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For Companies At a Glance
- Tasks: Deliver top-notch customer service while ensuring a safe environment for everyone.
- Company: Join Mitie, a leader in security services with a focus on community safety.
- Benefits: Enjoy competitive pay, annual leave, pension schemes, and free uniform.
- Why this job: Make a real difference by reducing crime and supporting your community.
- Qualifications: Must hold a current SIA licence and have a checkable employment history.
- Other info: Great opportunities for progression and development within a supportive team.
Overview
Pay rate: £14.57
Various Shifts (to be discussed at interview) – 4/7 days.
Mitie is looking for an Elite security officers who can deliver exceptional customer service whilst providing a highly visible presence that reduces the impact of anti-social behaviour upon colleagues and customers.
You must hold a current SIA licence.
Vetting
It is vital that you have a full 5-year checkable employment/education history, failure to do so could mean your offer will be withdrawn or your employment stopped.
Main duties
- To deliver industry leading customer service
- To create a safe environment, free from crime and the fear of crime for customer and colleagues
- To manage anti-social behaviour and build relationships with those that cause this
- Engage with members of the public by providing a welcoming presence
- Support the public and visitors with their queries in a friendly and polite manner by demonstrating excellent customer service
- Support the Police and crime partnerships where required to aid with the reduction of crime in store
- To wear Body Worn CCTV to support in the reduction of crime and increase colleague and customer safety
Benefits
- Contracted hours
- Annual leave entitlement
- Pension and Life insurance schemes
- Free uniform supplied
- SIA Re-licencing programme
- Comprehensive induction and training programme
- Access to Mitie\’s employee benefits including financial services, retail discounts, reward schemes and online GP services
- Apprenticeship schemes
- Progression and development opportunities
- All breaks are paid
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Retail Elite Security Officer employer: Mitie
Contact Detail:
Mitie Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Elite Security Officer
✨Tip Number 1
First things first, make sure you know the ins and outs of the role. Research Mitie and their values so you can show them you're a perfect fit. When you walk in for that interview, let your passion for customer service shine through!
✨Tip Number 2
Practice makes perfect! Get a mate to do a mock interview with you. Focus on how you’d handle anti-social behaviour and provide excellent customer service. This will help you feel more confident when it’s time to impress the interviewers.
✨Tip Number 3
Dress the part! As a Retail Elite Security Officer, you’ll need to look professional and approachable. Make sure your outfit is smart and reflects the high standards of Mitie. First impressions count, so nail that look!
✨Tip Number 4
Finally, don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect with us directly. Good luck!
We think you need these skills to ace Retail Elite Security Officer
Some tips for your application 🫡
Show Off Your Customer Service Skills: Make sure to highlight your experience in delivering top-notch customer service. We want to see how you can create a welcoming environment and manage any tricky situations with ease.
Be Clear About Your SIA Licence: Don’t forget to mention your current SIA licence in your application. It’s a must-have for this role, so make it stand out right from the start!
Detail Your Employment History: Since we need a full 5-year checkable employment history, be thorough and honest about your past jobs. This helps us understand your background and ensures a smooth vetting process.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently, so don’t miss out!
How to prepare for a job interview at Mitie
✨Know Your Stuff
Make sure you’re familiar with the role of a Retail Elite Security Officer. Understand the importance of customer service and how it ties into security. Brush up on your knowledge of anti-social behaviour management and how to engage positively with the public.
✨Showcase Your SIA Licence
Since holding a current SIA licence is crucial, be ready to discuss your experience and how it has prepared you for this role. Bring your licence along to the interview as proof and be prepared to explain any relevant training or situations where you’ve applied your skills.
✨Demonstrate Customer Service Skills
Prepare examples of how you’ve provided exceptional customer service in the past. Think about specific situations where you’ve had to manage difficult interactions or resolve conflicts, as these will show your ability to create a safe and welcoming environment.
✨Be Ready for Scenario Questions
Expect to face scenario-based questions during the interview. Practice responding to hypothetical situations related to crime prevention and customer interaction. This will help you demonstrate your problem-solving skills and your approach to maintaining safety and security.
