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- Tasks: Lead a dynamic reception team and manage access control at MOD Abbey Wood.
- Company: Join a versatile team delivering top-notch services to the MOD.
- Benefits: Full-time role with training provided and flexible working hours.
- Why this job: Be the first point of contact and make a real difference in a secure environment.
- Qualifications: Must be reliable, trustworthy, and have good customer-facing skills.
- Other info: Opportunity for growth in a supportive and safety-focused workplace.
The predicted salary is between 24000 - 36000 £ per year.
An opportunity to join an experienced, versatile team, delivering first class services to the MOD Abbey Wood, Bristol. Previously security cleared personnel are particularly encouraged to apply.
We are looking for a full-time, versatile, and enthusiastic Receptionist Team Leader responsible for Access Control at MOD Abbey Wood, Bristol. The successful candidate will fulfil a broad range of tasks to facilitate day-to-day Reception Services and will have the professional capability to multi-task when and where needed. Training will be given where required.
Main Responsibilities- Provide and line manage a reception facility, acting as first point of contact for general enquiries and all persons wishing to enter the facility.
- Control access of all entitled personnel and ensure safe custody of passes at the point of entry.
- Liaise with the security staff, Building Manager, Health and Safety Coordinators and other support staff for the purposes of building management and safety.
- Actively promote a safe working culture and adhere to the Health and Safety procedures, processes, and the law.
- Ensure all activities are carried out in full compliance with current Health and Safety Regulations and the General Data Protection Regulations.
- Carry out other reasonable tasks as required; this could include cover for staff and other building management and access control duties.
- A reliable, trustworthy, competent, and physically fit person with the ability to work independently and as part of a team.
- Confident, self-motivated, and able to use own initiative, highly responsive to company and customer requirements.
- Pro-active and consistent with the ability to adapt quickly to the different needs of the business.
- Capability to multi-task when and where needed, as required by the business.
- Working knowledge of Health and Safety requirements.
- Flexible approach to accommodate changing requirements and priorities.
- Good customer facing skills and the ability to develop close working relationships.
- Proficiency in the use of workplace IT to a level commensurate to the role (Essential).
- Maths and English to a GCSE standard.
The Contract operates a 37.5 hour working week requiring an element of flexible output during the overarching service hours of 07:00 and 18:00 Monday to Friday.
Reception Team Leader employer: Mitie
Contact Detail:
Mitie Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Reception Team Leader
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on MOD Abbey Wood and their values. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service skills! As a Reception Team Leader, you'll be the first point of contact. Think about scenarios where you might need to handle enquiries or resolve issues, and practice how you'd respond confidently and professionally.
✨Tip Number 3
Show off your multi-tasking abilities! During the interview, share examples of times you've successfully juggled multiple responsibilities. This will demonstrate that you can handle the dynamic nature of the role.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email. It’s a great way to reiterate your interest in the position and keep you fresh in their minds. Plus, it shows good manners!
We think you need these skills to ace Reception Team Leader
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Reception Team Leader role. Highlight any previous experience in customer service, access control, or team management to show us you're the right fit!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re excited about this position and how your background aligns with our needs. Don’t forget to mention your understanding of Health and Safety regulations!
Showcase Your Multi-tasking Skills: In your application, give examples of times when you've successfully managed multiple tasks at once. We want to see how you can juggle responsibilities like a pro, especially in a busy reception environment!
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates!
How to prepare for a job interview at Mitie
✨Know the Role Inside Out
Make sure you thoroughly understand the responsibilities of a Reception Team Leader. Familiarise yourself with access control procedures, Health and Safety regulations, and the importance of customer service in this role. This will help you answer questions confidently and demonstrate your enthusiasm for the position.
✨Showcase Your Multi-Tasking Skills
Since the job requires the ability to multi-task, prepare examples from your past experiences where you've successfully managed multiple tasks at once. Be ready to discuss how you prioritised your workload and maintained high standards under pressure.
✨Emphasise Your Teamwork and Leadership Abilities
As a team leader, you'll need to show that you can work well with others while also taking charge when necessary. Share specific instances where you've led a team or collaborated effectively to achieve a common goal. Highlight your communication skills and how you build relationships with colleagues.
✨Prepare Questions for Them
Interviews are a two-way street, so think of insightful questions to ask about the team dynamics, training opportunities, and the company culture. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
