At a Glance
- Tasks: Ensure safety for customers and staff while patrolling and monitoring the store.
- Company: Join a leading retail brand committed to security and customer service.
- Benefits: Earn £13.50 per hour with flexible hours and opportunities for growth.
- Other info: Be part of a supportive team focused on safety and community.
- Why this job: Make a real difference in a dynamic environment while developing your skills.
- Qualifications: SIA licence required; customer service experience is a plus.
Retail Relief Support Officer – West London. Pay: £13.50 per hour. Permanent – Flexible (minimum 8 hours).
Responsibilities
- Protect customers and colleagues from physical and verbal abuse
- Deterrent violence and public order offences
- Patrol the store and other areas and conduct checks as per site assignment instructions
- Deterrent till snatchers, trolley push‑outs and other bulk thefts
- Record any suspicious activity on an incident report using the SMART system, ensuring correct information is captured and store management is informed
- Deal with difficult situations that arise in a safe and professional manner
- Be conversant with the Electronic Article Surveillance tagging system and complete regular checks of tagging standards
- Monitor the store CCTV where appropriate
- Complete retrospective CCTV reviews focusing on shrinkage
- Maintain cleanliness, tidiness and proper dress in full uniform, Sainsbury's name badge, SIA licence(s), identity badge – all must be valid
- Understand and always implement the 'Ways of Working'
- Liaise with the store management teams, giving clear and concise feedback
- Liaise with the Police and crime partnership where required to support crime reduction in store
- Complete reports recording observations, information, occurrences and surveillance activities using SMART
- Utilise all equipment and technology to maximise the impact on security and store losses
- Report all incidents fully by the end of the shift using the SMART system
- Wear and activate BWCCTV in accordance with company procedures
- Identify and rectify behaviours and situations that endanger the health, safety and well‑being of colleagues, customers and fellow officers in a timely manner, in line with company policies
Qualifications
- Frontline Security Guarding, Door Supervision or Close Protection SIA licence (or have completed the relevant SIA training and hold valid certificates)
- A full five‑year checkable employment / education history
- Experience of delivering customer service
- Excellent written and verbal communication skills
- Adaptable communication style to meet the needs of different people groups
- Ability to work in a fast‑moving services business
- Capability in the use of technology
- Good attention to detail
- High level of enthusiasm and passion
- Previous experience in a similar role desirable but not essential
- Public Space Surveillance SIA licence desirable but not essential
Relief Support Officer employer: Mitie
As a Relief Support Officer in West London, you will join a dynamic team dedicated to ensuring the safety and security of our customers and colleagues. We pride ourselves on fostering a supportive work culture that values employee growth, offering flexible hours and comprehensive training opportunities to enhance your skills. With competitive pay and a commitment to professional development, this role provides a meaningful chance to make a difference in the community while enjoying the unique advantages of working in a vibrant retail environment.
StudySmarter Expert Advice🤫
We think this is how you could land Relief Support Officer
✨Join Security Community Events
Dive into local security conferences and workshops. These events are goldmines for networking with industry professionals, and they often host recruiters looking for candidates for full-time roles like Relief Support Officer. Plus, you can showcase your passion and familiarity with the latest trends!
✨Connect with Industry Experts
Utilise platforms like LinkedIn to follow and connect with leaders in security services. Engage with their content; it shows your interest and can spark conversations that might lead to job opportunities at companies like Mitie. Don’t hesitate to reach out and ask for insights or informational interviews!
✨Polish Your Online Presence
Make sure your online presence reflects your skills in security services – think certifications, relevant projects, or coursework. Share your expertise through blogs or posts discussing recent trends in security. This will make you stand out to employers searching for full-time Relief Support Officer candidates.
✨Directly Apply to Mitie
Don’t forget to apply for the Relief Support Officer role directly through our website! It not only ensures that your application is seen by the right eyes but also demonstrates your enthusiasm for joining Mitie.
Some tips for your application 🫡
Highlight Relevant Certifications:When applying for a full-time position in security services, make sure to showcase any relevant certifications you have, like SIA or other security industry qualifications. This adds credibility and shows that you're serious about your career in this field.
Demonstrate Your Attention to Detail:In security roles, attention to detail is crucial. Use your CV and cover letter to provide examples of how you’ve noticed and addressed security vulnerabilities or hazards in past jobs. This will help us see your proactive approach to ensuring safety.
Tailor Your Experience:Don’t just list duties from previous jobs; instead, frame your experiences in a way that relates directly to the role at Mitie. Whether that's managing a team, conducting risk assessments, or successfully maintaining safety protocols, make this relevant to what we do.
Share Your Availability and Flexibility:Full-time roles often require a degree of flexibility. Make sure to clearly state your availability in your application, especially if you can work various shifts. This shows us your readiness to adapt to the needs of the role at Mitie.
How to prepare for a job interview at Mitie
✨Know Your Security Protocols
In the security services field, it's crucial to familiarise yourself with the latest security protocols and technologies. Brush up on things like surveillance systems, access control, and emergency response procedures. You'll likely face technical questions, so having a couple of solid scenarios or case studies ready can really impress your interviewers at Mitie.
✨Demonstrate Situational Awareness
Prepare to showcase your situational awareness skills. You might be put in hypothetical scenarios where you need to assess potential risks or respond to incidents. Practising how you’d handle these situations ahead of time can give you the confidence to articulate your thought process during the interview.
✨Emphasise Teamwork & Communication
Since security services often rely on effective teamwork and clear communication, be ready to share examples of how you’ve successfully collaborated in the past. Highlight any instances where you’ve had to relay critical information or work closely with other services – this is key for a role at Mitie.
✨Prepare for Behavioural Questions
You can expect a variety of behavioural interview questions focusing on your past experiences and how you've handled challenges. Use the STAR method (Situation, Task, Action, Result) to structure your answers. Sharing specific examples from previous security roles or related jobs will help demonstrate your problem-solving abilities and reliability to the team at Mitie.
