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For Companies At a Glance
- Tasks: Ensure a safe shopping environment while delivering top-notch customer service.
- Company: Join Mitie, a leader in security services dedicated to safety and customer satisfaction.
- Benefits: Enjoy paid breaks, annual leave, pension schemes, and access to exclusive employee discounts.
- Why this job: Be part of a dynamic team that values safety, community, and personal growth.
- Qualifications: SIA licence preferred; training available for the right candidates.
- Other info: Flexible shifts and opportunities for progression make this role perfect for students.
The predicted salary is between 26000 - 31200 £ per year.
Overview
Pay rate: £12:60
Various Shifts (to be discussed at interview)
Mitie is looking for a Retail security officer who can deliver exceptional customer service whilst creating a safe shopping environment, free from the fear of crime for customers and colleagues.
It is preferable that you hold a current SIA licence or SIA Certificates (but in some circumstances training for a licence can be provided)
Vetting
It is vital that you have a full 5-year checkable employment/education history, failure to do so could mean your offer will be withdrawn or your employment terminated.
Main duties
- To deliver industry leading customer service
- To deter violence and public order offences
- To conduct patrols of the store
- Utilising CCTV systems to support the reduction of crime and stock loss
- Liaise with the store management teams
- Liaise with the Police and crime partnerships where required to foster a great working relationship to support the reduction of crime in store
- To wear Body Worn CCTV to support in the reduction of crime and increase colleague and customer safety
Benefits
- Contracted hours
- Annual leave entitlement
- Pension and Life insurance schemes
- Free uniform supplied
- SIA Re-licencing programme
- Comprehensive induction and training programme
- Access to Mitie\’s outstanding employee benefits including financial services, retail discounts, reward schemes and online GP services.
- Apprenticeship schemes
- Progression and development opportunities
- All breaks are paid
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Retail Security Officer employer: Mitie
Contact Detail:
Mitie Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Security Officer
✨Tip Number 1
Familiarise yourself with the key responsibilities of a Retail Security Officer. Understanding how to deliver exceptional customer service while ensuring safety will help you stand out during interviews.
✨Tip Number 2
If you don’t already have an SIA licence, consider enrolling in a training course as soon as possible. This shows initiative and commitment to the role, which can impress potential employers.
✨Tip Number 3
Network with current or former security officers to gain insights into the role and the company culture. They can provide valuable tips on what to expect and how to excel in the position.
✨Tip Number 4
Prepare for situational questions during the interview by thinking of examples from your past experiences where you successfully handled difficult situations or provided excellent customer service.
We think you need these skills to ace Retail Security Officer
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and requirements for the Retail Security Officer position. Tailor your application to highlight how your skills and experiences align with these.
Highlight Relevant Experience: Emphasise any previous experience in security or customer service roles. Mention specific instances where you successfully deterred crime or handled difficult situations, as this will demonstrate your capability for the role.
SIA Licence Information: If you hold a current SIA licence or certificates, make sure to mention this prominently in your application. If you do not have one, express your willingness to undergo training, as this shows your commitment to the role.
Professional Presentation: Ensure your CV and cover letter are well-structured and free from errors. Use a professional tone while still being personable, as this reflects the customer service aspect of the role.
How to prepare for a job interview at Mitie
✨Know Your Role
Familiarise yourself with the responsibilities of a Retail Security Officer. Understand the importance of customer service in this role and be ready to discuss how you can contribute to creating a safe shopping environment.
✨Highlight Relevant Experience
Prepare to talk about your previous experience in security or customer service roles. If you have an SIA licence or relevant certifications, make sure to mention them as they are highly valued for this position.
✨Demonstrate Communication Skills
As a Retail Security Officer, you'll need to liaise with store management and possibly the police. Be prepared to showcase your communication skills during the interview, perhaps by providing examples of how you've effectively handled difficult situations in the past.
✨Ask Insightful Questions
Show your interest in the role by preparing thoughtful questions about the company's approach to security and customer service. This not only demonstrates your enthusiasm but also helps you gauge if the company is the right fit for you.
