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For Companies At a Glance
- Tasks: Lead and manage Cleaning and Security teams in a vibrant shopping centre.
- Company: Join a dynamic team at The Oracle Shopping Centre.
- Benefits: Competitive salary of £60,000 and opportunities for professional growth.
- Why this job: Make a real impact by ensuring exceptional customer service and safety.
- Qualifications: Experience in Soft Services Management and strong leadership skills required.
- Other info: Be part of a supportive environment with a focus on innovation and teamwork.
The predicted salary is between 42000 - 84000 £ per year.
We are recruiting for a brand new Soft Service Manager to lead and be the key point of contact for our Cleaning and Security teams across a large shopping centre contract. You will be responsible for the overall efficient and effective management of the Soft Services contract as well as ensuring the centre is compliant and run commercially in line with contract charges and requirements.
Main Duties
- Act as (when required on a rota basis) the Duty Senior Manager for the centre, taking full responsibility for centre operation & ensuring the centre is operated in accordance with the standard operating requirements.
- Responsible for supporting and managing all of the centre operations both inside and outside of trading hours together with weekends.
- Ensure a high level of Customer Service is delivered and maintained at all times.
- Lead in the planning and Centre preparations for emergencies, supported by risk assessments and documented, tried and tested procedures.
- Rapidly assimilate information from all available sources to enable a solution to the problem be reached.
- Make significant strategic rational and objective decisions based on the current situational report ensuring that decisions and actions are documented, are effectively communicated and delegated to relevant parties.
- Remain flexible and apply innovative solutions to the changing dynamics of situations.
- Provide exceptional leadership, management and direction of all staff, make the best use of all available staff and their skills considering their health, safety and welfare, ensuring that all actions are compliant with both the Centre and corporate documented instructions.
- To initiate and manage regular reviews of the assessments of risk under Health and Safety at Work Act. Ensuring that corporate and departmental Health and Safety policies and procedures are implemented at all times.
- In the event of an incident or emergency situation take charge, supervise and manage the situation applying the strategic aims and objectives of the client and Mitie.
- To design and implement Strategic business plans to the benefit of the Mitie operation and in line with the client requirements ensuring they comply with current legislation, quality requirements. Ensuring that both the client and Mitie are represented in a professional and credible manner.
Person Specification
- You will have experience working within a Soft Services Management or Leadership position previously, ideally within a commercial and large scale environment, managing large teams in Cleaning and Security.
- You will be an enthusiastic and motivational leader who strives for excellence and for results.
- You will also be organised, able to make robust judgements and prioritise.
- Hold strong commercial awareness and management of large budgets.
- Ability to monitor and challenge the use of processes.
- Excellent communication and relationship building skills.
- Excellent analytical skills to critically evaluate the information gathered and prioritise activity and ongoing communication.
- Resourceful and creative, able to deliver proactive initiatives within a large soft services team.
- Significant experience of managing people and challenging situations.
- Excellent interpersonal skills, to liaise with all levels of Mitie and client organisations.
- Must hold Door Supervisor licence.
- Have experience in managing cleaning contracts.
Soft Services Manager in Reading employer: Mitie
Contact Detail:
Mitie Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Soft Services Manager in Reading
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend events, and don’t be shy about letting people know you’re on the hunt for a Soft Services Manager role. You never know who might have the inside scoop on an opportunity!
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their values and how they align with your experience in managing cleaning and security teams. This will help you showcase your leadership skills and commercial awareness effectively.
✨Tip Number 3
Practice your situational responses! Think of examples from your past where you’ve handled emergencies or made strategic decisions. Being able to articulate these experiences will demonstrate your capability to manage the centre operations effectively.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and engaged with our brand!
We think you need these skills to ace Soft Services Manager in Reading
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Soft Services Manager role. Highlight your experience in managing cleaning and security teams, and don’t forget to showcase your leadership skills and commercial awareness. We want to see how you’ve made a difference in previous roles!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this position. Share specific examples of how you've successfully managed large teams and handled challenging situations. Remember, we love a good story!
Show Off Your Communication Skills: Since excellent communication is key for this role, make sure your application reflects that. Use clear and concise language, and ensure there are no typos or grammatical errors. We appreciate attention to detail, so let’s see that in your writing!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you get all the updates directly from us. Plus, it shows you’re keen on joining the StudySmarter team!
How to prepare for a job interview at Mitie
✨Know Your Stuff
Before the interview, make sure you thoroughly understand the role of a Soft Services Manager. Familiarise yourself with the key responsibilities mentioned in the job description, such as managing cleaning and security teams, ensuring compliance, and delivering excellent customer service.
✨Showcase Your Leadership Skills
Be prepared to discuss your previous experience in managing large teams and how you've handled challenging situations. Use specific examples that highlight your leadership style and ability to motivate others, as this is crucial for the role.
✨Demonstrate Problem-Solving Abilities
Think of scenarios where you've had to make quick decisions or solve problems under pressure. Be ready to share these experiences during the interview, as the ability to rapidly assimilate information and make strategic decisions is key for this position.
✨Ask Insightful Questions
Prepare thoughtful questions about the company culture, team dynamics, and expectations for the role. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
