At a Glance
- Tasks: Lead technical assurance and compliance for critical systems in a dynamic environment.
- Company: Join Mitie, a leader in facilities management with a focus on innovation.
- Benefits: Competitive salary, professional development, and opportunities for career growth.
- Other info: Be part of a team that values safety, compliance, and operational excellence.
- Why this job: Make a real impact on the UK's energy infrastructure while developing your technical skills.
- Qualifications: Professionally qualified Engineer with strong electrical background and experience in critical environments.
The predicted salary is between 60000 - 75000 £ per year.
Mitie is looking for a highly capable Technical Services Manager (Critical Systems) to join our NESO (National Energy System Operator) contract. Working alongside the Head of Operations and reporting to the Account Manager, you'll act as the technical authority across the account, ensuring all engineering activity is safe, compliant, and future-focused. This is not a purely strategic role — we're looking for someone who can combine deep technical knowledge with a proactive, hands-on approach, spotting risks before they materialise and driving improvements across critical systems. You'll be based primarily across sites in Wokingham and Reading, with occasional travel as the contract evolves.
The NESO contract supports the UK's National Energy System Operator, responsible for balancing electricity supply and demand across the country. Mitie delivers a total facilities management solution across key operational sites, including critical control environments, infrastructure and associated systems. These sites operate in a highly resilient, always-on environment, where maintaining service continuity is essential. This role operates at the heart of that environment, ensuring that all critical engineering systems continue to perform to the highest standards.
Key Responsibilities
- Technical Assurance & Compliance
- Lead on Safe Systems of Work, SOPs, EOPs and electrical compliance
- Oversee the performance, maintenance and reliability of critical M&E infrastructure
- Ensure compliance with statutory, regulatory and client standards
- Conduct audits, reviews and continuous improvement of engineering processes
- Engineering Leadership
- Act as the SME for technical excellence across the contract
- Provide guidance on maintenance strategy, asset lifecycle and system optimisation
- Identify risks and opportunities across plant, systems and infrastructure
- Drive a culture of consistency, best practice and operational excellence
- Critical Systems Oversight
- Maintain resilience of key infrastructure including:
- High and low voltage systems
- UPS, generators and backup power systems
- Cooling and environmental controls
- Proactively identify upgrades or changes required to maintain uptime and resilience
- Risk & Safety
- Lead on engineering risk management and mitigation
- Support incident investigations and root cause analysis
- Ensure a strong health, safety and compliance culture across all activities
- Client & Stakeholder Engagement
- Build strong relationships with the NESO client team
- Present technical recommendations and challenge where required
- Provide clear, confident and evidence-based reporting on system performance and risk
- Team Support & Development
- Support the development, capability and compliance of engineering teams
- Ensure all engineers are appropriately trained, qualified and authorised
- Act as a technical mentor and escalation point for complex issues
About You
We're looking for someone who combines technical credibility with strong presence and foresight — someone who can influence, challenge and lead from the front.
Essential
- Professionally qualified Engineer (e.g. IET, CIBSE)
- Strong HV/LV electrical background with Authorised Person (AP) experience
- Experience working in critical environments (e.g. data centres, CNI, control rooms)
- Deep understanding of compliance, safety standards and engineering governance
- Ability to be proactive — identifying issues before they arise and driving solutions
- Confident communicator, able to engage and influence senior stakeholders
Highly Desirable
- Experience as or working towards Authorising Engineer (AE)
- Chartered Engineer (CEng) status
- Data centre or Uptime Institute / critical systems exposure
- Broader mechanical knowledge alongside electrical expertise
Technical Services Manager in Reading employer: Mitie
Mitie is an exceptional employer, offering a dynamic work environment in Wokingham and Reading where innovation meets critical engineering excellence. With a strong focus on employee development, we provide opportunities for professional growth and technical mentorship, ensuring our team is equipped to tackle the challenges of maintaining essential energy systems. Our commitment to safety, compliance, and operational excellence fosters a collaborative culture that empowers employees to make a meaningful impact in the UK's energy landscape.
StudySmarter Expert Advice🤫
We think this is how you could land Technical Services Manager in Reading
✨Join Engineering Meetups!
Get yourself along to local engineering meetups or tech conferences. These are great places to connect with like-minded folks and industry leaders who might just have a lead on that full-time Technical Services Manager role you’re after at Mitie.
✨Show Off Your Projects!
Don’t be shy about showcasing your engineering projects. Whether it’s a funky app, a mechanical design, or a complex algorithm, having a solid portfolio on platforms like GitHub can really make you stand out. Plus, it gives potential employers at Mitie a taste of what you can bring to the table!
✨Engage with Online Communities
Dive into engineering forums and online communities, like Reddit or specific engineering Discord channels. Sharing your insights, asking questions, and being active can help you build connections that might lead to job opportunities at Mitie.
✨Apply Through Company Websites
When you spot a role like Technical Services Manager at Mitie, apply directly through their website. Often, this can show your genuine interest in the company and you might just get noticed quicker than via typical job boards.
We think you need these skills to ace Technical Services Manager in Reading
Some tips for your application 🫡
Showcase Your Technical Expertise:When applying for an engineering role like Technical Services Manager, it’s essential to highlight your technical skills. Include any relevant software or tools you're proficient in on your CV—think CAD software, simulation tools, or programming languages. Don't skimp on any engineering projects you've worked on that demonstrate your ability to solve complex problems.
Focus on Results and Impact:In the engineering world, we love numbers and real-world impact. Quantify your achievements wherever possible—like reducing costs by a certain percentage, improving efficiency, or successfully completing a project ahead of schedule. This gives your future employers at Mitie a clear picture of the value you can bring.
Craft a Compelling Cover Letter:Use your cover letter to express your passion for engineering and explain why you’re drawn to Mitie specifically. Share what aspects of their work excite you and how your values align with theirs. This is your chance to show a bit of personality while keeping it professional!
Include Relevant Certifications:If you have any engineering certifications, especially ones that are recognised in your field, make sure to feature them prominently on your CV. They demonstrate not just your knowledge, but also your commitment to professional development, which is something we at StudySmarter value highly.
How to prepare for a job interview at Mitie
✨Brush Up on Core Engineering Principles
Before heading into the interview with Mitie, make sure you're solid on the fundamental engineering principles relevant to the role. Be ready to discuss concepts such as thermodynamics, fluid mechanics, or structural analysis, depending on the specifics mentioned in the job description. Don’t skip any hands-on projects or coursework; these can be excellent talking points!
✨Show Off Your Problem-Solving Skills
Expect technical questions or case studies during your interview—after all, engineering is all about solving problems! Prepare a few examples of how you've tackled engineering challenges in the past, whether at university or in any practical experience. Practising with mock technical interviews can really help you articulate your thought process and solutions.
✨Relate Your Experience to the Role
In a full-time role, employers like Mitie want to see that you can adapt and grow within their team. Be ready to discuss how your previous internships, projects, or studies relate directly to the work you'll be doing. Highlight specific experiences that showcase your collaborative skills and how you've successfully worked within a team environment.
✨Know Your Tools and Software
Most engineering roles require familiarity with specific tools and software. Prepare to talk about your proficiency with programmes like AutoCAD, MATLAB, or SolidWorks if they’re relevant to the role. Even better, have examples of projects where you’ve used these tools, as it'll demonstrate your hands-on experience and readiness for the job.
