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- Tasks: Lead fire alarm maintenance and ensure compliance with safety standards.
- Company: Dynamic company focused on safety and service excellence.
- Benefits: Competitive salary, career development, and a supportive team environment.
- Other info: Opportunity for continuous improvement and professional growth.
- Why this job: Make a difference in safety while leading a passionate team.
- Qualifications: Experience in service management and strong leadership skills.
The predicted salary is between 45000 - 55000 £ per year.
The Fire Alarm Regional Service Manager is responsible for the day-to-day leadership and operational delivery of fire alarm maintenance and remedial services in line with BS 5839-1:2025. This includes managing planned preventative maintenance (PPM), addressing backlogs, allocating reactive works, and ensuring remedial actions are completed efficiently. You will also play a key role in recruitment, service improvements, and team performance management.
Key Responsibilities:
- Service Delivery & Compliance
- Ensure all fire alarm systems are serviced and maintained in full compliance with BS 5839-1:2025 and company standards.
- Oversee execution of PPM schedules, ensuring timely completion and high first-time fix rates.
- Review and manage service backlog, prioritising safety-critical tasks and ensuring action plans are implemented.
- Allocate and monitor reactive calls to engineering teams, ensuring SLA adherence and customer satisfaction.
- Manage and oversee remedial works, including job scoping, scheduling, and follow-up.
- Line manage the Regional Engineering Team to ensure effective service coordination and technician deployment.
- Conduct regular team meetings, 1-1s, and performance reviews.
- Identify training needs and support the development of engineers.
- Promote a safety-first, customer-focused culture within the service department.
- Implement continuous improvement initiatives across service delivery operations, enhancing efficiency and quality.
- Support recruitment activities to strengthen engineering and support teams.
- Collaborate with senior leadership to refine service strategy and KPIs.
Regional Service Manager employer: Mitie
Contact Detail:
Mitie Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Regional Service Manager
✨Tip Number 1
Network like a pro! Get out there and connect with people in the fire alarm industry. Attend events, join online forums, and don’t be shy about reaching out on LinkedIn. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Show off your skills! When you get the chance to chat with potential employers, highlight your experience with BS 5839-1:2025 compliance and your knack for managing teams. Use specific examples to demonstrate how you've improved service delivery or tackled challenges.
✨Tip Number 3
Be proactive! If you see a company you’re keen on, don’t wait for them to post a job. Reach out directly through our website and express your interest. A little initiative can go a long way in making you stand out from the crowd.
✨Tip Number 4
Prepare for interviews by brushing up on common questions related to team management and operational improvements. Think about how you can contribute to their goals and be ready to discuss your ideas for enhancing efficiency and customer satisfaction.
We think you need these skills to ace Regional Service Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Regional Service Manager role. Highlight your experience with fire alarm systems and any relevant compliance standards like BS 5839-1:2025. We want to see how your skills match what we're looking for!
Showcase Leadership Skills: Since this role involves managing a team, don’t forget to showcase your leadership experience. Talk about how you've led teams, conducted performance reviews, or implemented training initiatives. We love seeing candidates who can inspire and develop others!
Be Specific About Achievements: When detailing your past roles, be specific about your achievements. Use numbers and examples to illustrate how you improved service delivery or managed backlogs. This helps us understand the impact you've made in previous positions.
Apply Through Our Website: Finally, make sure to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at Mitie
✨Know Your Standards
Familiarise yourself with BS 5839-1:2025 and how it applies to fire alarm systems. Be ready to discuss how you’ve ensured compliance in previous roles, as this will show your understanding of the industry standards and your commitment to safety.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully managed teams in the past. Highlight your experience in conducting performance reviews and identifying training needs, as this is crucial for the Regional Service Manager role.
✨Demonstrate Problem-Solving Abilities
Think of specific instances where you’ve tackled service backlogs or improved operational efficiency. Discuss your approach to prioritising safety-critical tasks and how you ensure high first-time fix rates.
✨Engage with Continuous Improvement
Be ready to talk about any initiatives you've implemented that enhanced service delivery. Show your enthusiasm for operational improvements and how you can contribute to refining service strategies and KPIs.