this information prominently in your application. If you do not have one, express your willingness to undergo training, as mentioned in the job description.
Professional Presentation: Ensure that your CV and cover letter are professionally formatted and free of errors. Use clear language and bullet points to make your application easy to read. A well-presented application reflects your attention to detail, which is crucial in a security role.
How to prepare for a job interview at Mitie
✨Showcase Your Customer Service Skills
As a Retail Security Officer, exceptional customer service is key. Be prepared to share examples of how you've provided excellent service in previous roles, and demonstrate your ability to handle difficult situations with a calm and professional approach.
✨Understand the Role's Responsibilities
Familiarise yourself with the main duties outlined in the job description. Be ready to discuss how you would conduct patrols, utilise CCTV systems, and liaise with store management and police. Showing that you understand the role will impress the interviewers.
✨Highlight Your SIA Qualifications
If you hold a current SIA licence or certificates, make sure to mention this during the interview. If not, express your willingness to undergo training. This shows your commitment to the role and your understanding of the importance of security in retail.
✨Prepare Questions for the Interviewers
Having thoughtful questions ready can set you apart from other candidates. Ask about the team dynamics, the training programme, or how success is measured in the role. This demonstrates your genuine interest in the position and the company.
