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- Tasks: Ensure a safe shopping environment while delivering top-notch customer service.
- Company: Join Mitie, a leader in security services dedicated to safety and customer satisfaction.
- Benefits: Enjoy paid breaks, annual leave, pension schemes, and access to exclusive employee discounts.
- Why this job: Be part of a dynamic team that values safety, community, and personal growth.
- Qualifications: SIA licence preferred; training available for the right candidates.
- Other info: Flexible shifts and opportunities for progression make this role perfect for students.
The predicted salary is between 26000 - 31200 £ per year.
Location: M&S Nottingham, Albert Street
Hourly Rate: £12.76
Hours: 40+ per week, Permanent
LocationShift pattern: 6 on 3 off
Candidate must have 5 years trackable working history in UK.
At M&S we take security very seriously to ensure our colleagues, customers and stores are safe environments. M&S delivers the best security through our security teams and their market leading customer service.
WHY YOU\’LL LOVE THIS JOB:
- Protect & Serve: Safeguard M&S stores, people, and assets while delivering outstanding customer service.
- Great Pay & Benefits: Earn £12.76 per hour with amazing benefits like 20% M&S discount (T&C applies), Save As You Earn, Share Incentive Plan, Cycle to Work, Life Assurance, and Childcare Vouchers.
- Professional Growth: Enjoy company-funded SIA Licence renewal and continuous training.
- Cutting-Edge Tech: Use body-worn cameras and mobile devices for incident reporting.
- Community: Join the friendly M&S and Mitie family.
WHAT WE\’RE LOOKING FOR:
- Experience: Security experience essential
- Certification: A valid SIA Licence.
- Skills: Excellent customer service and communication, energy, and enthusiasm
YOUR ROLE:
- Stay Compliant: Follow all policies and legal requirements.
- Use Tech: Engage with provided technology for effective reporting.
- Proactive: Review and improve Assignment Instructions.
- Stay Alert: Report hazards and remain vigilant.
- Be Professional: Handle challenging situations with calm and professionalism.
- Emergency Ready: Contact emergency services when needed.
If you\’re passionate about customer service like we are and have experience in security, retail, hospitality or similar skills. Then this could be the opportunity you\’ve been looking for.
Ready to apply?
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Retail Security Officer employer: Mitie
Contact Detail:
Mitie Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Security Officer
✨Tip Number 1
Familiarise yourself with the key responsibilities of a Retail Security Officer. Understanding how to deliver exceptional customer service while ensuring safety will help you stand out during interviews.
✨Tip Number 2
If you don’t already have an SIA licence, consider enrolling in a training course as soon as possible. This shows initiative and commitment to the role, which can impress potential employers.
✨Tip Number 3
Network with current or former security officers to gain insights into the role and the company culture. They can provide valuable tips on what to expect and how to excel in the position.
✨Tip Number 4
Prepare for situational questions during the interview by thinking of examples from your past experiences where you successfully handled difficult situations or provided excellent customer service.
We think you need these skills to ace Retail Security Officer
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and requirements for the Retail Security Officer position. Tailor your application to highlight how your skills and experiences align with these.
Highlight Relevant Experience: Emphasise any previous experience in security or customer service roles. Mention specific instances where you successfully deterred crime or handled difficult situations, as this will demonstrate your capability for the role.
SIA Licence Information: If you hold a current SIA licence or certificates, make sure to mention this prominently in your application. If you do not have one, express your willingness to undergo training, as this shows your commitment to the role.
Professional Presentation: Ensure your CV and cover letter are well-structured and free from errors. Use a professional tone while still being personable, as this reflects the customer service aspect of the role.
How to prepare for a job interview at Mitie
✨Know Your Role
Familiarise yourself with the responsibilities of a Retail Security Officer. Understand the importance of customer service in this role and be ready to discuss how you can contribute to creating a safe shopping environment.
✨Highlight Relevant Experience
Prepare to talk about your previous experience in security or customer service roles. If you have an SIA licence or relevant certifications, make sure to mention them as they are highly valued for this position.
✨Demonstrate Communication Skills
As a Retail Security Officer, you'll need to liaise with store management and possibly the police. Be prepared to showcase your communication skills during the interview, perhaps by providing examples of how you've effectively handled difficult situations in the past.
✨Ask Insightful Questions
Show your interest in the role by preparing thoughtful questions about the company's approach to security and customer service. This not only demonstrates your enthusiasm but also helps you gauge if the company is the right fit for you.
