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For Companies At a Glance
- Tasks: Ensure a safe shopping environment while delivering top-notch customer service.
- Company: Join Mitie, a leader in security services dedicated to safety and customer satisfaction.
- Benefits: Enjoy paid breaks, annual leave, pension schemes, and exclusive employee discounts.
- Why this job: Be part of a supportive team with opportunities for growth and development.
- Qualifications: SIA licence preferred; training available for the right candidates.
- Other info: Flexible shifts and comprehensive training provided to help you succeed.
Pay rate: £12.60
Various Shifts (to be discussed at interview)
Overview
Mitie is looking for a Retail security officer who can deliver exceptional customer service whilst creating a safe shopping environment, free from the fear of crime for customers and colleagues.
It is preferable that you hold a current SIA licence or SIA Certificates (but in some circumstances training for a licence can be provided).
Vetting
It is vital that you have a full 5-year checkable employment/education history, failure to do so could mean your offer will be withdrawn or your employment terminated.
Main duties
- To deliver industry leading customer service
- To deter violence and public order offences
- To conduct patrols of the store
- Utilising CCTV systems to support the reduction of crime and stock loss
- Liaise with the store management teams
- Liaise with the Police and crime partnerships where required to foster a great working relationship to support the reduction of crime in store
- To wear Body Worn CCTV to support in the reduction of crime and increase colleague and customer safety
Benefits to working with Mitie include
- Contracted hours
- Annual leave entitlement
- Pension and Life insurance schemes
- Free uniform supplied
- SIA Re-licencing programme
- Comprehensive induction and training programme
- Access to Mitie\’s outstanding employee benefits including financial services, retail discounts, reward schemes and online GP services.
- Apprenticeship schemes
- Progression and development opportunities
- All breaks are paid
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Relief Retail Security Officer employer: Mitie
Contact Detail:
Mitie Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Relief Retail Security Officer
✨Tip Number 1
Familiarise yourself with the key responsibilities of a Retail Security Officer. Understanding how to deliver exceptional customer service while ensuring safety will help you stand out during interviews.
✨Tip Number 2
If you don’t already have an SIA licence, consider enrolling in a training course as soon as possible. Showing initiative in obtaining this certification can demonstrate your commitment to the role.
✨Tip Number 3
Prepare to discuss your previous experience in security or customer service roles. Highlight specific examples where you successfully managed difficult situations or contributed to a safe environment.
✨Tip Number 4
Research Mitie and their values before the interview. Being able to articulate why you want to work for them and how you align with their mission can make a positive impression.
We think you need these skills to ace Relief Retail Security Officer
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and requirements for the Relief Retail Security Officer position. Tailor your application to highlight how your skills and experiences align with these.
Highlight Relevant Experience: In your CV and cover letter, emphasise any previous experience in security roles or customer service. Mention specific instances where you successfully managed difficult situations or contributed to a safe environment.
SIA Licence Information: If you hold a current SIA licence or certificates, make sure to mention this prominently in your application. If you do not have one, express your willingness to undergo training and obtain the licence if required.
Professional Presentation: Ensure your CV and cover letter are professionally formatted and free from errors. Use clear language and bullet points to make your application easy to read. A well-presented application reflects your attention to detail, which is crucial in a security role.
How to prepare for a job interview at Mitie
✨Showcase Your Customer Service Skills
As a Relief Retail Security Officer, exceptional customer service is key. Be prepared to share examples of how you've provided excellent service in previous roles, and demonstrate your ability to handle difficult situations with a calm and professional approach.
✨Understand the Role's Responsibilities
Familiarise yourself with the main duties outlined in the job description. Be ready to discuss how you would conduct patrols, utilise CCTV systems, and liaise with store management and police. Showing that you understand the role will impress the interviewers.
✨Highlight Your SIA Qualifications
If you hold a current SIA licence or certificates, make sure to mention this during the interview. If not, express your willingness to undergo training. This shows your commitment to the role and your understanding of the importance of security in retail.
✨Prepare for Behavioural Questions
Expect questions that assess how you would react in various scenarios, such as dealing with theft or conflict. Use the STAR method (Situation, Task, Action, Result) to structure your answers, providing clear examples from your past experiences.
