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- Tasks: Deliver top-notch customer service while ensuring a safe shopping environment.
- Company: Join Mitie, a leader in retail security with a focus on safety and service.
- Benefits: Enjoy competitive pay, annual leave, pension schemes, and free uniform.
- Why this job: Make a real difference by keeping customers and colleagues safe while gaining valuable experience.
- Qualifications: SIA licence preferred; training available for the right candidates.
- Other info: Great opportunities for progression and development in a supportive team.
Pay rate: £12.60
Location: Northampton. Rugby, Kettering, Corby,
Various Shifts (to be discussed at interview)
Job Overview
Mitie is looking for a Retail security officer who can deliver exceptional customer service whilst creating a safe shopping environment, free from the fear of crime for customers and colleagues.
It is preferable that you hold a current SIA licence or SIA Certificates (but in some circumstances training for a licence can be provided)
Vetting
It is vital that you have a full 5-year checkable employment/education history, failure to do so could mean your offer will be withdrawn or your employment terminated.
Main duties
- To deliver industry leading customer service
- To deter violence and public order offences
- To conduct patrols of the store
- Utilising CCTV systems to support the reduction of crime and stock loss
- Liaise with the store management teams
- Liaise with the Police and crime partnerships where required to foster a great working relationship to support the reduction of crime in store
- To wear Body Worn CCTV to support in the reduction of crime and increase colleague and customer safety
Benefits
- Contracted hours
- Annual leave entitlement
- Pension and Life insurance schemes
- Free uniform supplied
- SIA Re-licencing programme
- Comprehensive induction and training programme
- Access to Mitie\’s outstanding employee benefits including financial services, retail discounts, reward schemes and online GP services.
- Apprenticeship schemes
- Progression and development opportunities
- All breaks are paid
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Relief Retail Security Officer employer: Mitie
Contact Detail:
Mitie Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Relief Retail Security Officer
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even former colleagues who might have connections in the retail security sector. A personal recommendation can go a long way in landing that interview.
✨Tip Number 2
Prepare for the interview by researching Mitie and understanding their values. Show them you’re not just another candidate; you’re genuinely interested in creating a safe shopping environment and delivering top-notch customer service.
✨Tip Number 3
Practice common interview questions related to security and customer service. Think about scenarios where you’ve successfully handled difficult situations. This will help you stand out as someone who’s ready to tackle the challenges of the role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Relief Retail Security Officer
Some tips for your application 🫡
Show Off Your Customer Service Skills: In your application, make sure to highlight any experience you have in delivering top-notch customer service. We want to see how you can create a safe and welcoming environment for customers and colleagues alike.
Be Clear About Your Availability: Since the role involves various shifts, it's important to be upfront about your availability. Let us know when you're free to work so we can find the best fit for both you and the team.
Highlight Relevant Experience: If you've got any previous experience in security or retail, make sure to mention it! We love seeing how your background can contribute to keeping our stores safe and secure.
Apply Through Our Website: To make sure your application gets to us quickly and efficiently, apply through our website. It’s the easiest way for us to review your details and get back to you!
How to prepare for a job interview at Mitie
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Relief Retail Security Officer. Familiarise yourself with the key duties like delivering customer service, conducting patrols, and liaising with store management. This will help you demonstrate your knowledge and enthusiasm for the role.
✨Showcase Your Customer Service Skills
Since this role emphasises exceptional customer service, prepare examples from your past experiences where you've successfully handled difficult situations or provided outstanding service. This will show that you can create a safe and welcoming environment for customers and colleagues alike.
✨Be Ready to Discuss Your SIA Licence
If you hold an SIA licence or certificates, be prepared to discuss how your qualifications will benefit the role. If you don’t have one yet, express your willingness to undergo training and highlight any relevant experience that showcases your commitment to safety and security.
✨Prepare Questions for the Interviewers
Interviews are a two-way street, so think of some insightful questions to ask about the company culture, training programmes, or how they support their security officers. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
