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For Companies At a Glance
- Tasks: Deliver top-notch customer service while ensuring a safe shopping environment.
- Company: Join Mitie, a leader in security services with a focus on community safety.
- Benefits: Earn up to £14.63 per hour, enjoy paid breaks, and access great employee perks.
- Why this job: Make a real difference by reducing anti-social behaviour and supporting your community.
- Qualifications: Must hold a current SIA licence and have a 5-year checkable history.
- Other info: Opportunities for progression and development, plus comprehensive training provided.
Overview
Pay rate: UPTO £14.63 P/H. Various Shifts (to be discussed at interview). Shifts split between 2 stores in Hastings.
Mitie is looking for an Elite security officers who can deliver exceptional customer service whilst providing a highly visible presence that reduces the impact of anti-social behaviour upon colleagues and customers.
You must hold a current SIA licence.
Vetting
It is vital that you have a full 5-year checkable employment/education history, failure to do so could mean your offer will be withdrawn or your employment stopped.
Main duties
- To deliver industry leading customer service
- To create a safe environment, free from crime and the fear of crime for customer and colleagues
- To manage anti-social behaviour and build relationships with those that cause this
- Engage with members of the public by providing a welcoming presence
- Support the public and visitors with their queries in a friendly and polite manner by demonstrating excellent customer service
- Support the Police and crime partnerships where required to aid with the reduction of crime in store
- To wear Body Worn CCTV to support in the reduction of crime and increase colleague and customer safety
Benefits to working with Mitie include:
- Contracted hours
- Annual leave entitlement
- Pension and Life insurance schemes
- Free uniform supplied
- SIA Re-licencing programme
- Comprehensive induction and training programme
- Access to Mitie\’s outstanding employee benefits including financial services, retail discounts, reward schemes and online GP services
- Apprenticeship schemes
- Progression and development opportunities
- All breaks are paid
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Retail Elite Security Officer employer: Mitie
Contact Detail:
Mitie Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Elite Security Officer
✨Tip Number 1
Get to know the company! Research Mitie and understand their values and mission. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service skills! Since this role is all about delivering exceptional service, think of examples from your past experiences where you've gone above and beyond for customers. Be ready to share these stories!
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn. They can provide insider tips about the interview process and what it’s really like to work at Mitie.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll have access to all the latest job openings and updates directly from us.
We think you need these skills to ace Retail Elite Security Officer
Some tips for your application 🫡
Show Off Your Customer Service Skills: Make sure to highlight your experience in delivering top-notch customer service. We want to see how you can create a welcoming environment and manage any tricky situations with ease.
Be Clear About Your SIA Licence: Don’t forget to mention your current SIA licence in your application. It’s a must-have for this role, so let us know you’ve got it sorted!
Detail Your Employment History: We need a full 5-year checkable employment/education history, so be thorough! This helps us understand your background and ensures a smooth vetting process.
Apply Through Our Website: For the best chance of landing an interview, make sure to apply through our website. It’s the easiest way for us to keep track of your application and get back to you quickly!
How to prepare for a job interview at Mitie
✨Know Your Stuff
Make sure you understand the role of a Retail Elite Security Officer. Familiarise yourself with the key responsibilities, like delivering exceptional customer service and managing anti-social behaviour. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Customer Service Skills
Since this role heavily focuses on customer interaction, prepare examples from your past experiences where you've provided excellent customer service. Think about situations where you’ve resolved conflicts or helped someone feel safe and welcome.
✨Be Ready for Scenario Questions
Expect to be asked how you would handle specific situations, such as dealing with anti-social behaviour or supporting the police. Practise your responses to these scenarios so you can demonstrate your problem-solving skills and ability to stay calm under pressure.
✨Dress the Part
Even though you’ll be in uniform once hired, dress smartly for the interview. This shows respect for the interviewers and the company. A neat appearance can make a great first impression and set the tone for the rest of the conversation.
